Self-motivated customer experience professional

Rocio Paipa

**** ** *** *** **********@*****.*** Cell: 754-***-****

Oakland Park, FL 33334

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Complaint Handling & Front End Supervision Order Fulfillment

Resolution Sales & Margin Improvement Organization of events

Retail Operations Safety & Asset Protection

Management

Inventory Control

Professional Experience

JP MORGAN CHASE – Oakland Park, FL

Teller 10/12 – Present

• Processing fast and accurate transactions

• Providing top quality customer service

• Introducing customers to Personal Bankers to discover unmet needs or to assist with

account maintenance.

• Managing Branch cash levels

• Assisting Managers with branch operations.

BEST BUY Margate, FL

Assistant Store Manager 9/09 – 10/12

Connect Business Manager

• Leader of a new operating model for the company

• Responsible for understanding and driving results in new metrics for this

business model and the Connect Business Group

• Responsible for development, training, and hiring of transitioning employees

• Responsible for driving 50% of the store’s revenue and consistently improving

sales margin

• Organized cross trainings between computer team and Best Buy Mobile team to

assist with transition

Operations Manager

• Progressed store into top of Net Operating Profits performance in the district.

• Consistently among the top stores in the district in attachment performance.

• Organized and created store involvement in community and school events.

• Responsible for managing labor and scheduling effectiveness and has improved the

store’s labor trend.

• Reduction in returns and exchanges year over year.

• Hiring and training and file maintenance of all employee files.

• Responsible for all front end operations, bad debt, and supplies expenses.

• Coordinated all store meetings and store functions.

Product Process Manager

• Promotion to Manager after 4 months.

• Leading the store in a reduced and consistent shrink number. From a 0.30% in shrink to

0.19%.

• Led the store’s first successful Physical Inventory day.

• Trained and developed a well rounded staff to improve efficiency.

• Assisted other Product Process Managers in the district in running physical inventories.

• Responsible for all facilities repairs, asset protection staff, and store merchandising.

• Responsible for merchandising strategies for major holidays and drive times.

Product Process Supervisor

5/09 9/09

• Assisted Product Process Manager in preparing for Physical Inventory day.

• Responsible for all inventory and asset protection staff performance.

• Assured all back end processes were performed accurately to avoid charges to profit

and loss statement.

Operations Supervisor

3/08 5/09

• Hired and trained over 80 employees for new store opening in Margate, a 20 million

dollar a year location.

• Worked with a team of 10 other leaders to coordinate the grand opening of the Margate

location.

• Top performer in the district in attaching at checkout

• Top performer in customer satisfaction index ratings.

• Managed all front end processes, bad debt control, and labor.

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