DONNA L. MACDOWELL

ab9g30@r.postjobfree.com

linkedin.com/in/dlmacdowell

CAREER SUMMARY

Motivated and reliable Human Resources professional with 14 years of developing diversified skill sets covering

administrative support, client relations, written and oral communication, project management and proficiency in

Microsoft Word, Excel, Powerpoint and PeopleSoft. Proven track record of creating positive labor management

relationships, negotiating and interpreting collective bargaining unit labor contracts, coaching executives, managers,

supervisors and employees, developing policies and training programs to support management development and

Human Resources best practices, managing multiple priorities, case management, mediating workplace conflict and

labor disputes.

PROFESSIONAL EXPERIENCE

METROPOLITAN WATER DISTRICT of SO CAL (Los Angeles, CA) July 1997 – Dec 2011

Public water utility employing over 2,000 employees.

Positions Held: Administrative Assistant (C), Human Resources Analyst I (C), Human Resources Analyst II (C), Senior

Human Resources Analyst (C)

PRINCIPAL HUMAN RESOURCES ANALYST (C) 2004 2011

Last Position Held:

Lead Employee Relations Analyst providing expertise in: labor contract negotiations, workplace mediations, grievance

processing, administrative investigations, disciplinary actions, performance management, leave management,

personnel file management, workplace violence threat assessments, policy development & training, employee health &

wellness, employee assistance program referrals and return to duty monitoring, recruitment & selection, job audits,

organizational effectiveness.

Key Results:

Successfully mediated approximately 300 low level to highly complex workplace conflict, labor

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management disputes and ADA accommodation requests utilizing training and experience from the

Federal Mediation and Conciliation Service.

Developed workplace mediation program policy and presented proposal to Executive Management.

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Successfully resolved over 275 grievances resulting in approximately $800,000 savings of costly legal

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claims against management and co claims (EEO, DFEH, ADA, FLSA and Worker’s Compensation).

Investigated over 160 claims of misconduct related to uncivil conduct, threats of violence, timekeeping

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fraud, harassment, internet/email misuse, alcohol & drug offenses, leave abuse, unsatisfactory

performance, false allegations, defamation, gossip, etc…

Chief Negotiator for labor bargaining agreement between Metropolitan and the Management and

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Professionals Association (MAPA) utilizing interest based negotiations technique.

Management team member assigned to 6 different labor contract negotiation teams.

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Responsible for collaborating with labor union executives to ensure consistent implementation of new

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labor bargaining agreement.

Developed and published a supervisor and manager Employee Relations Manual.

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Designed and delivered targeted training on the Manual’s use to approximately 650 supervisors and

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managers, located over 9 different facilities.

Developed and published drug & alcohol testing, reasonable suspicion and workplace violence

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prevention policies.

Designed and delivered training for above referenced policies to over 500 supervisors and managers.

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DONNA L. MACDOWELL

• Designated Employee Relations representative assigned to partner with lead General Counsel in

defending over 50 employment actions.

• Managed employee medical cases related to substance abuse and mental health issues in compliance

with HIPAA, ADA, EEO and FMLA

• Designated Employee Relations representative assigned to classification and compensation study

project team resulting in successful negotiation of new job families and compensation adjustments

using data collected from other member agencies, Dept of Labor statistics and incumbent job surveys.

• Provided effective management coaching and employee guidance on a daily basis utilizing educational

and role playing techniques.

• Contract administrator for 2 professional services contracts.

• Designated Employee Relations representative assigned to threat assessment team.

• Completed 8 recruitments, including: job requisitions, job postings, application and resume screening,

candidate testing, panel interviews, background check, job offers.

• Completed 15 job classification audits and recommended appropriate classification.

EDUCATION & TRAINING

SADDLEBACK COLLEGE – Mission Viejo, CA

Completed coursework towards A.A. degree in General Studies

UCLA EXTENSION – Los Angeles, CA

Professional in Human Resources (PHR) – Human Resources Generalist Training Program

HEALTHSTAFF TRAINING INSTITUTE – Santa Ana, CA

Completed: Certified Drug & Alcohol Counselor Program

SOUTHWESTERN COLLEGE – Chula Vista, CA

Fall 2013 – courses for transfer to complete undergraduate degree in Psychology & Biology. Estimated degree

completion: 2015

SPECIALIZED TRAINING & CERTIFICATION:

• Federal Mediation and Conciliation Service (FMCS) – Workplace Mediation Certification

• Center for Collaborative Solutions (CCS) – Conflict Resolution and Interest Based Negotiations Certifications

• California Public Employers Labor Relations Association (CALPELRA) – Master in Labor Relations

Certification

• California Narcotics Officers Association (CNOA): Alcohol and Controlled Substances Signs & Symptoms of

Misuse and Abuse (Reasonable Suspicion)

• California Dept of Transportation: Alcohol and Controlled Substances Training for Commercial Drivers

• Picore & Associates: Workplace Violence and Threat Assessment Prevention

• Association of Threat Assessment Professionals: Workplace Violence Prevention

• Center for Neuroacoustic Research and Nursing Transitions

• CAADAC: Registered Recovery Worker #RW5550

PERSONAL DEVELOPMENT & INTERESTS

CHOC Volunteer (Patient Services)

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Pasadena Recovery Center (Counseling Internship)

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Animal Therapy

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Pediatric Neuropsychology and alternative therapy methods

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Traveling to Ireland

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