Customer Service Manager

**** * **** *** #***, Hialeah FL, ***** • 305-***-**** • *******.*********@*****.***

Objective

To obtain a position as a Cocktail Waitress in which a strong dedication to the total satisfaction of guests and a high degree of enthusiasm can be completely utilized.

Profile

Bilingual (English and Spanish), with excellent conversational fluency in both languages, enabling me to provide non-English speaking clients with a comfortable and friendly environment in which to conduct business

Outstanding interpersonal skills, with the ability to relate well to people of all ages and from all walks of life; able to form strong and cooperative working relationships with customers, coworkers, suppliers and supervisors at every level

Adaptable and practical, with the ability to resolve problems and customer complaints correctly, effectively and swiftly, always within proper guidelines and professional protocol; I’m a courteous and concerned professional at all times, committed to the highest levels of customer service

Hard-working and extremely responsible, with the willingness to do whatever it takes to accomplish both professional and personal goals to the best of my ability; I have the drive and determination to give 110% to everything that I do.

Analytical and focused, with excellent observational skills and the additional benefit of security experience; extremely punctual, arriving on time or early, fully prepared and ready to get right to work

Education

Broward College; Pembroke Pines, FL

Major: Business Administration

Bachelor’s Degree Program Candidate (2015)

Miami Springs Senior High School, Miami Springs, FL

Diploma 2009; Honors English / Science / Math

Captain, Jr. ROTC; Battalion Statistic Analyst

Experience

Teller - Wells Fargo Bank, N.A. - Fort Lauderdale, FL Apr. 2013 – Current

Utilize outstanding customer service skills as well as professional accuracy working in a high-volume banking center with an international clientele; performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency; 100% accuracy record

Receptionist - Naderpour & Assoc., P.A. - Hollywood, FL July 2012 – Apr. 2013

Worked in reception and administration with a terrific team at a small, highly respected law firm; learned the importance of both integrity and customer service while serving as an administrative aid to office manager

Front Desk Agent/Night Auditor; Hilton - Miami Beach, FL. Aug. 2011- July 2012

Responded promptly and politely to guest inquiries; posted and balanced charges relating to settlement of room invoices; maintained files; and synchronized the system for next day operation

Shift Manager - Pizzerias, LLC - Miami, FL June 2007 to May 2011

First job during high school, and was promoted to Shift Manager on the exact day of my 18th birthday (re; corporate regulations) through consistently demonstrating outstanding levels of responsibility, punctuality, resourcefulness, honesty and hard work; handled all admin. management responsibilities for four years in total, and achieved special recognition award for being #1 in entire district for up-selling products

Contact this candidate