Software Active Directory
Resume:
George Roberts
Laurel, MD **708
ab9gev@r.postjobfree.com
Cell: 301- 452-0404
Home: 301-***-****
Summary:
> LAN Networking: Install and manage routers, switches and UPS.
> Server Configuration: TCP/IP, DHCP and DNS.
> Deployment: Deployment of Servers, Routers and Switches.
> Router Configuration: OSPF, BGP, RIP configuration.
> Active Directory: AD installation and maintenance.
> Remote Desktop Tools: Marimba, VNC, Microsoft Remote Desktop.
> Network Troubleshooting: Diagnose and fixed network loop with
Wireshark.
> Custom Image: Create customize images with Norton Ghost utility.
> Wireless Network: Setup, configured and manage wireless network.
> Install and manage network printers
> Firewall: Install and configure Zone Alarm, Sonic, MacAfee,
Symantec, and Microsoft Forefront.
> Virtual Software: Mac Virtual Box, Microsoft Virtual Server and
Virtual Desktop.
> Firewall: Worked with Cisco and Sonic firewall
Professional Experience:
Prince Georges County Public Schools: October 2007 to the Present.
Hardware troubleshooting: Troubleshoot network, routers, laptops and
desktop hardware and software issues.
. Software installation: Install and configure Microsoft and other
Educational software
. Server Maintenance: Maintain Image, Print and file servers for school
site.
. Ticket Creation: Create, update and closed tickets using Filemaker Pro.
. Remote Assistance: Resolved issues with VNC
. Printer Installation: Installed and configure and manage network
printers.
. Active Directory: Manage user's account Active Directory.
. Geneva Logic: Monitored students' activities with Geneva Logic utilities.
(Vision, Surf-Lock, and App-Control).
. Switch Management: Manage six network closets total of 30 switches.
. Image Creation: Create and upload images using Microsoft Sysprep tool and
Norton Ghost Enterprise edition software.
Computer Desktop Support: Elite/ Unisys/ AARP May 2007 to October 2007
. Remote Software Installation: Use of BMC Marimba and Remote Desktop
to install software to user's computers.
. Troubleshoot user's issues: Remotely connect to users computers using
Windows Remote Desktop and Remote Assistance.
. Manage ticket Queue: Use Peregrine to update and close tickets.
. Software Testing: work with team members to create and test msi
packages.
NOC Tech: Ciber/ World Bank April 2006 to May 2007
. NOC Support : Support the World Bank's network operating center
including WAN issues such as videoconferencing, ISDN and TCP/IP
connections. Setup and monitor Videoconferencing using polycom units
. Maintain Video Conferencing Connections: Build and terminate video
conferences between the bank's headquarters and the country offices.
. Network Monitoring: Monitor network activity through HP Openview.
Desk Side Support Technician: Unisys/ Fannie Mae Sep 2005- April 2006
. Computer Imaging: Installed XP on Desktops and laptops
. Computer Hardware and Repair: Troubleshoot hardware and software
issues.
. Computer and User configuration: Configure computers and user
settings.
. End User support: Assisted users in backing up and restoring their
data
. VPN Installation: Install and test VPN client for users.
. Remote Assistance: Connect to end users using SMS software tool to
install software and troubleshoot user's problems.
. Ticket Management: Update and manage tickets through Remedy.
. Laptop Encryption: Installed pointsec encryption software on user's
laptops to protect user's data in case laptop is lost or stolen.
EDUCATION AND TRAINING:
BA, Theology, Andrews University, Berrien Springs, MI
AAS, Mathematics, Truman College, Chicago, IL
CERTIFICATIONS:
CCNP: (Cisco Certified Network Professional)
CCNA: (Cisco Certification Networking Associate)
MCSA: (Microsoft Certified System Administrator)
Security +: Comptia Security Certification)
A+: certification (Computer Repair Certification)
DCSE: (Dell Certified System Expert)
Xerox: (Models Phaser 7300, 2135, 8400, 8500, 8550)
Safari Montage: (Training)
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