Customer Service Quality Control

Michael E. Moose

P.O. Box *** ************@*******.***

Alexandria, Kentucky 41001 513-***-****

OBJECTIVE:

My long term passion, enthusiasm and availability is to enhance my employment opportunities in the

following employment positions. From, what would be my dream jobs in descending order as for Entry Level Position, Customer Service Representative, Help Desk Technician, Human Resources Point Person, On Site Manager, Staffing/Recruiters and Retail/Customer Assistant Manager, Quality Insurance/Technician/Inspector, /Inventory/Control Employment Positions. I worked very hard to put myself through Northern Kentucky University, which, allowed me to have several different employment positions as in Customer Service, Inventory/Quality Control and Retail Service. Now, I am seeking an employment position that will utilize my time management skills, problem solving skills, customer service skills, and technical skills,while providing me the opportunity to employ my passion, enthusiasm and resources to your organization.

QUALIFICATIONS:

Use of various, slide digital calipers-micrometers, Aluminum rulers. For example digital indicator, density analytic, and optical comparator.

Work Well in fast-paced environment, demanding strong organizational skills, confident and poised in interactions with individuals at all levels.

Excellent communication skills, oral and written, so as to convey complex technical concepts

to both technical and non-technical individuals.

Ability to work well with a variety of individuals from various disciplines.

and handle difficult clients.

Self directed, with a high level of initiative.

Detail oriented and resourceful in completing projects; able to multi task effectively with both

supervisory and support staff roles.

Ability to make decisions and work independently with minimal supervision.

Ability to think in new directions, and assist others to meet their ideas and objectives.

Highly organized in setting goals, responsible practical judgment and dedicated to make sure that organization objectives and goals are met.

TECHNICAL PROFICIENCY:

Familiar with various browser, specifically Internet Explorer, Mozilla Firefox and Chrome.

Experience in the use and maintenance of audio/visual equipment .

Competent with Windows 98, XP and Windows 8 32/64 bits O.S.

Desktop support includes installation and troubleshooting of PC hardware, operating systems.

Can create Excel spreadsheets and PowerPoint Presentations.

Experience with customer and education.

CAREER PATH:

(2007 – 2013)

Cincinnati Public Schools

Current at Carson Elementary School Paraprofessional /Instructional Assistant.

4323 Glenway Avenue, Cincinnati, Ohio 45205 Elementary Education for 1st & 3rd Grade.

Analytic al Problem Solving Skills, Communication Skills.

Time Management Skills, Strong Organizational Skills.

Behavior/Discipline Skills, Supervisory Skills.

Paraprofessional Math, Language Arts to 1st and 3rd grade students.

Maintained computers in classroom and laboratories, and assisted students with hardware and software use.

Graded homework and tests, and recorded results on teacher power school software program.

Distributed teaching materials such as textbooks, workbooks, papers, and pencil to students.

Provided extra assistance to students with special needs, such as Non-English-speaking students

and those with physical and mental disabilities. Administer Spelling Test Makeup exams.

Established positive relationships with students, parents, peers and administrators.

Implement lesson plans. And evaluate students for achievement levels.

Supervise morning and lunch activities. Also, perform benchmark testing for language skills.

Reading Fluency Progress Monitoring with Bench Mark Assessments.

Taught three classes with average of 25 students.

Assisted in bus loading and unloading.

Teaching in after school programs with all grade levels. Computer Lab.

CAREER PATH:

(2004 – 2008)

Mike’s Locks

414 Pleasant Court Butler, Kentucky 41006 Commercial, Industrial, Automotive Locksmith

Customer Service Skills, Supervisory Skills,

Dispatching Service/ Support Skills. Organization Planning & Development Skills,

Quality Control Skills, Use of various Measuring Instruments.

Inventory Control Skills. Knowledge of Electrical, Software Applications.

Customer service oriented business to include providing, interacting with customers using interpersonal communication skills. Along with vendor relationship management.

Business management goals and objectives to include, organization development, business forecasting, implementing budget plans and providing customer satisfaction.

Developed specific marketing strategies and budget plans for growth of business and target new accounts.

Planned and conducted new employee orientation to foster positive attitude toward organizational objectives.

Established reputable business proprietor of commercial, industrial and automotive locksmith service.

Skilled in troubleshooting and repairing radio frequency equipment, using a diagnostic unit and a computer onboard programming system, deleting key programs on vehicles to provide security and prevent theft.

Quality control, auditing and troubleshooting automotive components to OEM programming procedures.

Customer service oriented business to include providing, interacting with customers using interpersonal communication skills. Along with vendor relationship management.

CAREER PATH:

(2002 – 2004)

Fisher’s Special Manufacturing Incorporated

1188 Industrial Road

Cold Springs, Kentucky 41076 Quality Insurance/Technician/Inspector.

Tool and Die, Communication Skills,

Engineering, Skills, Supervisory Skills,

Inventory Control Skills, Quality Control Skills, Customer Service /Skills, Auditing Skills.

Safety Committee Member AED/CPR (Various Fork Lifts, Pallet Jack)

Planning and development skills used by monitoring workload, scheduling production and maintaining inventory control.

Coordinated and setup a system of computer networking for tracking shipped orders and inventory control of items received.

Implement weekly and monthly job request production runs. Reviewed current production runs using quality control methods for completeness and accuracy. QS 9000 certification requirements

Tested various metals in accordance to regulations and guidelines associated with OSHA and EPA standards. Quality control methods in adherence to QS 9000 certification requirements.

Setup tool and die operations with various drills, presses and CNC equipment.

Analyzed training needs to design employee development, language training and health and safety programs.

Familiar with safety glass and safety boot policies, safety pedestrian causeways and general housekeeping duties.

Updated chemical inventories (Material Safety Data Sheets), maintenance procedures to ensure emergency eye wash stations and first aid stations were supplied. Provided forklift certification for employees.

Team leader in initiating safety programs, safety committee member, certified emergency first aid and AED/CPR, through American Red Cross.

Contracted with vendors to provide employee services, such as food service.

CAREER PATH: (1998 2002)

Sur-Seal Packing Inc.

6156 Wesselman Road

Cincinnati, Ohio 45248 Quality Insurance/Technician/Inspector.

Shipping/Receiving, Inventory Control Skills, Order Process Skills, Studied production schedules,

Organization Planning and Development Skills. (Various Fork Lifts, Pallet Jack)

Shipping and receiving procedures to include familiarity with U.P.S. and R.D.S tracking systems. With a proven record of maintaining a clean, neat and orderly work area.

Checked invoices to make sure that everything had been accounted for Example’s A/R and/or A/P.

Substantial knowledge to ensure inbound and/or outbound shipments are accurate and free of any damage.

Highly skilled in operating handling equipment (Various Fork Lifts, Pallet Jack) safely and efficiently manner.

Interpreted company policies to workers and enforced safety regulations.

Established and adjusted work procedures to meet production schedules, using knowledge of capacities of machines and equipment.

Conferred with other supervisors to coordinate activities of individual departments.

Studied production schedules and estimated worker-hour requirements for completion of job assignments.

Interpreted specifications and job orders workers and assigned duties.

Quality control methods (SPC) by using measuring instruments for checking materials and parts.

Alpha/numerical data input with capability to read, count accurately and do simple math calculations to save on waste consumption.

Miscellaneous Jobs: While going to Northern Kentucky University. Duties listed below:

(1990 - 1998)

Assist customers with returns,purchasing store protection plans and services packages.

Assist with new employee training including store policies, services, financing options

and register operations.

Responsible for stockroom accuracy and assigning material for production order.

Responsible for data entry for material issued received into stockrooms

Enhanced the tracking of cycle count performance and report the finding to management.

Participate in physical inventory with internal and external auditors.

Facilitate product returns and return authorizations.

Provided tracking information and order status.

Excellent communication skills, oral and written, so as to convey complex technical concepts

to both technical and non-technical individuals.

Education:

Northern Kentucky University, Highland Heights, Kentucky 41006.

Bachelor of Science in Sociology. (May of 1994)

Undergraduate studies in variety of liberal arts courses.

Vocational School at C.E. McMormick ATC.

Masonry & Construction Technology.

Notable Achievements:

Title of Examination from the Common Wealth of Kentucky as a Social Worker I.

Emergency Responder and First Aid Courses, CPR & AED through the American Red Cross.

Received letters of commendation for service excellence.

Notable Achievement: Classes completed for Cincinnati Public Schools.

Developing a Process of Discipline for the Classroom # 432.1130.

VIP/Vport Training # 385.1181.

Elemen Intitative-Phonics and PLETER for Parapros Cohorts A&B # 463.1130.

Assisted Technology Toolkit.

Coaching in the Classroom.

Cooperative Learning and Content.

Home Link-Teacher Web Sites.

Microsoft word!

Phonics and the Structure of Language.

Working Effectively in Literacy Education Gr. 3-5.

EI Training and Planning.

Read and pass on please!

P.S. If you do not see a fit at this time, please pass my résumé and cover letter on to someone who will benefit from my years of experience within a competitive work environment.

Enclosure: Résumé, References and Schools Attended.

Contact this candidate