Electrical Customer Service
Resume:
Resume
MICHAEL F. SHAFFER
Sebring, FL 33872
Cell Phone Number: 863-***-****
E-MAIL: ***********@*****.***
EXPERIENCE SUMMARY:
I am extremely computer literate. I am proficient in Windows XP, 7, Intergraph GIS, Business
Objects, Microsoft Word, Excel, PowerPoint, Access and I possess excellent typing skills. I have
excellent customer relation skills. I have dealt effectively with customers in all of my positions. I
also, have excellent driving skills. I have been through and successfully completed Smith
Driving Training. I am currently attending Kaplan University to obtain a degree in Network
Administration. I have a 4.0 GPA and am also a member of the National Society of Collegiate
Scholars NSCS.
EXPERIENCE:
FEB 2013 to Present, 40 Hours/Week
Distribution Designer
Progress Energy
Michael Mathews
I process and create work request received from various sources. I assess requirements and
prepare design portion of work requests for distribution power line design and construction using
GIS. I am the main point of contact for customers to coordinate activities related to developing
electrical power. This includes all residential and commercial customers, internal and external
contractors, and all government agencies electrical needs. I work with Planning & Scheduling
and other Departments to ensure successful scheduling and completion of projects. I also,
oversee on-going project construction and customer requirements through completion. I utilize
standard rules and specifications to design the most electrically efficient and cost effective
designs for new and existing customers. I make recommendations for additional products and
services to provide sales leads. In addition, I investigate, examine and analyze the integrity of
company equipment using visual and physical procedures to determine if they should be replaced
or upgraded. I also, ensure proper allocation of project's financial costs in the work management
system.
OCT 2007 to OCT 2011, 50 Hours/Week
Distribution Design Technician
Tampa Electric (TECO), 702 N Franklin St, Tampa, FL 33602
Dee Smith, 813-***-****
I processed and created work request received from various sources. I assessed requirements and
prepared design portion of work requests for distribution power line design and construction
using GIS. I was the main point of contact for customers to coordinate activities related to
developing electrical power. This included all residential and commercial customers, internal and
external contractors, and all government agencies electrical needs. I worked with Planning &
Scheduling and other Departments to ensure successful scheduling and completion of projects. I
also, oversaw on-going project construction and customer requirements through completion. I
utilized standard rules and specifications to design the most electrically efficient and cost
effective designs for new and existing customers. I made recommendations for additional
products and services to provide sales leads. In addition, I investigated, examined and analyzed
the integrity of company equipment using visual and physical procedures to determine if they
should be replaced or upgraded. I also, ensured proper allocation of project's financial costs in
the work management system.
MAR 2003 to OCT 2007, 40 Hours/Week
Meter Service Rep,
Tampa Electric (TECO), 702 N Franklin St, Tampa, FL 33602
Barbra Scaglione, 813-***-****
I was responsible for quickly and accurately reading and documented meter readings. This
included gas, electric, and water meters. I was responsible for checking and analyzing meters for
repair and meter tampering and reporting this to the correct department. I also trained new
employees with the use of the hand-held, codes, and their routes. I dealt with customers that had
questions or problems with their electric and or electric bills. Customer service was my main
priority.
FEB 2000 to DEC 2002, 50 Hours/Week
Maintenance Supervisor,
Destin Resorts Inc., 321 Highway 98 E, Destin, FL 32541
Betty Norton, 850-***-****
I was responsible for upkeep, repair, daily and preventive maintenance on two 15 story
condominiums. This included all electrical, plumbing, carpentry, fire suppression systems, and
generators. I was responsible for ordering all supplies that are necessary for the overall
maintenance of the buildings. In addition, I was also responsible for pool maintenance. I place
work orders on all contracted labor and follow-up with the contractors to ensure the work is
completed in a timely and correct manner for the tenants. I was also in charge of a maintenance
and custodial crew. I was on-call 24 hours a day, 7 days a week to handle all emergency
situations that arise. Customer satisfaction was my top priority in my position.
JAN 1996 to JAN 2000, 40 Hours/Week
Senior Airman Electrician, E4
United States Air Force, Hurlburt Auxilary Field, FL
Sgt. Antonio Lugo, 850-***-****
My responsibilities included electrical trouble-shooting, installation and maintenance of high and
low voltage equipment, and the training of new employees. My duties also included the
operation of Line and Bucket trucks to perform tasks as assigned per work orders. I was
consistently recognized by management and peers for producing high quality work. I was able to
streamline operations, finding more productive methods to achieve top performance, eliminating
waste and reducing unnecessary expenses. I was proficient in handling simultaneous projects and
meeting deadlines effectively. I reviewed project reports and schedule status at each phase.
APR 1994 to DEC 1995, 40 Hours/Week
Maintenance,
Best Western Sheridan Center, 612 N. Main Street, Sheridan WY 82801
Vee Ann Woody, 307-***-****
I planned and conducted general hotel maintenance and repair. These duties included electrical
maintenance and repair, plumbing, carpentry, and interior/exterior painting.
EDUCATION:
MAR 2012 to Present
Kaplan University
GPA 4.0
SEP 1989 to MAY 1992
Sheridan High School, 1056 Long Drive, Sheridan WY 82801
GPA 3.0
SPECIALIZED TRAINING:
Tampa Electric/Distribution Design Technician; Certificate of Completion 2010,USAF Technical
School; Certificate of Completion, Electrical Apprenticeship 1996
USAF Training Course; Certificate of Training, Airfield Approach Lighting Condenser
Discharge 1998
LICENSES/CERTIFICATES:
Received certificates of completion for Basic Military Training School, Feb 96; Electrical
System Apprenticeship Course, Jun 96; Airfield Lighting System Course, May 98, Distribution
Design Technician Jul 2010; CompTIA Strata certification
AWARDS:
I was recognized as the top performer of the class in my 1996 Electrical Apprenticeship class. I
received the Air Force Achievement Medal, Air Force Training Ribbon, Air Force Outstanding
Unit Award and 1 with Valor, Joint Meritorious Unit Award, Air Force Good Conduct Medal. I
have been on the President’s list each of my terms at Kaplan University. I am a member of the
National Society of Collegiate Scholars NSCS.
OTHER INFORMATION:
I took an active leadership role in my squadron by participating in all on-base sporting activities.
I was captain of the squadron basketball team and played each year while I was in the Air Force.
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