Customer Service Quality Assurance
Resume:
Maxwell John Stapenhorst
Dublin, CA 94568
ab9h0z@r.postjobfree.com
OBJECTIVES
Obtain a job where I can effectively utilize my skills in quality assurance, program
development, training experience, management, strong organizational skills, educational
background, and my ability to work well with people within a well-established organization that
will lead to a long lasting relationship.
EDUCATION
Hayward, CA
California State University of East Bay
B.S. Business Economics, Expected Bachelor’s Degree in Business Economics, Spring 2014
GPA 3.90
Clinton, IA
Ashford University
Major: Business Economics
GPA 3.92
Dublin, CA
PROFESSIONAL EXPERIENCE
January 2013 – Present
Lowe’s Home Improvement Store
Provide exceptional customer service, greeting the customer in a friendly and
professional manner. Offer expert advice in response to customer inquiries, demonstrating
specific knowledge of building materials, and related tools. Contribute to overall corporate
success by driving sales through the installed and Special Order Sales programs of Roofing,
Siding, Decking, Fencing and Storage Buildings.
Jacksonville, NC
United States Marine Corps
August 2010-November2012
Material / Administration Clerk
Independently supervised mutual-aid and automatic-aid responses. Planed life safety and
fire prevention inspections; organized technical training schedule, prepared emergency
operations plans, advised and assisted in the development of budget requirements. Logged and
tracked all firefighting equipment, issued out gear, responsible for inventorying all hazardous
materials, worked with hazardous materials, supplied firefighters with proper materials and
responsible for supplying needed materials during mishaps. Worked with Microsoft Word,
Microsoft Excel and online logistical programs in keeping track of daily duties.
Iwakuni, Japan
United States Marine Corps
December 2007-August 2010
Crew Chief
Personnel of MOS 7051 employ firefighting equipment and extinguishing materials to
rescue victims involved in aircraft crashes and to fight fires. Typical duties include operating,
servicing, inspecting, testing aircraft rescue and firefighting vehicles, firefighting systems,
controls, and rescue equipment; instructing personnel in the techniques and procedures rescue
and firefighting. Responsible for junior fire fighters, oversaw firefighting operations, firefighting
vehicle driver and was part of the rescue team. Performed applicable firefighting functions,
assisted in all phases of rescue incidents, administered first aid to injured personnel.
Excellent references available upon request.
Contact this candidate