Vice President
Resume:
TERRI JANAK
**** **** **** ****, **** Worth, Texas 76132
************@*********.***
QUALIFICATIONS PROFILE
Highly talented, persistent, results-driven, and accomplished executive offering more than 26 years of experience in leading teams, as well as managing the daily operations with multimillion-dollar enterprises. Known as a leader of change through creativity and innovation with collaboration and positive influence. Possess’ stellar qualifications in creating effective strategies and plans to exceed goals, maximize growth opportunities, and maintain business profitability. Demonstrate keen expertise in mentoring cross-functional teams to foster unity and achieve solid bottom line results. Excel at building long-term relationships, both internally and externally, and addressing diverse customer needs by providing innovative solutions to ensure satisfactory results. Accustomed to addressing challenges, with proven effectiveness while multitasking in a fast-paced environment with a dedication to superior service and operational excellence.
CORE STRENGTHS
- Strong Leadership and Team Building Skills
- Strategic Business Development
- Strategic and Tactical Planning
- Problem Resolution and Decision Making
- Excellent Contract Negotiation Skills
- Continuous Process and Performance Improvement
- Budget Implementation and Cost Saving Initiatives
- Root Cause Analysis and Time Management
- Outstanding Customer Service and Relations
- Strategic Outsource Vendor Leader
EMPLOYMENT HISTORY
DEX MEDIA (FORMERLY VERIZON/SUPERMEDIA)
Director–Printing, National Publishing, Spec Art & CMS, Scoping & Direct Mail 2007–Present
Lead, direct, and coordinate day-to-day operational aspects of operations with $250M budget, more than 200 staff, and numerous outsource vendors. Implement state-of-the-art technologies to continuously optimize operational efficiency and exceed annual goals. Create innovative solutions to highly complex strategic and operational problems under time constraints. Render high level of assistance in the seamless implementation of direct mail products. Provide expert advice to senior executive leaders to determine areas of improvement.
Notable Achievements:
- Institutionalized metrics and controls reversing $38M unfavorable in 2007 to $3M favorable in 2008
- Realized $10M annual savings through successful implementation of changes to the print products
- Reduced printing of residential white pages while saving $15M annually through implementation of digital printing
- Surpassed quality goals reducing sales allowances by 96%
- Masterfully led the cost reduction initiatives in excess of $7M
- Constantly minimized operational costs since 2008 by displaying exemplary leadership skills
Distribution Operations Manager (GTEDDC/Verizon, D/FW, TX) 1999–2007
Exemplified dynamic leadership talents in overseeing Midwest and Southeast Region distribution groups of more than 100 employees. Displayed unsurpassed management expertise to meet revenue, expense, and operational objectives. Spearheaded and mentored employees to develop competencies and achieve their highest level of potential. Maintained frequent interaction with printing, sales, marketing, publishing, legal, customer relations, and external customers. Built and cultivated long-term quality relationships with customers by providing them their utmost satisfaction. Guaranteed compliance with contracts as well as with the PUC requirements.
Notable Achievements:
- Generated a $50 million-dollar revenue stream by implementing companion and expansion titles
- Cost-effectively saved $7M over 5 years by creating directories on CD Rom
- Set strategic direction in entry point savings
- Championed establishing and enforcing company quality improvement programs, policies, and procedures
- Oversaw call centers across the footprint with customer service objectives and revenue/expense targets
- Drove all efforts in redesigning the complaint process and the Directory Order Center reporting
- Presided over the implementation of the automated insert machine and collating of insert process
- Exemplified strong negotiation skills in managing vendor contracts
Other Position Held:
Senior Accountant II (GTE, D/FW, Texas): 1995–1999
PRIOR WORK EXPERIENCE
AUDIT MANAGER - Ernst & Young, Fort Worth, TX: 1989–1995
EDUCATION
MASTER OF BUSINESS ADMINISTRATION, Major in International Business Management
- University of Dallas, Irving, TX
BACHELOR OF BUSINESS ADMINISTRATION, Major in Accounting
- Texas Christian University, Fort Worth, TX
MAJOR ACHIEVEMENTS
Obtained the Verizon’s President’s VISion Award/Excellence Awards and various individual achievement awards by displaying a high degree of personal commitment and strong work ethic
ACTIVITIES
Member, Texas Christian University Lettermen’s Association, Frog Club, and Alumni Association
Member, American Society for the Prevention of Cruelty to Animals (ASPCA)
Promoter, Lindy Miller Golf Foundation for underprivileged youth/First Tee of Fort Worth
Golf Instructor/Golfer/Runner/Basketball Player
TECHNICAL PROFICIENCY
Microsoft Office Suite: Excel, Word, Access, and Power Point Essbase Client server computer systems PeopleSoft SAP QuickBooks Pro Peachtree
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