Manager Service

Herman Ray Harless, Jr.

*************@*****.***

*** ******* ****** 304-***-**** home

St. Albans, WV 25177 304-***-**** mobile

Experience

Lumos Networks, Inc – December 1998 to Present

Formerly NTELOS, Inc.

Senior Manager of Network Operations

June 2008 to Present

Lead Network and Service Operations teams for West Virginia, Pennsylvania, Ohio, and Kentucky: 38

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operations technicians, 4 supervisors, and one administrative staff.

Manage customer relationships; provide a “face of Lumos Networks” and escalation path

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Oversee all aspects of CLEC services, including safety, operational availability, and staffing.

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Manage regional delivery of CLEC services, including traditional TDM and Packet services. Meet all

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requirements for service availability.

Provide Affidavits to West Virginia Public Service Commission regarding NTELOS' interests in the

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acquisition of Verizon properties by Frontier Communications. Represent Lumos Networks and negotiate

settlement agreement with Frontier Communications and Verizon

Integrate ACC properties, customers, and markets as part of a $27 million acquisition. Serve as lead for

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Network Operations team for this acquisition.

Integrate of Fibernet services, operations, locations, customers, and staff as part of $170 million

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acquisition. Serve as lead for Network Operations and Facilities teams for this acquisition.

WV/PA/OH/MD Lead during Disaster Recovery efforts

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Director of Advanced Data Services

Prior to June 2008, also Internet Services Manager

Develop & Direct Regional Internet/Commercial Data Engineering/Operations Team

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Design & Implement Regional Internet/Data Service/Network:

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Wireless Internet (MMDS), DSL

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Metro Ethernet / MPLS / IP / ATM / Frame-Relay

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Co-location / Dial-up / Hosting / Email / Traditional Internet Services

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Voice (VoIP)

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Video (Video over IP/IPTV, FTTP/PON) (Alcatel, Microsoft Media Room, Myrio, Tandberg, Calix)

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Develop and manage multi-million dollar budgets (projects to $2.5 million)

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Develop strategic relationships with business and government agencies. Manage Regulatory Compliance

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Procedures(CALEA, MMDS/EBS/BRS License Management, FCC/PSC/e911)

Direct OSS and Network Engineering and Operations Teams

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Direct Design and Transition Internet Service connectivity to Core/Edge/Border architecture utilizing

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MPLS services

Direct Design and Deployment of commercial email services to multi-layer redundant architecture

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Direct Design and Deployment of Lumos Network's “Next Generation” services

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Manage integration of 4 acquired ISP/CLEC Service Providers - WVInternet, Newwave Communications,

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NetAccess (NAXS) Corp, Cornerstone Communications

TW-Fanch/One Co/Capitol Cablecom/Fibernet, Charleston, WV – 1998 – Technologist

CityNet Corporation, Charleston, WV – 1994 to 1998 – Director of Network Services

Education

West Virginia State University (formerly West Virginia State College): Computer Science

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