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Customer Service Human Resources

Location:
San Diego, CA, 92101
Posted:
July 05, 2013

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Resume:

Daniel Mahaffey

**** ****** *** ? San Marcos, CA 92078

Home 760-***-**** ? E-mail: ab9ha9@r.postjobfree.com

Human Resource Generalist

PROFILE

Four years of experience as a Personnel Specialist with the U.S. Navy, BA

degree in Organizational Management and presently enrolled in the MBA

program for Human Resources Management. Human Resource Generalist skills

include records management, payroll/travel reimbursement, staffing,

training and development, performance reviews, and accurately documenting

and securely managing confidential personnel data. Articulate communicator

with proven ability to explain complex policies to employees in terms that

are understood. Strong analytical decision making, attention to detail, and

computer skills. Recipient of numerous military awards. Active Secret

Security Clearance.

PROFESSIONAL EXPERIENCE

United States Navy, San Diego, CA & Everett, WA

2009 - 2013

Personnel Specialist

. Directed and coordinated human resource operations of the afloat

disbursing offices equipped with automated disbursing payroll and travel

systems. Supervised daily activities of 3 employees. Stocked the office

with educational manuals and materials related to human resource

management and financial records and trained staff on all policies and

procedures. Provided input for personnel reviews and performance

evaluations of employees.

. Created and maintained personnel financial records, including payroll,

travel allowances, and reimbursements. Monitored leaves, entitlements,

and family separation allowances. Adhered to Navy regulations in

computation of pay, deductions, and reimbursements and for preparation

of leave records. Prepared payroll checks; established and verified ATM

accounts; and verified and processed dependency applications and leave

documents.

. Initiated background checks and security screening as part of enlistment

qualification and special duty assignments. Updated over 4,000 personnel

files to comply with changes in government regulations.

. Managed payroll services utilizing information obtained from the

automated systems, proper training or procedures to operate systems, and

exercised financial controls with the Disbursing Officer to ensure proper

monetary accountability was maintained. Supervised audits of automated

system files, records, logs, and financial returns.

. Presented training sessions to personnel on services offered by human

resource and how to properly fill out required forms. Supplied

information and counseling related to Navy occupations, opportunities for

general education and job training, requirements for promotion,

administered advancement examinations, and explained 1and rights and

benefits.

. Provided benefits information to active and reserve members, retirees and

dependents. Supported up to 20 personnel each day to assist and resolve

various aspects of personnel issues. Counseled personnel regarding

permanent changes of station, separation entitlements and policies.

Conducted reenlistment and separation counseling and prepared

documentation. Advised enlisted personnel and their families with special

problems or personal hardships.

. Eliminated 2 months of backlog and achieved a 1 week turn-around time for

travel expense reimbursements.

. Controlled the processing of 500 permanent change-of-station liquidations

and 300 travel advances, disbursing $800,000 for a crew of 2,800

personnel.

. Assisted the Customer Service division with auditing and release of 3,000

pay and personnel documents surpassing the Navy's 97% timeliness goal,

achieving 98% average; the best among fleet carriers.

. Accurately documented and updated financial and service records of

military personnel. Prepared personnel and pay transaction documents

utilizing Automatic Data Processing (ADP) systems. Processed and reviewed

accuracy in documents affecting military pay entitlements and deductions

and performed mathematical computations to verify correctness.

. Determined transportation entitlements, prepared orders and arranged

transportation, and computed travel allowances incurred by military

personnel and their dependents.

. Organized routine naval correspondence and administrative naval messages.

Conducted pre-deployment and indoctrination briefs.

. Prepared reports, correspondence, travel, and other personnel documents.

Processed vouchers for receipt and expenditure of public monies.

Processed complex and difficult transactions areas allowances: audited

mortgage agreements and COLA documents. Managed audits discharge and

separation documents and dependency documents. Verified certificates of

deposit and audits checks for public vouchers, audited travel claims.

Prepared purchase, disposition, gain or loss documents related to foreign

currency.

. Sustained and audited Automated Teller Machines onboard Navy ships.

Performed auditing of payroll entries, cash flow in Automatic Teller

Machines (ATMs) and accurate settlement of PCS and TDY travel claims.

Performed ATM physical security and oversaw the installation of automated

disbursing system updates.

. Operated shipboard ADP equipment associated with afloat pay delivery

systems, and verified, issued, and maintained security of active,

reserve, retired and dependent identification cards.

The Belt Shop, Gastonia, NC

2007 - 2009

Industrial Belt Installer and Fabricator

. Slit and fabricated both lightweight and heavy duty conveyor belts for

industrial applications. Operated machinery to perform hot vulcanizing,

cold bold splicing, and fastener installations.

Autobell Carwash, Gastonia, NC

2002 - 2005

Assistant Manager

. Supervised, trained and coached a team of 30 employees ensuring quality

customer service.

TRAINING

Personnel Specialist Class "A" School

Travel Payments Fiscal Procedures Rating

Introduction

Pay and Personnel References Service Record Maintenance Pay and

Allowances

Pay Transactions Computing Taxes Personnel

Transactions

Reenlistments / Extensions Separations

Creditable Service

Disbursing Clerk Fiscal Procedures Permanent Change of Station Travel

Processing

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook), Navy Standard

Integrated Personnel System (NSIPS), MNPA (pension software)

EDUCATION

National University, San Diego, CA

Presently enrolled and pursuing MBA in Human Resources Management

Ashford University, Clinton, IA

BA Organizational Management



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