Customer Service Management

FRANK J. PARENT

**** ********* ******* *******, ** 23836

Phone 804-***-**** Mobile 804-***-****

********@*******.***

EXECUTIVE SUMMARY

Chief Financial Officer / Chief Operating Officer with a career record of success in developing long term strategies and

tactics that result in consistent gains in revenue, profit and competitive advantage in medical and consumer manufacturing.

Fluent in German, with strong motivation to expand into international markets. Innate business acumen coupled with

exceptional ability to read and interpret highly complex financial data and make recommendations to executive leadership on

course of action that consistently meets targets. Demonstrated experience in managing domestic and international

partnerships, financial analyses, systems administration and oversight. Focused, innovative thinker and creative problem

solver with a highly competitive nature and drive. Evaluates market opportunities and devises action plans to achieve

results. Innate ability to understand and fluently discuss manufacturing processes and technology behind complex products

at all levels of business.

AREAS OF EXPERTISE

Business Development Planning and Forecasting Competitive Analysis

Strategic Planning Multimillion Dollar Negotiations Regulatory Compliance

Manufacturing Operations Mergers/Acquisitions Executive Leadership

Financial Analysis Lean/Value Stream Mapping Balance Sheet Management

Global Supply Chain Management Distribution Management IT Management

CAREER PROGRESSION

HUDSON INDUSTRIES, INC. Richmond, VA A Medical and Consumer products manufacturer/distributor.

1988 – Present

CHIEF FINANCIAL OFFICER / CHIEF OPERATING OFFICER 1994

Present

Oversee all aspects of financial management, planning, budgetary planning and consumer products management, and

manufacturing company wide. Collaborate with senior executive team in planning and executing on company expansion

plans.

Ensure that all governmental interactions and oversight with Departments of Economic Development in California, Ireland,

and Virginia are managed effectively. Manage lean manufacturing as it applies to accounting and finance. Led an

international team involved in fast paced, technical industries. Ensure success and openness in all interaction and

management of financial service providers including banks, insurance companies and employee benefits relationships are

among others. Currently involved with all 510K filings for new products with the FDA and Medicare coding of products with

the DMERC.

Assisted with Hudson multi plant expansion and coordination of multi company operations and facilities financials for

Hudson Industries, West Coast, Inc. in San Diego California: (H.I., Teo) in Galway Ireland: and our consumer products

division in Crewe, Virginia.

Accomplishments:

Developed and implemented integrated fulfillment/distribution program with large customers including JC Penney’s,

Overstock.com, Kohl’s, Medline, and Owens & Minor, contributing to overall sales growth, and $500K additional

customer fees.

Started and manage Horizon Medical, a distribution company for Hudson Medical division, generating approx 6 million

in annual revenue.

Reduced overall corporate head count by 10% through the use of automation.

During this time Hudson Industries, Inc. acquired and integrated the following companies: Gold Medal, Inc. a

polystyrene products manufacturer and Position Dynamics a power seating manufacturer.

FRANK J. PARENT Page

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Lead and manage Purchasing Departments, Customer Service, IT and overall Plant Operations, as well as all normal

accounting functions.

CONTROLLER, Hudson Industries, Inc, cont., 1992

1994

Accomplishments:

Spearheaded global sourcing initiative reducing overall manufacturing costs, as well as increased product line.

Participated in numerous buying trips to Asia and Europe.

Oversaw the system conversions from non integrated computer systems to fully integrated MRP system, CMS. (SAP

clone solution)

Responsibilities:

Led and managed all aspects relating to: GL, Cash and Asset Management, Bank Relationship, and Corporate Federal

and State tax filing responsibilities.

Successfully served as a key member of the acquisitions team. During this period Hudson Industries acquired the

following companys: Hydro Float Product Line from Jobst, a Beirsdorf Company and Conway Industries an injection

molding company.

ASSISTANT CONTROLLER

1988 1992

Responsibilities:

Daily oversight of all accounting functions including but not limited to AR, AP, Costing, Payroll and IT.

Facilitated the company wide integration into an automated MRP and EDI system.

KLOCKNER CONTRACT PACKAGING, INC., Richmond, VA 1987 – 1988

A German pharmaceutical packaging company, division of the Kloeckner Packaging Group.

ASSISTANT CONTROLLER

Primary responsibilities included Accounts Payable, Receivables and Payroll.

Worked closely with sales team in providing custom quotes for new product roll outs.

Successfully managed all aspects of consolidation reporting to the corporate headquarters based in Ranstadt, Germany.

EDUCATION

Masters in Business Administration

Virginia Commonwealth University, Richmond, VA

Bachelors of Science Degree: Finance Minor in German

Virginia Commonwealth University, Richmond, VA

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