Customer Service Sales

WILLIAM TIMOTHY WALLACE

**** ***** ****** ****** • Landis, North Carolina 28088 • 704-***-****

OBJECTIVE: To secure a position in customer service utilizing my

strong background in sales, expertise in handling and troubleshooting

customer problems, and strong knowledge of certain office equipment,

internet, and AS 400 as a flexible team player with the ability to learn

fast.

EXPERIENCE:

2008 to Present BIG LOTS, Concord, North Carolina

Furniture Manager

Assist customers with questions pertaining to furniture and bedding

products. Close sales or talk them into layaway and credit card

applications. Do store count every Monday to insure correct quantity

of all products. Take part in conference calls to improve product

sales and any ideas for future sales. Last year, my team and I

brought our furniture department to over 1 million in sales for the

first time. As of November 2012, I have been acting Mod opening and

closing 2-3 times a week.

2007 to 2008 CALLAHAN FURNITURE, Kannapolis, North Carolina

Store Manager/Inside Retail Sales

Assist customers with furniture choice and answer warranty concerns

and longevity of products; close sales with purchase financing or

layaway; reorder stock weekly to replenish store; assemble furniture

for display and open and close store Tuesday through Saturday.

2006 to 2007 SHOE SHOW, Kannapolis, North Carolina

Palletizer

Removed boxes of shoes from the conveyor and stacked onto pallets and

scanned products to be placed in racks.

2004 to 2006 MASTER HALCO, Charlotte, North Carolina

Customer Service Representative responsible for taking orders and

quoted jobs; entered orders and followed them through entire process

to make sure job is completed to specifications; entered customer

complaints in wintouch; and handled check deposits and credits due to

customers.

2002 to 2004 MI HOMES, Concord, North Carolina

Learned multiple processes of assembling windows and doors for

various customers of Capital Windows, where all jobs are piece rated

for production.

2000 to 2002 STAIN GLASS ASSOCIATES, Knightdale, North Carolina

Gave quotes on stain glass for installation in churches and

residential homes. Called for collection of past due bills and also

installed when needed for jobs.

1998 to 2000 BINSWANGER GLASS, Charlotte, North Carolina

Inside sales and quotes for glass, windows, patio doors, shower doors

and mirrors. Called for unpaid bills. Ran orders for daily

accounting. Also cut glass in shop and assisted in installations.

1995 to 1998 ALUMAX, Bristol, Pennsylvania

Inside sales and quotes for shower doors and mirror wardrobe doors by

using the Prism program. Took phone orders, checked stock on AS 400

and wrote up faxes. Provided technical support for customers.

EDUCATION:

9/1974 to 5/1978 PRINCETON HIGH SCHOOL, Princeton, North Carolina

Diploma - Special Achievements/Honors: FFA, Vice President; All-State

Honors Choir

9/1978 to 5/1980 MT. OLIVE COLLEGE, Mt. Olive, North Carolina

Special Achievements/Honors: Baptist Club, Vice President; Mt. Olive

Singers

MILITARY SERVICE:

UNITED STATES ARMY

Highest Rank Held: Special Training: Date of Discharge:

PFC Certificate in Electronics January 1986

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