Manager Customer Service

William H Peoples, Jr.

**** ************ *****, **** *

Waldorf, Maryland 20603

Home: 301-***-****

Email: **********@*****.***

PROFILE

Logistics Management Professional with over 20 years of demonstrated accomplishment

providing materials, equipment, and supplies by directing receiving, warehousing, and

distribution services for government and private organizations.

SKILLS SUMMARY

Microsoft Word, Microsoft Excel, AS400, RF scanners, warehouse management systems (JD

Edwards), DRMO, strong written and verbal communication

PROFESSIONAL EXPERIENCE

LB&B Associates, Inc. 4/2013 – Present

Warehouse Manager

Responsible for purchase order entry and management of all supplies.

Scheduling of modular furniture build-out projects.

Management of B-1 and B-2 Warehouse staff.

Loading dock, shipping, receiving operations and documentation.

Inventory management and disposal of all excess NARA property.

IAP Worldwide Services 4/2011 – 3/2013

Warehouse Supervisor/Caretaker

Managing the removal of government property from the Walter Reed Army Medical Center

in accordance with the Base Realignment and Closure Committee

Accounting for various items totaling $15M

Spearheading the return of 27028 lbs. of property to various Armed Forces agencies for

proper re-use or disposal

Supervising, directing and coordinating job assignments for 22 warehouse employees and

5 drivers in the movement of government-owned property, monitoring activities and

corrected any significant deviations

Planning, coordinating, and controlling programs, maintaining equipment inventory and

supplies

Maintaining and submitting status reports for logistical material to Sr. Management

Wolverine Tube – Decatur, AL 5/2007 – 1/2008

Warehouse Supervisor/Manager

Supervised movers in unloading and loading materials

Served as Records Manager of supplies and materials entered and exited warehouse

Tracked incoming/outgoing material and equipment, ensured accuracy of all records

Maintained supply inventory and organized replacement orders

Supervised processing of all warehouse shipment receiving reports

Developed procedures and recommended estimates for timely replacement of existing and

movable equipment as they reach end-of-life

Evaluated and implemented appropriate course of action regarding equipment and supply

complaints

Kenco Logistics – Atlanta, GA 11/2005 – 4/2007

Warehouse Supervisor/Manager

Directed the day-to-day activities to include shipping, receiving, replenishments, and

inventory control

Scheduled shifts for appropriate staff to ensure products were receive in a productive and

cost effective manner

Exercised budgetary control over warehouse operations to Business Office and

recommended quantities of supplies for purchase

Responsible for proper maintenance of warehouse equipment and provided both

preventative maintenance programs for all necessary repairs. Ensured warehouse

personnel safety and efficient equipment in order to perform distribution functions

Responsible for warehouse safety programs consistent with OSHA regulations and local

and state guidelines

Electrolux – Orangeburg, SC 1/2005 – 5/2005

Shipping/Receiving Supervisor

Managed daily operations of 6 distribution centers, 40 employees, and 5

contracted transportation companies to shuttle 1.6M square feet of shipping, receiving and

inventory control between warehouses

Maintained accurate employee records, quality and productivity metrics, identified

and implemented required corrective actions

Administered the closure of 4 distribution centers to consolidate inventory after

peak season shipping

Wedeco – Charlotte, NC 7/2002 – 3/2003

Shipping & Receiving Manager

Managed daily operations of 18 employees and a 60,000 sq. ft. manufacturing and

distribution center

Reviewed bills of lading and purchase orders for incoming merchandise and

customer orders

Established operational procedures for verification of incoming and outgoing

shipments, handled the disposition of product, and maintained warehouse inventory

Coordinated activities of distribution warehouse with activities of call center,

customer service, and purchasing departments to ensure availability of product and

services

Power Bar / Nestle – Charlotte, NC 1/1992 – 3/2002

Distribution Center Supervisor

Managed daily operations of a 40,000 sq. ft. distribution center and 36 employees

Supervised the training and hiring of laborers, equipment operators, clerks and inventory

control personnel

Ensured efficient, skilled, and quality personnel through effective recruiting and

interviewing techniques

Scheduled employees shifts, arranged drop offs and deliveries, and scheduled loading

dock use of mechanized equipment

Ensured all appropriate safety regulations were followed with regard to safety for

personnel and inventory

Checked and verified shipping records, handled questions or concerns of shipping

shortages or overages, and addressed issues with inventory control

Implemented freight reduction program costs initiatives through integration of climate

controlled products

EDUCATION

North Carolina AT&T – Greensboro, NC

Bachelor’s of Arts in Mass Communication, 1984

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