**** ********** **. **** *

Matthew W. Greenlee Normal, IL 61761

309-***-****

ab9hpa@r.postjobfree.com

OBJECTIVE

To obtain a Technical Support Position in Central Illinois.

TECHNICAL SKILLS

Software & Technologies

O/S - Windows Vista, Windows XP, Windows 7, Windows 8, Windows Server 2003, Windows

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S erver 2008, Blackberry Enterprise Server, Various cellular devices Operating systems

Software -MS Office Suite 2010, Microsoft Office 2013 Cloud Suite, Microsoft Lync, Microsoft

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C ommunicator, Microsoft Silver light, Rumba, Microsoft SharePoint, Cisco VPN Client, Various

m obile phone software including enterprise applications (Android, Blackberry, Windows, Nokia

a nd IOS), Various Email & Browser utilities for multiple platforms, Have experience with web

based calendars such as outlook and Google calendar.

Hardware - Desktops, Laptops, Printers, Multiple servers, Multiple different cellular devices

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( Phones, Mobile Wifi Devices, Mobile handheld Devices)

Enterprise Applications : HP Service Manager, ABS, HP Asset Manager, Asteroid (help desk

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t icketing system), Aero Installation Management System, Necho/Rumba, Net Op Remote Admin,

Telegence, Vault, My CSR

EXPERIENCE

D ecember 2012 - present

Utility Worker

Washburn Flowers – Normal, IL

Worked in Flower Shop Primarily as a delivery driver delivering

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f lowers and gifts to customers and recipients of items at homes

a nd businesses throughout Central Illinois.

Assisted in making of floral arrangements or gifts if needed.

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S uch as watering plants and flowers, assisting in the making of

a n arrangement and writing out cards for the recipients.

Ran errands such as getting supplies and going to the bank if

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needed to make deposits and get change.

Assist in cleanup of Flower shop including the breaking down of

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c ardboard boxes and driving them to a recycle facility.

Always deliver flowers with a smile on my face and with my

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a ttitude and provide the best face to face customer service with June 2012 – December 2012

u tmost respect.

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Work Station Support Specialist

R andstad Technologies – Bloomington, IL

Contract with Fortune 50 Insurance Company doing hands on

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i nstallation and trouble shooting.

Supported corporate employees with installations of new

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r eplacement machines and helped trouble shoot problems that

occurred.

Gained knowledge and kept time management skills while setting up

a ppointments for installs with employees so that they could have

t heir needs fulfilled on their schedule.

Travelled in between corporate complexes to help with work loads

a nd help to lose tickets out so the department could stay on track.

Operated a kiosk window when I was not travelling in which

B usiness Partners came up and asked questions about needing help

or what they needed to get in order to do their jobs more efficiently. November 2011 – May 2012

U sed Multiple systems to track, document and inventory equipment

t hat was incoming and outgoing.

Technical Help Desk Representative I

Technisource – Bloomington, IL

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Contract AERO AND EERO job with Fortune 50 Insurance Company.

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Supported and troubleshoot during roll out for Windows 7.

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When assisting customers used Net op remote assistance, Microsoft Communicator, Windows Server

2 003/2008

Assisted Customers and installers with connecting to LAN/WAN networks. Helped trouble shoot if

needed.

Gained Knowledge of Cisco VPN Client to help customers connect through a secure wireless network

a nd do initial trouble shooting if needed.

Excelled in customer service above and beyond.

January 2010 – December 2010

Customer Service Representative

At&t Mobility West – Davenport, IA

Worked with customers to resolve technical and billing issues.

Gained Knowledge of cellular networks and device.

Made sure the cellular network was working properly.

Worked with Blackberry Enterprise Server, and various other servers with business customers.

Assisted business customers IT departments with Provisioning Phones to their enterprise networks

w hich included setting up enterprise outlook email accounts and calendars.

EDUCATION

November 2012 - Present

DeVry University

Chicago, IL

Associates In Network Administration

Normal West Community High School August 2003 – May 2007

Normal, IL

H.S. Diploma May 2007 in General Studies

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