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Customer Service Project Manager

Location:
Las Vegas, NV
Posted:
July 15, 2013

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Resume:

SCOTT BAILEY

**** **** ** - *** *****, NV ***** - 602-***-**** - ab9i3e@r.postjobfree.com

PROJECT and OPERATIONS MANAGEMENT

Graphic Design - Web Development - A/V - Creative Illustration - IT

An artistic and professional business person who masters visual communication along with

creative presentation combining both the design process by which the communication is created

and the products/designs which are expertly generated. Integrate and oversee all

aspects/phases of preliminary design, resource management, budget/quality control, scope and

time constraints. Able to convey complex technical information to team members in meaningful

terms. Talent for delivering expedient service, performance enhancements, and significant cost

reduction. Combined experience in operations management, personnel training/supervision,

inventory control, contract adherence, and customer service. Responsible for aligning the

company, internally and externally with strategic vision. Overcome complex challenges within

fast-paced, high-pressure environments using timely foresight, keen judgment, and innovative

ideas. Contribute directly to short and long term organizational objectives. Motivate personnel

to set higher goals and achieve greater success. Proven track record in multi-tasking, team

building, strategic planning, project organizing, troubleshooting, and problem-solving.

Creative Product Design Web Design/SEO Photo/Print/Video

Planning/Organization All Media Formats Quality Assurance

Sales and Marketing Scripting/Editing Training/Supervision

Client/Vendor Relations Technical Consulting P&L/Budget Mgmt

Government Regulations Hardware/Software Brand Awareness

PROFESSIONAL EXPERIENCE

GES; Las Vegas, NV 2012 to 2013

Project Manager

Key Accomplishments and Responsibilities

• Designed and setup graphics, banners and dimensions for displays at trade shows.

• Coordinated all phases of operation for up to 30 projects per month.

• Participated in several major projects including $500,000 “World Series of Poker” and $2M

Dallas Toy Show – personally worked with 40 vendors on this project.

• Resolve all customer issues in timely manner and guarantee their satisfaction.

SENIOR MOMENTS CREATIONS; Las Vegas, NV 2009 to 2012

Co-owner and Creative Consultant

Key Accomplishments and Responsibilities

• Managed web design, video operations, customer service and supervision of 4 employees.

• Secured dozens of clients and increased revenue from $20,000 to $80,000.

• Maintained a complete audio, video and related supplies inventory worth over $75,000.

• Recorded material, edited tapes, produced finished product, built a loyal clientele base.

APPLE, INC; Chandler, AZ 2008 to 2009

Tier II Manager

Key Accomplishments and Responsibilities

• Supervised 28 staff personnel providing tech support for IPod, IPhone, ITunes products.

• Authorized software/hardware service or replacement as needed, resolved customer issues,

and maintained an exceptional 95% customer satisfaction/retention rate.

SCOTT BAILEY Résumé - Page 2

7220 Fury Ln - Las Vegas, NV 89128 - 602-***-**** - ab9i3e@r.postjobfree.com

GENESIS WORLDWIDE; Cottonwood, AZ 2007 to 2008

Graphic Designer/Web Developer

Key Accomplishments and Responsibilities

• Created website designs, concepts, and sample layouts for 3 major clients.

• Developed graphics and product illustrations, company logos and Internet websites.

• Improved overall look, feel, information, and branding presence for new products.

• Coordinated all photography, images, graphs, charts, and other artwork for projects.

• Produced still and animated graphics for on-air and taped portions of television broacasts.

SCRIBBLES; Sedona, AZ 2000 to 2007

Owner and Graphic Designer

Key Accomplishments and Responsibilities

• Built a successful sign and banner creation business and increased annual revenue from

$40,000 to $225,000.

• Created sign layouts on 54” Roland Camjet Plotter/Printer equipment.

• Prepared illustrations and presented options to customers – made all necessary changes to

meet client approval.

• Installed custom graphic wraps for several limousine company websites.

NASA AMES RESEARCH; Mt. View, CA 2005 to 2006

Mac/PC Refresh Technician

Key Accomplishments and Responsibilities

• Refreshed over 1,600 Mac’s and PC’s for all NASA employees.

• Coordinated all phases with 16-member team through tear down, backup, transfer, setup.

APPLIED MATERIALS; Santa Clara, CA 1995 to 2000

Sr. Mac Desktop Technician

Key Accomplishments and Responsibilities

• Supervised up to 12 personnel troubleshooting, repairing, updating, and reconditioning,

Apple hardware, software, and networks for 350 work stations.

• Replaced hard drives, memory, motherboards, and ancillary equipment as needed.

• Served as liaison between IT, marketing and operations on many projects.

FORMAL EDUCATION

COMPUTER COLLEGE of SILICON VALLEY Redwood City, CA

Associate of Science Degree - Graphic Design and Webmaster

FUTURE RHYTHM Santa Clara, CA

Final Cut Pro Video Editing, Camera and Sound Certified

IN HOUSE DESIGN San Ramon, CA

Adobe Flash and Advanced Animation Certified

ADVANCED TRAINING/TALENTS

Storyboarding – Concept Design – Character Design – Product Design – Logo Design

Large Formats, Banners, Pop-up Displays, Catalogues, Brochures, Signs, Ads

Adobe Creative Suite CS4 for Mac and PC

CSS, Java, CGI, Pro Tools, Logic Studio, Filemaker Pro, MS Office Suite

EMT and ACLS Certified



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