Customer Service Administrative Assistant

Miesha Sanders

*** ******** **** ****** #*** • Sacramento, CA 95831

cell 916-***-****

email: *************@*****.***

Information Systems

Experienced and skilled in effective verbal and written communication; combined excellent organizational skills with

hands-on technical knowledge and strong work ethic. The ability to excel in a fast-paced, agile environment where

critical thinking and strong problem solving skills are required for success.

Self -starter with the ability to work under pressure and handle several jobs at one time. Maintain professionalism at all

times, adapts easily, attentive to details and able to accept responsibilities under any circumstances. Capable to work

independently and part of a team.

& CREDENTIALS

EDUCATION

2012 Walden University \ Master Information System Management (in progress) Sacramento, CA

2012 University of Phoenix \ Bachelor of Science - Business Information Systems Sacramento, CA

2010 Sacramento City College \ PC Support Certificate Sacramento, CA

TECHNICAL EXPERIENCE / KNOWLEDGE

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Perform research and analysis Assist and support users with applications

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Problem analysis and resolution Analyze data for efficient reporting

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Information Technology methods and concepts Adapts to changes in technology

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PC diagnostics LAN/WAN Technologies

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Ethernet cabling HTML / Java

o Installations / Configurations

Software Applications: MS Office 2007 & 2010 (Word, Excel, PowerPoint, Publisher, Visio, Access, Outlook) Picture

Manager and Imaging, Adobe Photoshop, Quick Books, Lotus Notes, Instant Messaging, Oracle, AMS Advantage,

PeopleSoft

Operating Systems: MS Widows XP, Vista, 98, 2003, Windows 7, Windows 8, Android

PROFESSIONAL EXPERIENCE

2012 – Current CalPers (Public Employees Retirement System) Sacramento, CA

System Support/ Seasonal

In the System Support unit I am responsible for clearing the System’s Support AIL Data entries and inquiries in

our Access database. Provide Tier 1 support to end users within my division. Authorize and establish employees

request in User Access Request System. Provide employees access to applications, directories, mailboxes,

distributions lists, security groups, and active directories. Perform change requests. (PC, printers, desktop tools,

hardware /software). Respond to all service requests for the division. Provide trouble shooting and technical

support via phone, email, and in person. Advise internal customers regarding products and its usage. Maintain

effective communication and provide excellent customer service consistently.

2012 – 2012 Department of Transportation Sacramento, CA

Student Assistant / Accounting Department

Assist in establishing and maintaining records detailing various cost aspects of the highway construction

program. Prepare final vouchers for reimbursement of projects. Establish and maintain statistical inventory

information for state and local projects. Review and analyze all costs associated with state/federal projects.

Prepare worksheets. Receive, sort, distribute, and archive completed projects. Create spreadsheet to track

projects. Communicate daily with office staff using Lotus Notes. Communicate with districts via email to obtain

information on completed projects. Order and pick up claim schedules as needed. Maintained and tracked

incoming and outgoing documents submitted for additional funds. Created and updated policy memos for the

department. Clear contract deductions in database. File and retrieve project folders. Organize and maintain file

room. Utilize multifunction copier to make copies, collate packets, and scan documents.

2010 – 2011 Destiny Church Sacramento, CA

Administrator/ Desktop Publishing

Assisted office in troubleshooting computer problems. Designed layouts and utilized social networking websites

for promotional purposes. Performed analytical and administrative activities. Conducted team meetings and

coordinated activities. I gathered information from various sources and reviewed, edited, and finalized documents

to reconcile with documented data. Reported feedback to upper management and communicated effectively with

all staff and vendors. Coordinated, edited responses, and created reports and memos. Successful in event

coordination and preparation. Provide assistance to critical processes and resolve issues to find the best

solutions. Work independently on projects with tight deadlines. Check accuracy, clarity, and progress on projects.

I was proactive in communicating and collaborating with external and internal customers. Researched different

business procedures and used critical thinking skills to find methods and alternatives. Monitored expenditures and

made projections assuring funds were available.

2007-2009 Child Development Inc. Sacramento, CA

Tech Support Assistant

Assisted in supporting 45 to 50 schools within the region. Traveled throughout Sacramento, Elk Grove, Tracy, and

Modesto to provide technical services. Troubleshoot technical problems and documented software failures.

Performed computer diagnostics. Trained administrative staff in Microsoft applications. Provided technical advice

and assistance to users regarding data communication equipment. Used customer service skills within the business

setting. Assisted teachers with PC and desktop application issues. Troubleshoot problems via telephone.

Identified problems to improve processes. Worked on multiple projects at different locations. Worked on projects

simultaneously in the office. Communicated and interacted with a variety of people. Maintained working

relationships and related to individuals that were at all levels of the organization. Collaborated and worked

cooperatively with people to find solutions to problems. Analyze and evaluate situations and adapt to changes in

work assignments and/or priorities.

2002-2007 Child Development Inc. Sacramento, CA

Administrative Assistant

Trained co-workers on Microsoft applications. Maintained all office files and paperwork. Answered and directed

incoming/outgoing phone calls. Office supply ordering. Data entry. US mail distribution / UPS shipments.

Maintained inventory/stocked forms for the office. Created Access database tracking system and PowerPoint

presentations. Made travel and meeting arrangement and coordination. Maintained electronic calendars

scheduling/communications .Prepared correspondences. Communicated constantly with office staff and vendors

through writing, verbal and email. Ran high volume copy and fax machines. Filed and charted. Created and kept

updated excel spreadsheets. Research and resolved customers questions.

References available upon request

Contact this candidate