Customer Service Assistant

Erica Scodro

Sunday School Teacher - Saint Christopher's Episcopal Church

Milwaukee, WI

*****.******@*********.*** - 630-***-****

WORK EXPERIENCE

Sunday School Teacher

Saint Christopher's Episcopal Church - River Hills, WI - May 2012 to Present

Work with adults and young children to create a wholesome environment.

• Understand and teach the material on the curriculum.

• Present learning material at an age appropriate level.

Sales/Customer Service

Erica Online - Hinsdale, IL - January 2007 to Present

Work with clients to resolve problems and increase customer satisfaction

• Research and determine the optimal selling price for inventory

• Organize and ship products to customer in an efficient manner

Intern June-August of 2005-2008

Big Sister

Big Brothers Big Sisters - Milwaukee, WI - October 2011 to January 2013

Providing and setting a good example for others

• Helping with school work and other activities.

• Interacting with my little sister and creating a bond.

Student

Second City Theater - Chicago, IL - July 2009 to August 2009

Lead team through creative and innovative processes

• Enhanced ability to think on my feet and under pressure

• Worked in a team to create and solidify creative works

Member

Habitat for Humanity - Hinsdale, IL - August 2006 to June 2009

Assembled and constructed house from scratch

• Worked as part of a complex and diverse team

• Raised Funds to help support the organization and activities

Library Assistant

Erica Online - Chicago, IL - January 2009 to May 2009

Chicago, IL

• Analyzed data and computer programs to write up and manage certificates for clients

• Recorded payments received from customers and verified them to charges on account

• Tracked down and cold called potential clients

Library Assistant January-May 2009

Hinsdale Public Library, Hinsdale, Il

• Labeled and organized multiple media sources

• Used multiple database programs to enter information on inventory

• Researched, categorized, and prepared inventory for different events and programs

ACTIVITIES

EDUCATION

Bachelor of Science in Business Administration

Marquette University - Milwaukee, WI

ADDITIONAL INFORMATION

Skills: Proficient in Spanish

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