Customer Service Sales
Resume:
Samuel L. Smith Jr., MBA
Charlotte, NC 28269
ab9g53@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
. Relocated to Charlotte, NC due to Michigan economy.
. High performer with over 6 years experience working with a
culturally diverse population and delivers results.
. Accomplishments include organizational leadership, program
management, project execution, strategic planning, business
development and research and development within education,
corporation and non-profit establishments.
. Exceptional sales and marketing ability and customer service driven
that creates value and company success.
. Demonstrate analytical and interpersonal skills, team player and
independently worker with the ability to multi task.
. Creative, passionate and dynamic professional with a broad-based
transferrable skill set in sales, marketing, and management. Earned
a reputation as a high-energy leader willing to take on challenges
others passed by.
. Thrives in fast-paced environment with the unique ability to focus
on the big picture without losing sight of the details while
maintaining focus on achieving bottom-line results.
. Decisive team leader with exceptional ability for developing and
leveraging comprehensive strategies that support brand objectives,
sales goals and meeting performance metrics.
. Successful in executing communication activities ranging from
customer presentations, internet-based messaging, case studies,
print advertising, tradeshows, webinars, and promotions.
EDUCATION
University of Phoenix, Southfield Campus, Southfield, MI January 2013
Master of Business Administration, 3.4 GPA
Baker College of Allen Park, Allen Park, MI June 2010
Bachelor of Business Administration major in Marketing, minor Graphic
Communication
PROFESSIONAL EXPERIENCE
Assistant Director of Career Services, Sanford Brown College, Dearborn, MI
April 2012 - June 2013 (Teach-Out School)
. Assisted in managing a team of career service advisors to meet the
employment needs of graduates in the field of allied health.
. Built professional relationships with healthcare organizations to
generate employment opportunities for graduates.
. Ensured compliance with all policies, procedures, regulations and
requirements according to CEC placement guidelines and ACICS
standards.
. Fostered teamwork at the campus and corporate level by serving as a
liaison to the Registrar's office, Financial Aid, and Admissions
departments.
. Partnered with academics to develop and implement a series of
lectures and workshops on job preparation skills to assist students
in securing externships and graduates employment in their field of
study.
. Maintained the student database with all pertinent information and
communications that are related to career services.
Operations Manager, Mission of Peace National Corporation, Detroit, MI June
2010 - April 2012
. Managed and Counseled Loss Mitigation included assisting clients
and evaluates their financial status while working with lenders to
establish forbearance agreements. Conducted and coordinated home
buyer and homeowner education workshops for clients. Implemented
creative ideas for helping to improve Mission of Peace programs and
services.
. Assisted clients in developing an action plan for clearing up past
credit issues and maintained current credit. Met the goals and
program reporting guidelines for all housing programs including but
not limited to HUD grant, NFMC grant, and Department of Justice
program.
. Managed counselors to ensure all files are documented and billed
accordingly to policy and procedures. Initiated marketing
strategies necessary to advertise programs and services of Mission
of Peace. Collaborated with administrative assistant to ensure the
NFMC billing is done properly and submitted by the close of
business each day. Submitted written summary report after any event
and meeting attended on behalf of Mission of Peace. Included with
the report were any contacts or potential partners from that event
and/or meeting.
Marketing Manager/Senior Graphic Designer, Bullz-iMarketing and Graphic
Design, Southfield, MI February 2006 - June 2010
. Designed and developed marketing programs, collateral materials,
publications, direct mail campaigns, logos and corporate image and
branding. Successful in directing and implementing a broad range of
revenue-generating design projects from conception to launch.
Designed projects to ensure superior creative services that were on
time and within budget.
. Overseen the planning, directing and execution of all marketing
campaigns for clients while ensuring and maintaining the highest
level of customer service, daily contact and tenacious follow-up.
Influential in expanding client base and raising client retention
levels in a highly competitive market.
. Exceeded sales objectives and increased revenue in my territory by
150%. Extensive experience in marketing, copy writing and assisting
with the development and presentation of all print ads. Completed
projects by coordinating with outside agencies, art services,
printers, etc. Maintained technical knowledge by attending design
workshops; reviewing professional publications; participating in
professional societies.
. Successfully played a major role in expanding, market share and
increased sales via effective marketing programs and strategic
planning.
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