Project Manager Analyst

Diane Orsetti

IT Application Support Analyst - Currently Unemployed

ab9gph@r.postjobfree.com

Summary

I am an information systems support analyst with more than 15 years of experience supporting applications at a

Fortune 500 company in the areas of Manufacturing, Marketing and Credit Card. I have held both technical

support and business analyst positions, focusing on delivering solutions that meet or exceed customer

expectations. My strengths are analysis, problem solving, effective communication and maintaining strong

relationships with customers and co-workers.

Experience

IT Systems Analyst in Transition at Home

December 2012 - Present (8 months)

Looking for work supporting Oracle based systems.

Applications Analyst, Manufacturing IT at Chevron

2005 - November 2012 (7 years)

Meridium Upgrade Project:

• Coordinated Business Rules conversion.

• Wrote Test Cases and performed Functional Testing.

• Identified and resolved functional and data issues.

• Result: Ensured functionality required by users was maintained after the upgrade.

Enterprise Asset Management Project:

• Analyzed impact to Meridium when interface to Passport was transitioned to interface with Maximo.

• Responsible for the remediation of all business rules and internal queries.

• Coordinated the deployment of all Meridium changes.

• Result: Ensured a smooth transition from the Passport interface to the Maximo interface.

Meridium Application Support:

• Completed major and minor enhancements related to compliance issues.

• Addressed and resolved production support issues.

• Maintained various global and internal reports using Crystal Reports.

• Made enhancements to internal custom forms, created in VB 6.0. Sought out by business and support team

for technical and data questions.

• Result: Ensured reliability of Manufacturing IT systems, enabling business operations

4 recommendations available upon request

Programmer / Analyst, Marketing IT at Chevron

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2003 - 2005 (2 years)

Led HotDocs 2005 Upgrade Project:

• Developed business case and gained customer approval. Coordinated training for developers. Oversaw

application enhancements.

• Result: Upgraded version provided new features and improved functionality that customers had anticipated

for years.

Oracle Upgrade Project:

• Marvel Upgrade from Oracle 8i to Oracle 9i: Created, managed and executed implementation plan.

• Collaborated with database group to create test environment; ensured all applications that interfaced with

Marvel were tested successfully.

• Result: Upgrade occurred with no impact to the business.

Chevron Product System (CPS) Decommissioning Project:

• Purged related code and tables from shared applications.

• Result: Savings of $48,000/month in storage costs. No disruption to remaining applications.

Other:

• Managed all HotDocs production support and enhancement requests. Provided work direction to two

additional resources. Documented the application to facilitate maintenance for future support personnel.

Result: Improved application reliability and more efficient problem resolution.

• Addressed and resolved production support issues and coordinated / implemented enhancements to various

Marketing applications. Result: Kept the business running.

Systems Analyst, SAP Project at Chevron

2001 - 2003 (2 years)

• Wrote functional and technical specifications for converting Customer data from IMS and DB2 databases to

SAP.

• Go-to expert for questions about Marvel interface.

• Created test plans and turnover documents.

• Coordinated database moves to shared servers.

• Assisted teams with Integration Testing, data cleanup and Dual Data Maintenance.

• Result: Contributed to the successful conversion of Customer Master Data to SAP.

Systems Analyst, Marketing IT at Chevron

1995 - 2001 (6 years)

• Provided analytical and programming support for diverse Marketing Systems applications, including

Customer Master Data, Sales Reporting, Stock Reporting and Marvel (Marketing’s Data Warehouse).

• Coordinated Y2K remediation efforts for all Marketing System applications.

Volunteer Experience

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Blood Drive Coordinator for Chevron, San Ramon at American Red Cross

2001 - 2012 (11 years)

Scheduled and advertised bi-monthly Blood Drives for Chevron employees and contractors in San Ramon.

Helped donors make appointments and secured the proper building access for American Red Cross workers

and volunteers.

Leadership Team Event Coordinator at Boomers Employee Network

2007 - 2010 (3 years)

Helped coordinate events on topics related to employees of the Boomer generation, including a Sandwich

Generation Fair, showcasing booths related to Child Care, Elder Care and everything in between, and a

presentation on Retirement Benefits.

Executive Board Member at James Logan High School Band and Color Guard

2002 - 2007 (5 years)

Served as Secretary for the Executive Board, documenting all Board meetings. Chaperoned trips all over the

world. Coordinated Fund Raisers. Worked ticket booths at hosted events. Ran Hospitality Suite for judges at

hosted competitions.

Executive Board Member at Fremont Youth Symphony

2002 - 2004 (2 years)

Coordinated Fund Raisers and end of the season celebrations. Sold tickets for and at events. Chaperoned trips.

Skills & Expertise

Oracle

SQL

PL/SQL

Test Cases

System Testing

Usability Testing

Regression Testing

Integration Testing

User Acceptance Testing

VBA

Meridium

HotDocs

Business Analysis

Crystal Reports

IMS DB/DC

SQL DB2

Microsoft Excel

Microsoft Word

Microsoft Access

Events Coordination

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Education

California State University-Hayward

BS, Math & Computer Science, 1976 - 1980

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Diane Orsetti

IT Application Support Analyst - Currently Unemployed

ab9gph@r.postjobfree.com

4 people have recommended Diane

"You can count on Diane to get her work done on time and she is willing to help out wherever needed. Every

team needs someone like Diane."

James Thayer, Project Manager, Chevron, managed Diane at Chevron

"I wholeheartedly endorse Diane Orsetti. She is a high quality Business Analyst that proved critical to

successfully tackling the extensive challenges in Chevron's Meridium Conversion project. Her analysis was

extremely thorough and proved over the course of the Build Phase to be of higher quality than other analysts.

I recommend IT managers and Project managers serioulsy consider adding Diane as an experienced asset for

your team."

Ken Smyth, Consultant, Self-employed, worked directly with Diane at Chevron

"Diane has a particular expertise in managing enterprise database systems, data cleansing, data loads, and

data remediation. She is considered a subject matter expert who is quick to understand customer requirements

and is very thorough in her work. Above all, she is easy to work with."

Tom Wisherop, Reliability and Materials Engineering Team Lead, Chevron, worked with Diane at

Chevron

"Diane brings several skills to a project or support team. She has the technical abilities to extract data out of

databases, the analytical ability to interpret the data (looking for anomolies, trends,etc) and the

communications skills to develop detailed, strong communications to colleagues, business parters and

management. She is able to manage project tasks and meet deadlines. She is thorough in all skill areas and

was often sought out specifically by the business for application help. She is an excellent team member, level

headed and a pleasure to work with. I would highly recommend Diane to any work group. She would be a

great addition to any team."

Jennifer Mumma, Senior Business Systems Analyst, Chevron, managed Diane indirectly at Chevron

Contact Diane on LinkedIn

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