Maintenance Air Force

CHARLES L. SHOCK

**** ****** ***, *********, ** *1639

Cell: 229-***-**** *****@*******.***

Exceptional Background in Personnel Management

Performance-driven leader with over 26 years of aircraft maintenance supervision and textile manufacturing.

Expert in analyzing existing operations and implementing effective processes to improve organizational

performance. Distinguished career with demonstrated track record of significantly impacting bottom line of

operations through strong customer relations, strategic planning, safety management, budget control, and

leadership of high-performing multidisciplinary teams. Excellent project management, communications, team

leadership, and mentoring.

EXPERIENCE

Propex Global, Nashville, GA Apr 2012 - Present

Process Engineer: Responsible for the accuracy of the extrusion processes, beaming processes, weaving

processes, printing processes and finishing processes in the manufacturing of polypropylene fabric. Executes

engineering change notifications and experimental production runs including equipment, process or product

changes, raw material qualifications, and new product development. Performs failure mode and effects

analysis (FMEA) to identify equipment failures and implement corrective actions. Employ’s International

Organization for Standard (ISO) Standards, 6S principles, Critical to Quality, single minute exchange of dies

(SMED), design of experiments (DOE), analysis of variances (ANOVA), and Lean Six Sigma within the

company and externally with customers and suppliers. Investigates and addresses customer complaints,

quality concerns, and process control deviations to eliminate future issues.

United States Air Force, Moody Air Force Base, GA July 2010 – Feb 2012

Assistant Squadron Superintendent: Directed an organization with 400 aircraft maintenance technicians,

supervised 14 department managers, executed an operational budget of $200,000, and managed assets worth

$581 million. Performed comprehensive aircraft inspections, pre-flight preparations, repairs and modifications.

Allocated resources and delegated workload to ensure full adherence to the production calendar. Partnered

with high-ranking officials and staff organizations to facilitate specification changes, process improvements,

organizational restructuring, and equipment upgrades. Oversaw squadrons’ disaster preparedness readiness

program ensuring all personnel were fully trained in accordance with the proper Air Force policies.

Aircraft: A-10C

- Provided expert technical advice on the suitability of equipment, available manpower and maintenance

standards.

- Superbly handled all escalated issues, working jointly with diverse teams to address and resolve issues

in a dynamic, fast paced military and corporate environment.

- Authored regulation supplements encompassing operating instructions, maintenance standards and

contingencies to improve quality and efficiency.

United States Air Force, Moody Air Force Base, GA July 2007 – July 2010

Production Superintendent: Directed eight supervisors and 250 maintenance technicians performing daily

maintenance on 15 helicopters valued at $225M dollars. Supervised ground handling, servicing, inspection,

condition evaluation, test, and repair of assigned aircraft. Ensured aircraft, components, and equipment fully

complied to technical directives. Coordinated with the Army Depot for local repairs on helicopters needing in-

depth maintenance. Administered budget and carefully controlled expenditures. Set deadlines and delegated

assignments. Developed position descriptions, requirements, and performance expectations. Scheduled

personnel vacations, provided performance appraisals, and resolved issues. Protected classified information by

controlling access and reporting violations.

Aircraft: HH-60G

- Standardized production methods and continually improved productivity, working conditions, and

quality.

- Achieved joint service cooperation and accomplishment of mission while supporting both Operation

Iraqi Freedom and Operation Enduring Freedom operations in 3 different geographical areas.

Charles Shock pg 2

- Determined and maintained personnel levels and resources to provide the best execution of work

schedules; oversaw 24-hour shift operations and provided oversight for all scheduled maintenance

tasks.

- Only one of five all-systems Red-X certified individuals in squadron. Able to verify tasks and sign off

aircraft forms that work was done according to technical data.

United States Air Force, Spangdahlem Airbase, Germany July 2003 – July 2007

Aircraft Standardization Superintendent: Managed 22 training personnel in the only multi-airframe, aircraft

armament load training section in Europe. Directed and controlled activities of employees and supervisors

engaged in the training of aircraft armament system procedures. Established work schedules, adjusted

workloads to accommodate manpower, materials and equipment. Analyzed training programs, inspected

aircraft, and evaluated inspectors for qualification and re-certification purposes.

Aircraft: F-16 & A-10

- Created and introduced both short-range and long-term scheduled training plans to maintain maximum

asset availability during training activities.

- Conducted classroom and hands-on training on 6,100 certification procedures each year for both new

and current personnel. Experienced in training individuals with diverse backgrounds.

- Developed policies, set standards and interpreted all technical data governing weapons loading

procedures.

- Coordinated all weapons related issues with group and squadron commanders, maintenance officers

and weapons section chiefs, acted as subject matter expert to alleviate any issues.

United States Air Force, Kunsan Airbase, Korea July 2002 – July 2003

Squadron Safety Manager: Managed the squadron's ground safety program, which included the occupational

safety, industrial safety and environmental safety programs. Monitored inventory and storage of hazardous

materials, chemicals and explosives and maintained logs and reports using an automated system with paper

backup. Ensured full compliance with federal Hazardous Communication requirements for training and the

proper use of personal protective equipment by employees.

Aircraft: F-16C

- Administered the squadron security program by ensuring background checks were completed on time

to allow personnel access to limited areas.

- Communicated with other agencies on matters with safety and disseminated safety cross-tells and

related information to the proper personnel.

- Managed squadrons command center during exercises or contingencies using TMBCS to relay

information in a timely manner.

United States Air Force, Mountain Home Air Force Base, ID July 2000 – July 2002

Armament Flight line Expediter: Oversaw flight line operations for 50 armament system technicians to

support the annual flying program of 24 aircraft valued at $26 million. Directed scheduled and unscheduled

maintenance, ensured proper documentation of aircraft forms and computerized integrated core automated

maintenance system. Provided leadership, guidance, and career counseling for subordinates.

Aircraft: F-15E

- Led the section to an outstanding 96 percent scheduling effectiveness rate for maintenance on 768

pieces of weapons equipment.

- Supervised the implementation of Time Compliance Technical Order on F-15E pylon pivot hooks and

completed the inspection in 14 days - five days ahead of schedule.

United States Air Force, Royal Air Force Mildenhall, United Kingdom Jun 1994 – July 2000

Small Computers Office Manager / MH-53J Aerial Gunner: Managed the MH-53 helicopter small computer

section, supervising five technicians. Provided network administration for 100 workstations, 15 networked

printers, and 150 users; total inventory worth over $500 thousand. Supported software installation and

maintenance for standard configurations of servers and workstation platforms for group of 150 users. Expertly

served as first-level help desk support for user community.

Charles Shock pg 2

Aircraft MH-53J

- Ensured critical data was delivered by single-handedly rewiring the secret internet protocol network

for the squadron’s sensitive compartmented information facility to a higher security system. This

increased connections and connectivity and saved over $100,000 in renovation costs.

- Verified security policies and practices are implemented and continually up-to-date.

- Performed enlisted aircrew duties on the MH-53J helicopter as an Aerial Gunner; tactics involved low-

level navigation, clandestine infiltration/exfiltration, shipboard operations and night vision goggles.

OTHER INFORMATION

- Secret Security Clearance at date of retirement – 1 March 2012

- Advanced user of MS-DOS, Windows 7, XP, MSOffice 2007/2010, and Adobe Photoshop

- Proficient in the use of SAP, Barco, Minitab, and Porini software

- Proficient in the use of Integrated Maintenance Data System (IMDS), Theater Battle Management

Core Systems (TMBCS), and military SIPRNet system

- Proficient in the use of office machines including computers, printers, fax machines, and copy

machines

EDUCATION & TRAINING

Attending Six Sigma Green Belt training, estimated completion September 2013

Six Sigma Yellow Belt, Chattanooga State Community College, Chattanooga, TN, 2012

B.S., Professional Aeronautics, Embry-Riddle Aeronautical University, Daytona Beach, FL, 2011

A.A.S., Armament Systems Technology, Community College of the Air Force, Maxwell AFB, AL, 2006

USAF Senior Non-Commissioned Officer Academy, Air Combat Command Production Superintendent

Course, Ground Safety Management Course, Cross-Cultural Communication Course

AWARDS

Military history of 25 medals and service ribbons, including the Air Force Meritorious Service Medal, Air

Force Commendation Medal with Valor, Southwest Asia Service Medal, Kosovo Campaign Medal, Iraq

Campaign Medal, Global War on Terrorism Service Medal, and selected to Alpha Sigma Lambda Honor

Society

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