Customer Service Sales

M ATT HEW YANCY

**** ******* *** **** *, Carlsbad, CA 920**-***-***-

**** ab9g5b@r.postjobfree.com

CAREER SUMMARY

Unique learning and development

expert with over 12 years of experience.

P roven success in: technical t raining,

coaching, presentations,

t roubleshooting, and business

development. Provides employers with a

r are combination of technical aptitude

and world class emotional intelligence.

key strengths

Tenured in classroom, one-on-one, Independent and also a great team

g roups p layer

World class interpersonal and Proven results in coaching and

communication skills developing

Strong presentation skills Highly coachable and motivated

Champion of L &D strategies and Strong attention-to-detail

p rocesses Excellent time-management

Strong organizational skills H igh level of EQ; relationship

management

technology experience

M icrosoft Office (i.e. Word, Excel, ServicePoint

PowerPoint, OneNote, Outlook, Constellation

I nfopath) VitalSource

Windows2000, XP,7, and 8 Hardware & Software Networking

BlackBoard Hardware & Software

eCollege T roubleshooting

Talisma CRM (Database software) ShoreTel Phone Systems

Avaya (Phone software) Social Media (i.e. FaceBook,

REAP (Database software) Youtube, etc)

Social Networking (i.e. QUAD,

L inkedIn)

professional Experience

2009- Lead Admissions Counselor, Ashford University

Present

Design and present t rainings for divisional groups; largest being 200 people.

Work with senior leadership on learning development strategy based on feedback

Track training outcome and measure success rates by reviewing production data

Conduct one-on-one meetings with individual team members; discuss coaching

opportunities, goal setting, and personal planning

Champion for new L &D strategies based on evolving industry

Proven track record for personal quarterly production and retention rates

2007- Wireless Sales Expert, Wireless Advocates

2009

Design and implement sales training for new hire employees

Conduct hands-on product training for current and prospective customers

Consistently maintain high level of production and retention of sales and services

Provide world class customer service to face-to-face and over the phone clients

2002- Technologist & Sales Lead, COMPUSA

2007

Conduct one-on-one and group trainings for customers on products and services

sold in store

Troubleshoot software issues for customers

Maintain high level of product and service sales

Education

2013 Bachelor of Arts in Public Relations & Marketing, Ashford University

(Clinton, IA)

- Dean’s l ist for 2011, 2012, and 2013

2011 Associate of Arts in Business, Ashford University (Clinton, IA)

- Magna Cum Laude Honors

2004 High School Diploma, L a Costa Canyon High School (Carlsbad, CA)

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