Customer Service Quality Assurance

Mark S. Lane

**** ********* ** ** *********, MI *9316

Email:********@*******.***

(419) – 234-7066

ENVIRIOMENTAL HEALTH & SAFETY MANAGEMENT

Mark S. Lane

**** ********* ** ** *********, MI 49316

Email:********@*******.***

(419) – 234-7066

PROJECT MANAGEMENT /REGULATORY COMPLAINCE /CONTRACT ADMINSTRATION / POLICY DEVELOPMENT

COMMITTED TO EXCELLENCE IN EVERY ASPECT

SUMMARY: Seasoned professional with broad multi-disciplinary knowledge of policies and

procedures relating to areas such as contract administration; manufacturing production; property

administration; environmental, safety; acquisition concepts; procurement; material

control/handling and transportation of hazardous commodities. Comfortable interacting with all

levels of the organization to include outside agencies. Able to negotiate/problem solve quickly,

accurately, and efficiently. Experienced in multitasking to achieve individual/team goals and able

to deployed resources to achieve financial/business objectives. Diverse background includes

internal/external customer service and supervision. Trustworthy: able to maintain security

clearance/with company confidentiality ethics.

EXPERIENCE: Lead Environmental Protection Specialist - Department of Defense - 1995 to

Present.

Continually assess activities, products and services to determine the effect on

environment/human involvement. Provide advice/guidance to Director/Staff/Program

Managers on matters related to production/schedule commitments/

environmental/occupational safety, health, with investigation of unsafe/unhealthful working

conditions/damage to property/facilities, to include managing corrective actions. Identify

significant impacts when establishing objectives and targets in programs such as

Environmental Management System ISO 14001 and Safety OHSAS 18001. Experience in

numerous Federal/State EPA inspections with favorable results. Interface with production,

maintenance, and all other support areas to eliminate repeat findings/educational

awareness/production schedules. Review accidents and near miss reports, make

recommendations to reduce or curtail recurring incidents. Strive to fully integrate relevant

environmental/safety requirements into standard work practices and procedures so

awareness and compliance are routine in conducting business. Strong background in

hazardous waste and compliance inspections. Conduct chemical inventory, material data

safety sheet record keeping system. Inventory management using bar code

system/databases with first in/out concept/principles. Ohio underground storage tank

operator A& B. Serve as instructor for the environmental safety and training program;

responsible for developing, planning, preparing and instructing entry, mid, and senior level

courses. Understand principles/implementation/goals of 5S, lean programs.

Specific contributions/driven results:

Lead mutli media regulatory EPA audits (30) with favorable results.

Reduce hazardous waste generation by 50 % in a reporting year.

Closed a Part B hazardous waste operation with minimum cost/impact to

production.

EXPERIENCE: Aircraft Maintenance Production Team Lead - Department of Air Force - 1973 to

1995

18 years experienced facility/operations managerial duties and maintaining tactical

aircraft. Perform as a supervisor, quality assurance, with maintenance supporting

background. Property/Inventory management with supply background.

Coordinating/planning/scheduling operational commitments. Gather factual mishap data,

2

Mark S. Lane

8560 Beechwood DR SE Caledonia, MI 49316

Email:********@*******.***

(419) – 234-7066

identifies cause, and recommend corrective action to prevent recurrence. Provided on the

job training/cross talk/lead group discussion. Establish/maintain files; organize work/set

deadlines for projects. Maintain/projects budgetary requirements.

Specific contributions/driven results:

Successful in distribution of work among positions/ military organizations resulting

in 5% cost savings and 33 % efficiently throughout the organization.

Developed procedures designed to prevent waste, loss, unauthorized use, or

misappropriation of assets.

EDUCATION: Columbia Southern University - Environmental Management

Defense Acquisition University- Level II Certified - Manufacturing & Production & Quality

Assurance

REFERENCES: Upon request

Contact this candidate