Manager Customer Service

Beau S. Siddens

*** *. **** **. ~ Georgetown, IL ~ 217-***-**** ~

********@*******.***

Summary of Qualifications

Enthusiastic team player with management and manufacturing experience. Self

motivated, honest, loyal and dedicated. Demonstrates ability to train and

motivate team members to understand, as well as, incorporate lean

manufacturing principals. Organized and professional while being flexible

in management/operational duties.

Core Competencies

Lean Manufacturing (Toyota Production System, Six Sigma Certified)

Operations Management

Standardized Work Training and Development

Quality Standards Training and Development

Microsoft Office Proficient (Presentation Development and Execution)

Customer Service and Relations

Root Cause Analysis

Union Environments and Contracts

Cost Reduction using Six Sigma

Professional Experience

Flex/N/Gate Sept. 2011 - March 2013

Metal Fabrication and Assembly of OEM Truck Bumpers

(Guardian West, Urbana IL)

Assembly Manager (Sept. 2011 - March 2013)

Responsible for scheduling daily assignments for 100 Production Associates

and 4 Salaried Supervisors.

Meeting Customer requirements within Tact Rate.

Performing RCA for any issues in the Department that resulted in financial

loss (i.e. Customer Complaints, Overtime, Lost time incidents).

Identifying and leading Continuous Improvement Projects

Sustaining and Improving upon Company goals and expectations

Ball Corporation Jan. 2008 - Sept. 2011

Food and Household/Aerosol Cans (Danville IL)

Production Manager (May 2011 - Sept.2011)

Responsible for scheduling daily assignments for 65 Production Associates

and 2 Salaried Supervisors.

Oversee Plant Operations including Quality, Shipping, Maintenance Plans and

Production Scheduling.

Training salaried and hourly staff to be Six Sigma Yellow Belts

Quality Manager (Jul. 2009 - May 2011)

Ensure strict Food /Aerosol Quality Standards were met or exceeded.

Maintaining relationships with customers by maintaining a visit schedule,

answering any complaints in a prompt manner, closing out complaints with

RCA and presenting findings/fixes via PowerPoint presentation.

Six Sigma Yellow Belt Trainer.

Planned and executed all training as well as maintained project completion.

Issued Certification.

Continuous Improvement Manager (Jan. 2008 - Jul. 2009)

Carry out all Corporate initiated programs and projects

Implemented Zero Landfill

Tracked plant KPI's

Developed Teams and coordinated all Improvement projects.

Worked closely with suppliers to reduce incoming waste (materials, motion,

rework)

Taught Lean Manufacturing to all associates.

Flex/N/Gate Jun. 1998 - Dec. 2007

Plastic Injection Molding of OEM Automotive Components (Danville IL)

Quality Engineer (Sept. 2005 - Jan. 2008)

Ensure Quality System was established and being carried out.

Directed 3 Quality Technicians across all shifts.

Established /Maintained Customer Relationships

Initiating and completing Continuous Improvement Projects

Metal Fabrication and Assembly of OEM Truck Bumpers

(Master Guard, Veedersburg IN)

Toyota Production System Coordinator (Oct. 2002 - Sept. 2005)

Teaching and mentoring the Toyota Production System

Established and tracked plant KPI's

Initiate and lead improvement projects

Asst. TPS Coordinator (Mar. 2002 - Oct. - 2002)

Established and tracked plant KPI's

Resident Quality Engineer (Aug. 2000 - Mar. 2002)

Resided in Princeton IN at TMMI (Toyota Tundra/Sequoia Plant)

Production Associate (June 1998- Aug. 2000)

Specialized Training

Six Sigma Green Belt

Certified Yellow Belt Trainer

Certified TPS Trainer

Certified Millwright

Statistical Process Capability

Belbin Working in Team Environments

DiSC Personality Assessment

Advanced and Fundamentals of Leadership

Microsoft Office

Intermediate Information Systems integration

Sound Equipment Installation and Wiring

~Salary history and references available upon request.

Contact this candidate