Customer Service Representative

Tynika Woody

RESERVATION SUPERVISOR

New York, NY

************@*****.*** - 646-***-****

To obtain a position with a company that will utilize my experience in the Customer Service field

WORK EXPERIENCE

RESERVATION SUPERVISOR

FIRST TRANSIT - 2009 to 2012

Supervised approximately 120 customer service agents daily, responsible for creating clients

reservations

• Functioned as ongoing lead trainer and assured consistent quality of service and professional

environment

• Provided customer service during an average of 10,000 plus calls per day, by answering

customer questions and problem solving

• Prepared and given monthly reviews to my personal team of 25 agents

CUSTOMER SERVICE SUPERVISOR

PRIMETEL - 2005 to 2009

Responsible for all staffing level; scheduling, hiring, firing, interviewing

• Provided positive customer service experiences and resolved all customer complaints

• Performed continuous training, monitoring, and coaching to increase productivity

• Supervised my personal team of approximately 5 to 7 agents

CUSTOMER SERVICE REPRESENTATIVE

PRIMETEL - 2001 to 2005

Handled approximately 80 to 100 incoming calls daily

• Projected an energetic, friendly, patient voice over the phone

• Met department goals of call expectations, productivity, and call abandonment rate by

effectively handling each customer call

ADDITIONAL INFORMATION

SKILLS Ms Word, Adept System, Nice System, Excel, Typing 40wpm

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