Customer Service Manager

LaDonna Gail Womack, CCNA

***** *** ****, ******, ** 74445 918-***-****

********@******.***

Objective

Talented IT Professional with over 9 years of management experience seeks a position

that will utilize exceptional training, certifications, and experience as a network

administrator

Summary of Qualifications

Cisco Certified Network Associate (CCNA)-2013

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Proven track record troubleshooting IP network issues in a timely and cost

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efficient manner.

Exceptional experience working in deadline-oriented environments.

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Strong leader with experience training team environments with assigned tasks.

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Adept at building strong business relationships with both clients and coworkers.

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Diverse knowledge of business practices in accounting and project management.

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Possess excellent interpersonal, organizational, and communication skills.

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Tulsa Technology Center, Tulsa, Ok August 2012-May 2013

Cisco CCNA Program

IP addressing and services-NAT, DHCP, DNS, IPv4, IPv6

User access security-ACL’s, AAA, TACACS, privilege levels

WAN-Frame Relay, PPP

LAN-VLAN, VTP, STP, security

Cabling-568a, 568b, 25 pair

Routing protocols-RIP, EIGRP, OSPF

VPN-site to site and remote access

Classless Inter-domain Routing (CIDR)

Fundamental knowledge of Ethernet Topologies

Windows Server 2008, Active Directory

Software- Visio, Windows 7, XP, Excel

Oklahoma State University, Okmulgee, Ok April 2011-April 2012

Associate of Applied Science Program

Network Implementation and Troubleshooting

Computer Hardware

Database SQL Server 2008

Programming C#

Professional Experience

Womack Cleaning Services 2003-2011

Owner/Operator/Manager

• Manage daily operations of customer service business activities, including

scheduling, staffing, supervision, bid presentations, and marketing.

• Performed all accounting functions, including payroll, accounts payable,

receivable, inventory, fixed assets, and financial write-ups.

• Research and development of efficient time management training and procedures.

• Prompt assessment of customer service issues with positive resolution.

Financial Analysis-City of Okmulgee 1999-2001

Accountant

• Administer all source/uses of funds based on budget specifications.

• Coordination of accounting and financial activities including General Ledger,

Accounts Receivable, Payable, Payroll, and Fixed Assets

• Maintain all cash funds including investment options and reconciliations.

• Presentation of monthly budget analysis to management and council.

• Audit of general ledger-work paper preparation and journal entries.

Education

Bachelor of Business Administration

University of Houston, Victoria, Texas

Concentration in Accounting

Associate of Applied Arts

Wharton County Junior College, Wharton, Texas

Concentration in Business

Business Associations

National Technical Honor Society

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Phi Theta Kappa

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Association of Information Technology Professionals

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Business Professionals of America

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