Manager Sales
Resume:
****B Hampton Point Drive
Mobile:
Silver Spring, MD 20904 E-Mail:
ab9i6m@r.postjobfree.com
CHARLES W. KELLY SR.
SENIOR OPERATIONS MANAGEMENT EXECUTIVE
United States Postal Service - Washington, DC
October 2009 - Present
Program Manager for Payment Systems
Responsible for the new Enterprise Payment System for the USPS.
Duties include developing requirements, vendor selection,
implementation and deployment. System will provide enterprise wide
view of spend with the USPS via USPS.com and Business Customer
Gateway on-line channels.
. System will introduce on-line ACH for consumers
. New product lines will be linked to the system
. Business customers will have the ability to create and manage a
payment account on-line.
Program Manager Secure Messaging Platform
Program Manager for the USPS' initiative to support President Obama's
NISTIC vision to create trusted identities in cyberspace. Efforts
include design, acquisition, and management of a Federal Cloud
Credentialing Exchange allowing FICAM approved credentials to access
federal applications for services. Developed the USPS strategy for
creation, proofing, and authentication of FICAM approved credentials
for consumption by federal and commercial entities. Explored the use
of the USPS ePost Mark product for hashing documents.
Financial Services Product Manager
Developed several new products for the USPS focused on generating new
revenue from the financial services sector
. Developed and initiated BETA testing of the Remittance Mail
Redirect system which allows lockbox holders to forward
remittance mail to any site in the US from any point of origin
without requiring a change of address.
. Wrote requirements for and implemented in a market test the new
Intelligent Mail Barcode Accounting system which allows the USPS
to leverage barcodes for payment of delivery services in lieu
of a postage stamp
. Responsible for the development of the first image delivery
system for post cards and reply mail with revenue projected in
excess of $50 million per year.
Huntington Bank - Columbus, OH
March 2005 - March 2008
Director of Lockbox and Item Processing Operations
SVP director for all check based operations including 11 lockbox, item
processing, bill print and mail sites. Managed courier transportation
network (300 branches) and armored transportation network (560
branches). Led the organization and was promoted through 3 successful
acquisitions (Union Federal Bank, Perpetual Savings, Sky Bank).
Responsible for $10 million in O&M budget delivering over $12 million
in revenue. Operations improvements resulted in over $2 million in
savings
. Analysis and reorganization of the operation resulted in a 50%
reduction in lockbox cost per piece.
. Additional restructure consolidated all operations platforms
under a single technology manager. Results included improved
machine performance through maintenance and timely upgrades,
better security through newly created SOx procedures, and a
centralized implementation support team for roll-out of remote
deposit capture.
. Established balanced scorecard methodology for all operations
resulting in improved employee attendance, reduced operational
expense, and increased throughput for key areas (lockbox, item
processing and print and mail operations).
. Total product management responsibilities resulted in over $2
million in new revenue.
Wausau Financial Systems - Mosinee, WI
March 2004 - March 2005
Technical Product Manager
Responsible for the development, analysis, launch and support of the
Lockbox and Analysis Suite products. Supported sales force by
creating the sales solutions pack, scripting and conduct of product
demonstrations and by providing sales training and support. Convinced
executive team to expand role of consultative services which resulted
in 4 new products.
. Identified as the "Closer" on deals netting over $1.8 million in
new revenue in less than 8 months for 8 sites.
. Evaluation of payments industry vertical markets resulted in the
successful launch of an Explanation of Benefits product in 2005.
. Researched and revised role of professional services team which
resulted in 100% successful install rate for new products.
RemitPros Consulting, LLC - Yeadon, PA
October 2001 - March 2004
Treasury Operations Consultant
Formed a start-up company focused on treasury management consulting
for businesses and non-profits. Developed and marketed products and
services including all sales activities.
. Business plan consulting resulted in over $300k in revenues and
$100k in grants to non-profits.
. Lockbox consulting for corporate clients resulted in over $10k
per month in combined operational improvements, improved float,
and reduced treasury management costs.
. Market analysis, business planning and project management
resulted in 3 successful start-ups for non-profit clients.
First Union National Bank - Philadelphia, PA
September 1999 - October 2001
Lockbox Operations Manager
Recruited to lead an operation which processed over 1.6 million
transactions monthly and over $1 billion in weekly deposits.
Responsible for an $18 million annual budget and led over 650
processing associates spread across 5 shifts.
. Employed complete revision of performance evaluation system
resulting in reduction of staff by 150 associates through
improved performance.
. Cost improvement planning and execution resulted in over $2.8
million in annual savings.
. Quality improvement initiative drove dramatic improvement in
performance metrics which resulted in the retention of over 40
clients designated as "at-risk" of leaving the bank.
. Created a cross-functional team which improved daily float
revenue by $8 thousand.
United States Marine Corps
1983 - 1990
Commissioned Officer
Enlisted in the USMC reserve while in college, accepted a commission
upon graduation in and remained on active duty from 1986 to 1990.
Platoon commander for a self propelled artillery unit. Selected and
trained to be a nuclear weapons assembly officer with a top secret
security clearance. As an executive officer, was responsibility for
maintenance and training in a Headquarters unit.
. Held battery commander's billet as a First Lieutenant.
. Led battery of over 300 marines and sailors on multiple field
firing exercises including advanced party deployment to the
Persian Gulf during the first Gulf War.
EDUCATION
Bachelors in Business Administration 1986
Temple University - Philadelphia, PA
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