Supply Chain Customer Service

AREAS OF EXPERTISE

Logistic Operations

Supply Chain Solutions

Regulatory Compliance

Budget Setting & Forecasting

Logistics Outsourcing

Safety Procedures

Work Methods Training &

Development

Organizing Shipments

& Deliveries

Transportation & Fleet Management

Tracking Stock & Inventories

Strategies and Action Plans

LTL Freight

DOT & OSHA Regulations

Hub Operations Management

Legal Compliance Issues

CAREER STATEMENT

“I feel that my greatest strengths are firstly my desire to engage positively in all aspects of distribution planning. Secondly my ability to deliver operational solutions to complex logistical problems. Thirdly my strong commitment to maintaining quality, contributing to improvements and supplying an outstanding service to every customer.”

PERSONAL STATEMENT

“Keep your thoughts positive because your thoughts become your words. Keep your words positive because your words become your behavior. Keep your behavior positive because your behavior becomes your habits. Keep your habits positive because your habits become your values. Keep your values positive because your values become your destiny."

Vinh P. Nguyen

Houston, Texas 77034 **********@*******.***

Logistics Manager

PERSONAL SUMMARY

An educated, informed and competent Logistics Manager with a long track record of delivering the right products, in the right quantities, to the right location and at the right time. Organized, process driven, and possess abilities to develop efficient logistics procedures. Has had an extensive exposure to first tier logistics and manufacturing supply chain management. Pro-active and able to keep numerous plates spinning without losing focus on the customer’s requirements. A proven leader who is able to quickly establish clear expectations from all staff by demonstrating high standards of work practices and having a safety conscious attitude. Always encourages colleagues to work cross functionally and not stop at the boundaries of their job description. Wants to be part of a successful operation, and to work for a company where there will be significant career development opportunities.

CAREER HISTORY

Federal Express September 2013 - Present

Operations Supervisor

Duties

Assist Package Center Team with all necessary daily paperwork

Assist Package Car drivers with delivery and pick-up of packages

Ensure all packages are delivered using technologically based tracking systems

Follow up and reconcile all internal and external customer concerns

Assist Package Center Management Team with all issues daily

Work as needed and directed

Harbor Freight Tools March 2013 - July 2013

Warehouse Associate

Duties

Perform a variety of tasks which include loading and unloading freight, handle various customer service inquiries, process shipments and returns, handle forklift operation

Develop problem solving and computer skills that can be used to track freight, resolve inventory discrepancies, coordinate international shipping and process orders

Responsible for ensuring the timely loading and departure of trucks, scheduling shipments, scanning and documenting inventory, ensuring accuracy of picked order and replenishing stock

United Parcel Service March 1998 - April 2012

Operations, Finance & Revenue Recovery Supervisor

Duties

Responsible for all on site aspects of Hub Operations management and training which include proper job methods training

Training and managing 86 PT/FT Union Auditors and 7 management supervisors within the district's 4 facilities.

Working with internal and external customers to deliver top notch service

Making sure each stage of the distribution process is progressing on time, on budget and to the right quality standards

Effectively and proactively managing and operating fully automated tilt tray operation in operating center

Working with SMART Labels and 8-Dimensional scanning systems

Training and managing FT/PT Union employees and the Distribution center to ensure that accurate and prompt deliveries are made at both the internal and external level

Responsible for training of Package Car drivers

Ensuring premium service is delivered

PERSONAL SKILLS

Constantly Focused

Problem Solver

Optimistic

Prioritizing

Solutions Focused

Identifying Trends

Responsive

Adaptive

Positive & Amicable

Personal Leadership

Well Organized

Influencing Skills

PROFESSIONAL SKILLS

Logistics Management

LTL Freight Experience

Defensive Driver Training

Weights and Measures

Package Delivery and Pick Training

Knowledge of DOT, OSHA, RCRA Regulations

Advanced in Microsoft Office

Strategic/Action Planning

HAZMAT Certified

Fire Safety Certificate

First Aid Certified

DWT Certified

PERSONAL DETAILS

Vinh P. Nguyen

T: 832-***-****

**********@*******.***

UPS - Eagan

Designing drivers' routes to fully maximize daily production

Monitoring stops per on road hour (SPORH) & total packages picked up and delivered

Responsible for total revenue due to the District, providing support for Hub and operating Package Centers with revenue loss and revenue recapture

Working with multiple Dimensional Weight Systems (DWT) and automated facilities stationed within the district perimeters to ensure information regarding package level detail is accurate. Daily testing and annual certifications were aggressively monitored of DWT machines to ensure proper operation standards are kept according to company guidelines and weights and measures were held to standards outlined by the Department of Commerce.

Following up on customer inquiries, package size and volume, restructuring contracts to ensure optimum service

Outlining Strategic Plans and creating Action Plans to meet overall bottom line

CAREER SUMMARY AND SKILLS

Logistics Management

Achieved efficiencies and driving costs down

Managed & supported new business implementations and project rollouts

Continually focused on driving down expenditure

Knowledge of national and international import/export legislation

Identified safety compliance issues

Comprehensive knowledge of logistical procedures and processes

Identified and resolved any stock discrepancies that may occur

Professional

Turning every challenge into an advantage

Analyzed business data and drawing logical conclusions

Kept abreast of developments in Logistics & Supply Chain methods

Confident in ability to make the right decisions

Numeric and able to demonstrate an understanding of basic accountancy

Setting achievable objectives and managed many projects

Ensured that all levels of service are at a very high standard

Personal

Capable of resolving differences without conflict

A willingness to gain professional or technical qualifications

Communicated effectively with colleagues and people in the supply chain

Willing to take responsibility for the day to day management & administration of the Logistics department

Constantly striven for continuous improvement

ACADEMIC QUALIFICATIONS

University of Minnesota Twin Cities September 1995 - August 2001

Bachelor's of Arts Criminology

Bachelor's of Arts Political Science

A levels:

Geography (A)

Maths (A)

History (A)

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