Customer Service Quality Assurance

Phone:270-***-****

ATL: 270-***-****

E-mail: ***************@*****.***

LESLIE C TODD

*** ****** ******

RUSSELLVILLE, KENTUCKY 42276

Objective

To obtain a position within the Criminal Justice Field or any related fields.

Work History

Carpenter Co. (2007-Present)

200 Forrest Drive Park

Russellville, Kentucky 42276

Job Duties: Customer Service in the Logistic department, Machine Operator, Utility Operator, Folder

Packer, Input Data using the Sap Program, Input Data measurement, Excel, Productions, and Safety Logs,

Practice Safety precautions.

Common Wealth District Attorney’s Office (Internship)

Russellville, Kentucky 42276

July 2010-Sept 2010

Job Duties: Clerical, Filing, Multi-tasking, Answering Phone, Short Hand, Court Appearances,

Transcriptions, Subpoenas, Background Checks, Press Releases, electronic emailing, faxing, mailing,

worked side by side with the Grand jury clerk, victims advocate, and legal secretary.

Nationwide Insurance Company (2004-2005)

Oakwood Drive

Huntsville, Alabama 35816

Job Duties: Billing Clerk, Filing, Answering the Phone, Automotive, and Commercial estimated Quotes,

banking, mailing invoices, multitasking, cold calling. (Mostly clerical and secretarial work.)

Direct TV @ West Telecommunication (2003-2004)

1300 Bradford Drive

Huntsville, Alabama 35816

Job Duties: Cold calling, ensure one call resolution, problem solving, billing, quality assurance,

canceling, installing, call technician, promoting, Customer Service Consulting .

Education

Virginia College @ Huntsville (2005-2007)

Associates Criminal Justice

Transferred-

Daymar College@ Russellville, Ky (2010)

Associates Criminal Justice

Expected Graduation Date: September 9, 2010

Daymar College @ Bowling Green, Ky

Bachelors Criminal Justice Administration

Expected Graduation Date: January 15, 2013

References

Linda Yancey Work 270-***-****

Mike Jones Work 270-***-**** Ext.482

Cell 270-***-****

Lauren H. Ossello Work 270-***-****

Cell 270-***-****

Accreditation

Introduction to Criminal Justice Psychology Criminology

Sociology Juvenile Delinquency Strategies for Success

Keyboarding General English Word Core

Criminal Investigations Private Security Current Events

Law @ Ethics Public Speaking Introduction to Corrections

Law Enforcement Operations Introduction to Law Police Report Writing

Office Procedures Criminal Psychology Legal Research

Rules of Evidence Legal Writing Criminal Law

Political Science Private Security General English

Awards Received, Community Services, Social Clubs

Virginia College @ Huntsville-President’s List, 3.5 Magna Cue Laude, NAACP scholar award, Boys and

Girls Club– Volunteer Big Sister, Concern Citizen's– Volunteer, Crime Victims speaker.

Skills, Qualifications

Windows XP, Windows Excel Core 2007, Microsoft Office 2007, Power Point 2007, Billing screen, Sap

Program, West Law Certified, Excel Expert, Legal Research KRS, Strategies for Success.

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