Manager Engineering

Ashley N. Miller

*** *** *** *, *** #***

Grand Forks, ND 58203

Phone: 701-***-**** E mail: *********@*****.***

EDUCATION

University of North Dakota, Grand Forks, ND

Master of Business Administration, May 2013

University of North Dakota, Grand Forks, ND

Bachelor of Business Administration: Business Management, May 2008, Cum Laude

EXPERIENCE

UND College of Engineering & Mines

Sept. 2012 Present

Outreach & Student Experience Coordinator

• Responsible for the recruitment and retention of students into the UND College of Engineering &

Mines.

• Coordinate the planning, executing, and evaluating of the Engineering Outreach program.

• Identify new opportunities within the CEM Outreach program and generate viable solutions.

• Design and execute events, activities, and marketing campaigns intended to promote Engineering

and the STEM fields to K 12 schools, community colleges, and the general public.

• Work within a predetermined budget to accomplish specific tasks and goals within set deadlines.

• Seek out and partner with a number of external stakeholders to work together on projects and

events.

• Communicate with prospective students & families interested in UND’s Engineering School via

individual meetings, large group presentations, email campaigns, phone calls, and direct mailings.

UND Office of Enrollment Services July

2008 Sept. 2012

Data Coordinator

• Responsible for the recruitment of undergraduate students to UND.

• Designed marketing and communication plans to connect with prospective students via direct mail,

email, social media, websites, phone, and individual and group presentations.

• Managed the office’s social media accounts & served as a social media advisor to other

departments.

• Controlled & maintained the customer relationship management (CRM) system used to track

student information, lead employee CRM training sessions, and managed imports and exports of

data.

• Wrote, queue, and analyzed results of recruitment email campaigns within the CRM system.

• Studied complex quantitative data, analyzed trends, identified, and communicated insights to

improve organizational decision making and increase overall enrollment.

• Prepared reports using CRM data & distributed across numerous departments throughout campus.

• Served as the main point of contact for prospective student data requests. Prepared ad hoc reports

as requested.

• Organized and executed large scale recruitment and outreach events with upwards of 1,000 guests.

Ashley N. Miller

615 1st Ave N, Apt #412

Grand Forks, ND 58203

Phone: 701-***-**** E mail: *********@*****.***

• Recruited, hired, trained, and supervised student employees.

UND Wellness Center Dec.

2006 July 2008

Facility Manager & Team Leader

• Ensured that all components of the facility were working properly and carried out Emergency Care

procedures.

• Enforced Wellness Center policies and ensured proper guest service procedures were being used.

• Became proficient with the CRM system (EZ Facility) used to track membership details.

• Managed & resolved customer feedback, complaints, & conflicts. Communicated issues with

management.

UND Big Event Dec.

2005 May 2008

Director

• Oversaw the entire planning of The Big Event and supervised The Big Event planning committee.

• Coordinated with the community and UND students, faculty, and staff to create a one day

community service project.

• Use marketing techniques to promote the Big Event campaign to the Grand Forks community and

UND.

• Maintained a balanced budget by keeping track of all donations and expenditures.

• Raised over $10,000 and recruited over 800 volunteers to complete service projects throughout the

community.

Contact this candidate