Customer Service Manager
Resume:
Adam Woods
South Roxana, IL 62087
***********@*****.***
OBJECTIVE: To obtain an entry level position and start a career to gain
experience and add value to an organization.
EDUCATION
Southern Illinois University Edwardsville (SIUE)
Edwardsville, IL
Bachelor of Science in Accounting Graduated: May 2013
GPA: 3.382, Major GPA: 3.286
CPA eligible: 2015
RELEVANT COURSEWORK
Intermediate Accounting Theory and Practice I, II, & III
Managerial and Cost Accounting
Information Systems for Business
Financial Management and Decision Making
SAP
SKILLS
Managing people and internal controls
Quickbooks
Microsoft Office (including Access and Outlook)
PROFESSIONAL EXPERIENCE
International House of Pancakes, Wood River, IL
Crew Chief, January 2007 - Present
. Manage a crew of five to14.
. Accurately account for cash drawers and safes daily.
. Make sure that proper maintenance, cleaning, and food prep procedures
were followed by all members of the crew.
. Rectified staffing issues as needed to keep labor expense at a set
ratio.
. Preparation of food in a safe, professional, and presentable manner
. Responsible for training of new staff.
International House of Pancakes, Belleville, IL
Assistant Manager, June 2005 - January 2007
. Managed a staff of 30+ people.
. Interviewed and hired personnel, created schedules, maintained
employee database records, counseled and evaluated employees for a
store with a volume of approximately $1 million annually.
. Monitored flow of money each day, reconciling registers throughout
each day and counting the safe twice daily. Handled register
overrides, approved discounts and resolved customer and employee
issues.
. Inventoried stock levels on an on-going basis. Submitted supply and
food order on a bi-weekly basis.
. Ensured kitchen and restaurant environment was kept clean and inviting
at all times, ensuring proper maintenance and deep cleanings were
performed regularly.
. Worked with staff to ensure that customer service was number one
priority.
Bob Evans Restaurant, Collinsville, Fairview Heights, IL
Assistant Manager, January 2004 - June 2005
. Assisted in the management and training of a staff of over 40
employees for a store with an annual volume of $1.3 million.
. Managed employee schedules to ensure appropriate labor hours to sales
ratios.
. Generated bi-weekly replenishment orders based on inventory counts
performed twice daily.
. Assigned daily tasks to staff members to ensure clean working and
dining environments were maintained.
. Performed first interviews of potential new hires and passed on
observations and recommendations to manager.
. Opened and closed the store, which included counting register drawers
and safe, ensuring proper staffing to start the day, making sure that
employees were clocked out at the end of the day.
International House of Pancakes, Ellisville, MO
Crew Chief, January 1998 - January 2004
. Previewed employee candidates, provided feedback and set up interviews
with management.
. Managed a team of seven to ten people per shift, making sure that
proper maintenance, cleaning, and food prep procedures were followed
by all members of the crew.
. Performed daily register and safe counts each night. Made sure store
was ready for opening following day.
. Set and maintained schedules for the entire store with a staff of
approximately 40 employees.
. Generated daily paperwork regarding sales, and counts for safe and
registers.
. Provided management with accurate inventory counts on food and
supplies for replenishment.
. Rectified staffing issues as needed to keep labor expense at a set
ratio.
Roxana High School, Roxana, IL
Clerical Support, January 1999 - January 2000
. Installed software packages on computers throughout the school.
. Updated resume and employee information on database.
. Provided troubleshooting for computer issues throughout the school.
. Coordinated preparation of student information packets for staff.
. Filed paperwork, made copies, prepared invoices, distributed mail,
entered payroll
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