Customer Service Office

Courtney Toy

**** ******* ****** *** *****, California 921**-***-*** 2104 *****@****.**.***

otivated, hard working and proactive individual with exceptional communication skills and an

M

ability to establish relationships with a range of stakeholders at all levels. I am known for

accuracy, attention to detail and my problem solving capabilities and am currently seeking an

entry level position in a Human Resources department in the San Diego area. I feel my education will

allow me to pursue my passion to help others. I am interested in resolving employee grievances, while

keeping in mind the good of the organization. With strong interpersonal skills, patience, and understanding

I feel I would be a great match in the HR arena.

Key Skills

• Accounts Payable Processes & Management Spreadsheets & Accounting Reports

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• Employee Record Organization & Management • Payroll processing

• Invoices & Expense Reports Interpersonal communication

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Effective public speaking

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Proficient with MS Office Suite and Lotus

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Notes

Professional Experience

University of cincinnati

Cincinnati, Ohio

Graduate Instructor, 08/12 to 04/13

Instructor of two sections of Effective Public Speaking.

• Administered grades and recorded accurate attendance

• Developed and delivered course lectures and created activities

• Effectively handled student issues and concerns

Graduate Teaching and Research Assistant, 08/12 to 04/13

Provided support to full time professor in grading and preparation for undergraduate courses, including

Introduction to Public Relations and PR Writing, and worked with full time faculty in research.

• Administered PPVT literacy testing to elementary school students in the Cincinnati Public School District

• Analyzed and coded quantitative data collected form incoming pre and post tests for research purposes

• Created and graded quizzes and homework assignments

• Recorded accurate attendance

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The make a wish Foundation Cincinnati, Ohio

Development Intern, 08/12 to 04/13

Responsible for learning and understanding the Development Process for a non profit organization by completing

necessary tasks as they arose regarding internal and external events and programs.

Assisted in planning and preparation of both internal special events, including BIG Wish Gala and Walk for

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Wishes

• Assisted the Development Officer with event logistics, participant registration, and wrap up procedures

• Planned, organized, and implemented successful silent auction fundraiser

• Contacted volunteers, donors, committee members, and vendors for event needs

• Coordinated social media postings

• Assisted with Community Outreach, donor recognition, and fundraising

AMM Athens, Ohio

Office Manager, 09/10 to 08/11

Responsible for the organization and coordination of office operations, procedures and resources and managed

accounts payables & receivables and payroll & billing.

• Ensured office policies and procedures were adhered to

• Prepared invoices for payment

• Prepared and processed accounts payable checks

• Managed employee insurance and unemployment records

• Monitored and maintained office supply inventory

• Monitored record keeping and filing systems

• Facilitated time off requests and scheduling

• Produced monthly reports & performed month end closing

• Provide exceptional customer service

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Athens County Prosecutor’s Office – Athens, Ohio

Victim Assistance Intern, 06/09 to 08/09

Provided assistance, information, and support services to victims in the aftermath of crimes

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Provided information to victims regarding the criminal justice system and court proceedings

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Provided information regarding the rights of crime victims

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Escorted victims to court proceedings

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Assisted victims in writing victim impact statements

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Maintained filing system

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Preformed general clerical duties including photocopying, fax and mailing

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Toy law office –

Athens, Ohio

Office Assistant, 06/06 to 05/09

Perform a wide range of administrative and office support activities to facilitate the efficient operation of the

organization.

• Coordinated meetings, appointments and travel arrangements for staff

• Maintained filing system and retrieved documents from filing system

• General clerical duties including photocopying, fax and mailing

• Opened, sorted and distributed incoming correspondence

Answered, screened and transferred inbound phone calls

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Received and directed visitors and clients

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Educational Qualifications

University of cincinnati – Cincinnati, Ohio

Master of Arts in Communication – 12/11 to 04/13

GPA: 3.5

Ohio University – Athens, Ohio

Bachelor of Science in Communication; Minor in Psychology– 09/06 to 06/10

GPA: 3.5

Affiliations

National Communication Association, 2012 to Present

Make A Wish Foundation, 2012 to Present

Lambda Pi Eta, National Communication Honors Fraternity, 2008 to Present

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