Olina Jaya

No. * Jalan */**A,

Taman Gasing Indah

***** ******** ****,

Selangor, Malaysia.

Mobile: 601*-*******

Email: ab9hlo@r.postjobfree.com / ab9hlo@r.postjobfree.com

CAREER FOCUS:

Training and Development in the area of Information Management and Technology.

PROFESSIONAL QUALIFICATION:

Hard-working and goal-oriented, responsible and committed, ability to guide and teach

people of different levels, and have very good analytical skills. Willing to learn and explore

new knowledge and challenges. Have very good skills / performances as follows: -

• Presentation and Organization.

• Problem Solving and Decision Making.

• Oral communication and writing in English and Bahasa Malaysia.

• Managerial, technical and administrative.

• Multitasking and able to use computer applications for organization.

TECHNICAL COMPETENCIES:

• Knowledge of Database – DBMS, MS SQL, MS Access.

• Efficient knowledge of computer operating.

• Excellent knowledge of MS office (Excel, Word, PowerPoint, Outlook,

Vision, Access, OneNote, Publisher).

• Internet Proficiency.

• Blackberry applications, Lotus Notes, MS Outlook, Cisco Client - VPN,

SharePoint.

• Others: HTML, Adobe Photoshop, Dreamweaver, SPSS, RASCH Model,

MYOB, AutoCad2000, Coral Draw, Java, ASP, C++, ITIL.

EDUCATION:

2008 – 2010 M.Sc. Information Management.

Universiti Teknologi MARA (UiTM), Malaysia.

2004 – 2008 B.Sc. Information Studies (Hons) Information System Management.

Universiti Teknologi MARA (UiTM), Malaysia.

1998 – 2002 Diploma in Office Management and Technology.

Universiti Teknologi MARA (UiTM), Malaysia.

1 Page

WORKING EXPERIENCES:

July 2012 - present

Columbia Asia Hospital, Malaysia.

Provide onsite Application (Care21) support to end users (Doctors, Nurses, Admin

staff). Care21 is a Bespoke Hospital Information Management System (HIMS)

implemented across Columbia Asia Hospital.

Perform periodic system health check and maintenance on servers, storage and

network security devices such as firewall, router, antivirus system, and etc.

Responsible for creating, updating and maintaining Software Requirements Study

(SRS) documents.

Ensure secure operations of in-house computer systems, servers and network

connections. Includes system logs review and analysis, scrutinizing network traffic

and troubleshooting.

Responsible for maintaining current web based applications.

Responsible for bug management and releases.

Manage and support networking and security services in LAN, WAN and Internet

network infrastructure.

Handle implementation of system/solutions and installation of hardware, software and

networking components.

Responsible for documenting service log, keep track of version upgrade and software

licensing.

Conduct end-user trainings.

Responsible for maintaining Microsoft Enterprise Licensing and Microsoft Certified

Training Program across Columbia Asia Hospital located in Malaysia, Vietnam, and

Indonesia.

Responsible for maintaining Symantec Licensing across Columbia Asia Hospital

located in Malaysia, Vietnam, and Indonesia.

June 2010 – July 2012

Hewlett Packard Malaysia, Technical Solution Consultant.

Provide IT Technical Solution Consultant Support to the various accounts:-

- RHB Bank

o Based in client site providing support to all RHB Bank branches, finances,

and Head-quarters in Malaysia, Singapore and Thailand related to software

and hardware issues.

o Related software issues Microsoft outlook issues, RHB banking application

related issues, Proxy Setting Configuration, Printer configuration, Windows

NT, Windows NT Server, Windows Server 2003, VMWARE, Windows

2000/ XP operating system related issues.

o Related hardware issues LAN Connectivity, Switch & Router problem and

server issues.

o Prepare daily reports to be submitted to RHB IT Division Heads regarding

daily operation summary.

o Involved in Business Continuity Plan (BCP).

2 Page

o Working with RHB LAN / WAN Team, RHB Firewall Team, Telecom and

other relevant parties to ensure the router connectivity from DR site to be

operational.

o Perform network connectivity and router configuration.

o Establishing knowledgebase.

- Eli Lilly and Company (Pharmaceutical Company)

o Implementation of acronyms and providing training of products to team.

o Responsible for extracting and analyzing data/information for clients.

o Finding, collecting, organizing and structuring information of data.

o Utilize knowledgebase to find related knowledge and information regards to

client issue.

o Sharing new knowledge acquires from the support team and distribute

among agents to achieve resolution and solution to client/ customer.

o Guiding and training clients with their application and hardware issues.

o Handling and assisting client/customer’s issue with Site Support Engineers

to fix and solve immediate problems.

o Handle issues related to applications, hardware and software by providing

troubleshooting steps and workaround through phone, remote desktop and

email communications. Issues related to Cisco Client – VPN errors and

issue of connectivity, Lotus Notes, MS Outlook, Network, Server,

Applications, BlackBerry, SharePoint, Microsoft Office and etc.

o Responsible to provide training for new Technical Reps regards to process

and knowledge.

- Chevron (Oil and Gas Company)

o Handle issues related to applications, hardware and software by providing

troubleshooting steps and workaround through phone, remote desktop and

email communications.

March 2006 – Jun 2008

Benteng Prestij Sdn. Bhd.

Administrative Executive.

Primary duty was to assist the company for effective administration. Other responsibilities

were as follows:

Writing letters, tenders, company profiles and memos for business communication.

Organizing meetings and annual conferences.

Maintaining business documents and updates.

Providing administrative support such as quotations and inquiries, price lists,

invoices, purchases and bank loans for the company.

Created a system checklist numbers on each file for convenience and have good

recording and filing system.

Introduced record keeping for accounting system with MYOB and QuickBooks.

3 Page

January 2005 – March 2006

FM Hellmann Worldwide Logistic Sdn. Bhd.

Documentation Controller.

Preparation of documents for export and import shipments - Bills of Landing, Packing

Lists and Invoices.

Email important documents to the international agent for verification,

acknowledgment and approval.

Providing training to the staff on the manifest system and custom system for the

tracking of vessel upon arrival.

Prepared own tools of presentation by using Microsoft PowerPoint for manifest

system and custom system for the tracking of vessel upon arrival so that the staff

would know when the system need to be used and information to be keyed in.

November 2002 – October 2004

Guardian Venture (M) Sdn. Bhd.

Sales and Marketing Assistant.

In charged of the accountability of stock for all pipes and accessories on the local and

imported piping and tank monitoring for clients, examples: flexible lines, dispenser

sumps, tank sumps and FRC manhole covers.

Responsible for checking and updating of tools, warranty records, accessories, pipes,

pumps and tank sumps.

Documenting and maintaining files in the ISO formats necessary for accreditation

required by the two departments of Pump and Piping.

Created a database checklist with product tracking to ensure that the stock for each

site is sufficient, and obtaining the ISO accreditation.

Used AutoCad2000 for planning and designing a petrol station.

Research and Development

Institute of Research, Development and Commercialization, UiTM, Shah Alam.

Research Assistant (Part Time)

(i) Jun 2004 –August 2004

Research Project: A NuDURA PRESS Finish For Fabrics.

(ii) July 2002 – November 2002

Research Project: Attitudes towards Learning about and Working With

Computers among Students at University Technology MARA (UiTM), Shah Alam.

Industrial Training

April 2001 – July 2001

Segani Freight Services Sdn. Bhd

Human Resource Assistant

4 Page

FREELANCE ACTIVITIES

(i) Updated and reformatted laptops and computers, customizing and preparing

documents for student assignments and research.

(ii) Learnt make-up skills from Mary Kay (M) Sdn. Bhd. and conducting make-up

classes. Successfully did make-up for a granny and a sickly young lady for two film

projects, entitled Rain and The Last Hour respectively.

SOCIAL ACTIVITIES

Participated in tennis tournaments, seminars, volunteer and charity work as follows:

18 July 2002 National Seminar for Administrative Professionals 2002.

29 April 2001 Karnival Sukan Mahasiswa - KARISMA X, 2001.

17 August 1996 Kumpulan Bank Industries- Kejohanan Tenis Terbuka Remaja.

01 December 1998 Charity work on behalf of Makna Kanser Negara (MAKNA).

AWARDS

(i) Recognition Award as Poetry Ambassador with Outstanding Achievements in 2007

by The International Society of Poets, USA. A few of those poetries entitled

Believe, Hope and Faith, Journey to Life, I had to do this, and Life.

(ii) Receiving two Gold Awards in the research and development exhibitions in 2005 and

2006 with the research entitled A NuDURA Press Finish for Fabrics.

(iii) Received UiTM Tennis Award in 2002.

EXPECTED SALARY : RM 3,800.00 (negotiable)

REFERENCES:

Siti Zurya Binti Ahmad Zaidi

Incident Lifecycle Coordinator (ILC),

Hewlett Packard (Malaysia),

Cyberjaya Campus, Malaysia

Tel: +601*-*******

Intan Nurereina Fadhlina Bt. Kamaruddin

Boarding Coordinator

Hewlett Packard (Malaysia),

Cyberjaya Campus, Malaysia

Tel: +06-018-*******

5 Page

Contact this candidate