Manager Management

BEN HUR LUCILA

** ******** *****, ******** ****, Ontario L4C8J5 H. 905-***-**** B. 416-***-**** E-mail: ****@******.***

**** ****** ****** ***** #**, London, Ontario N5V0A7 H. 519-***-**** B. 416-***-**** *******@*****.***

More than 10 years of experience in troubleshooting, configuring, and securing servers and clients. Maintenance

and support for I.T. and online related issues. Team based management style with interpersonal and

communication skills to deliver large simultaneous, mission critical projects on time and within budget.

TECHNICAL SKILLS

• Network and communication hardware including F5 BIG-IP controllers; Radware WSD Pro; Cisco,SMC,

Nortel,Belkin,3Com,Avaya,Advocent,& Aruba switches, access points, and routers; MAC and Novell

Systems; Dell,SUN,IBM,HP& generic brand servers; printers; & numerous backup technologies.

• Troubleshooting and configuring FTP, TCP/IP, DNS, SMTP, wireless(WEP\WPA)& IP Routing.

• Tools including Terminal Services:Secure CRT,PCAnywhere,VNC,Logmein,Remote Desktop, Allaire

HomeSite,Putty,Dameware;helpdesk software:Mousetracks,HEAT,Cerberus,Kayako,Incident Monitor/IBM

Impact,Remedy,HP Service Manager; monitoring software: including Big Brother,Performance Monitor,HP

Openview,Nagios,OPManager,IP Monitor,Level,Platform,WhatsUpGold,LAN Sweeper& IPSentry.

• WEB services including IIS, HTML, ASP, VBScript and JavaScript and Internet/Intranet browsing

technologies.

• Installation, full support and configuration of Applications: PCAS, MS Office, Lotus, Corel Suites, Adobe,

Dreamweaver, Final Draft Pro, Jaguar, Great Plains, and various Tier images, such as EA Audit, PComm,

Forte, PeopleSoft, Oracle Financials, etc.; Advertising software, DoubleClick DART system and Ad

Knowledge Clickwise

• Experience in traffic reporting tools: Webtrends Enterprise Edition, Urchin, and Livestats.

• Programming and markup languages: HTML, CFML, XML, VBSCRIPT, Perl, and JAVASCRIPT.

• Project Management experience balancing deliverables using tools by Microsoft and DotProject.

PROFESSIONAL EXPERIENCE

MOTOROLA CANADA

Markham, ON.

April 2009 – Present

Technical Analyst ($30.00/hr 2yr contract)

Canada's leading providers of advanced information technology, products, services and business consulting

expertise.

• Service desk assignments for large enterprises such as Toronto Dominion, Morgan Stanley, Irving Oil and

British Petroleum during Graveyard hours.

• Remote support for IBM applications to operate retail, gas depots, and corporate offices.

• Deskside assistance for Active Directory and LDAP environments operating alternate Exchange and Domino

tasks.

• Currently undergoing IBM training and certification for Server 2008, DB2, SAP, and Websphere.

• Membership with the Server Management Group during Business Hours for Global Credit and Collection

Inc.

• VOIP administration utilizing Avaya hardware.

• Entire Call Centre support within HP Blade farms and complex SQL applications ran inside HP SAN

components for high traffic and demanding collectors, users, and executives.

• Virtual administration for UAT environments all collocated locally using Vsphere and DPM 2007 within a

Juniper and Cisco controlled LAN.

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ONX ENTERPRISE SOLUTIONS INC. /MOMENTUM ADVANCED SOLUTIONS INC.

Thornhill, ON.

June 2006 – May 2009

(Currently still contracting for them undergoing projects for prospective clients)

Technical Analyst/ Systems Consultant (60K – Lead for Broadspire

acquisition/migration)

OnX Enterprise Solutions Ltd. is a leading IT Solutions Provider with an exceptional track record of delivering results

to its clients.

Momentum is a leading-edge Internet outsourcing company with the scope, capabilities and expertise to provide a

single point of accountability in the design, development and management of mission critical web-based properties on

behalf of a wide range of clients.

• Worked with clients to design, deploy and manage high performance environments to house their internet

infrastructure, from designing a security infrastructure, developing a disaster recovery plan, site maintenance or

providing proactive website, application or database monitoring and support

• 3rd level escalation for franchisees requiring assistance with downtime, application needs, accessibility, and

marketing strategies for international and local internet/intranet sites applicable, overcoming varieties of

personality/language barriers. This includes over 300 Enterprise users internally. Over 1000 externally.

• Researched search engines for the removal of robots, snippets, spy bots, etc. of many clients’ sites.

• Secured and maintained the traffic statistics for various Internet and Intranet websites.

(58K – Ultrahosting.com development after hours)

• Wrote scripts to maintain servers: monitored servers, deleted files, converted logs to different formats.

• Setup live chats and web casts.

• Responsible for publishing tools used to update and promote websites.

• Upgraded and standardized a mix-environment system (workgroup based) to a Windows Active Directory

domain typology including hardware and software updates.

• Provided progress/status reports to senior management.

• Identified customer’s technical issues and provided step-by-step instructions while simultaneously

documenting the resolution.

(52K – Internal Support backup)

• Windows/Linux/VMWare Administration for internal network at remote sites collocated around various Data

Centres including Q9, Fusepoint, MCI, and Peer 1.

• Created AD containers, groups, organizational units, and oversaw domain and enterprise levels of systems.

• Upheld network administration tasks including intrusion detection, domain renaming, disaster recovery

plans, virtualization, and patch management.

• Recovered a total network failure of live production on numerous occasions.

(50K – OS Builds/DC Deployment)

FORT NOCS NETWORKS

Toronto, ON.

April 2004 – April 2007

Systems Administrator (45K Onsite Support 3 days weekly)

Fort Nocs Networks provides an outsourced alternative to Internet application management, which enables

enterprises to focus on future technology initiatives while lowering the support and management costs of existing

systems.

• Administered and maintained server farm including recovery and backups of clustered and stand-alone

servers: Windows NT, 2000, 2003; SQL db; CITRIX Metaframe, Novell Netware 4-6, Flash Media, Solaris, Apache,

Blackberry Enterprise 4, MySQL, XNET, BPCS, MMA, ProComm, Tivoli, Tonetalker, Cisco VPN\SSL, and gigabit

clustered servers using VERITAS NetBackup, HP, EMC Retrospect, and CommVault Qinetix network software,

utilizing DLT/LTO/DAT tapes.

• Maintained system documentation and changes.

• Anticipated high user traffic periods and was proactive in configuring and optimizing the servers.

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• Organized, broke down and prioritized upgrades, recoveries, and configuration of servers.

• Secured and maintained the traffic statistics

(40K – Junior Sys Admin)

• First level support for responsive, timely, and immediate escalations under strict policies and procedures

always adhered/enforced providing internal service desk responsibilities for daily production with warehouse and

dispatch operations. This includes over 500 Enterprise users internally and externally.

• Created designed and maintained web pages to display statistics of various websites; wrote it using ASP and

VB script.

• LDAP/SIP directory and gateway integration for managed clients.

• Desktop Support and full managed services for the renowned, Cookie Jar Entertainment.

• Managed the migration of new hosting acquisitions.

GE CAPITAL I.T. SOLUTIONS/POWER SYSTEMS OIL AND GAS

Toronto/ Markham, ON

April 2000 – April 2004

Support/Project Coordinator (40K – Pipeline Pigging)

General Electric I.T. Solutions is a division of GE Capital, providing integrated workflow solutions,

with smooth implementation and integration, and customized training plans. GE Energy provides an

expanding portfolio of innovative products, services and integrated solutions from assisting with the

mining of natural resources to the distribution of energy to the consumer.

• Configured and secured NT file systems and core system components such as DNS, Active Directory, IIS

and Exchange 5.5/2000.

• Administered maintained SQL 6.5, 7, and 2000 – 2008 servers

• Researched hardware, software and configuration of servers. Tested and monitored servers before and after

going into production.

• Organized, broke down and prioritized upgrades, recoveries, and configuration of servers.

• Migrated from OS/2 to NT 4.0 to Windows 2000 to XP servers/clients.

• Upgraded clustered and non-clustered SQL 6.5 to 7.0 and 7.0 to SQL 2000 databases.

• Secured and maintained the traffic statistics for various Internet and Intranet websites using WebTrends

Analysis Suite v3.5 and v7.1.

• Wrote scripts to maintain, database and statistics servers: monitored servers, deleted files, converted logs to

different formats.

• Configured, installed and maintained Windows Media Encoders 7.1 and Windows Media Servers

• Post deployment support enforced.

• Data analysis for pipelines globally implementing PCAS software for inspection.

• Delegated small to large teams of Engineers; QA and Data Analysts to provide pipeline pigging for Oil and

Gas conglomerates resulting with efficient deadlines met.

• Managed daily operations including action plans and work priorities to ensure customer inquires were

handled effectively while meeting cost, schedule and quality goals.

• Created various network test environments to simulate client’s network typology.

• Performed QA testing and reported bugs to developers to assist in the deployment.

Achievements

• Acquired managerial positions in Accounts Receivable for Viacom and in the Gaming industry.

• Obtained Six Sigma: Green Belt Certification, Ontario Superhost, Train the Trainer, Conflict Resolution,

Good to Great, Smart Serve, Excelleron, and Gaming Protection Certifications.

• Required to train and support all company users with Cognos Impromptu Web Reports Server Administration.

• Maintained and exceeded proven quarterly predictions as a team for GE Energy.

• Deployed over 200 machines for WSIB with GE under contract with IBM Global Services.

• Solely supported 3 locations across the GTA for http://www.grocerygateway.com/

• Made crucial and extensive contributions to the grand openings of http://www.grocerygateway.com/’s main

distribution depot, Lucky Strike Bowling Lanes, Casino Windsor (1st Casino in Ontario), Casino Rama, and

Casino Niagara

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• Supported re-launches for http://www.grocerygateway.com/, and 24-hour support of a GE proprietary

software intranet site.

• Improved and upgraded support sites, providing crucial documentation as Six Sigma projects.

• Administered a new hosting infrastructure to ensure 100% system uptime including rotated backup tapes,

checking system logs, documenting issues, and providing resolutions for PII.

• Migrated, configured and launched http://www.bowlluckystrike.com/ and http://www.ultrahosting.com/

• Supported, installed and upgraded Cold Fusion 4.5 to 5.0 to MX Cold Fusion on web servers.

• Held a contract Business Analyst position to close a department for Microsoft.

• Upgraded Dell laptops under contract with Unisys.

• Made intriguing contributions to Six Sigma projects with Schneider/Olivieri foods for automation processing

which became a huge success.

• Third Level Assistance to high profile websites such as: http://www.coldwellbanker.ca/,

http://www.cooperators.ca/, http://www.infotriever.com/ and housing for Chum Servers.

• Supported and maintained: http://www.mymlf.com/portal/ and http://www.pingworx.com

• Operations processing and Helpdesk using IpassConnect software for users across Eastern – Western

Canada for Maple Leaf Foods Inc. and the Canada Bread Company Ltd.

• Technical Support for valuable Route Drivers and their remote handhelds, modems, and printers.

• SAS 70 accreditation, and HP SAN certification.

VOLUNTEER EXPERIENCE

TORONTO SCHOOL OF BUSINESS

Receptionist

• Data Entry

• Filing, Bookkeeping

Sue Ho Fitness Academy

Assistant Manager

• Boxing Instruction

• Database and Spreadsheet compilation and administration

EDUCATION AND PROFESSIONAL DEVELOPMENT

CDI COLLEGE OF BUSINESS AND TECHNOLOGY

LAN Administration/Programming Analyst

• Received a LAN Administration Diploma

• Individualized and self-paced training in Network Technologies

• Hands-on experience in the installation and configuration of a Client/Server network

• Planned and created programs in C, DbaseIII, Clipper, Assembler, and DOS

• CompTIA – A+ Certification

Toronto School of Business

Computer Business Applications Specialist

SENECA COLLEGE OF APPLIED ARTS & TECHNOLOGY

Law Enforcement

Interests and Activities

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• Inter-mural company events including basketball, volleyball, futebol, yoga, and

hockey.

• Outdoor Activities such as camping, snuba, snorkeling, rafting, surfing,

wake/snowboarding, mountain biking, and hiking

• Extracurricular activities such as tennis, weight training, surfing the net, and video games

Contact this candidate