Customer Service Representative

ELIZABETH M MALDONADO

**** ***** *** *** *****, NV 89121

Cell: 702-***-****

********************@***.***

Administrative support professional experienced working in rewarding, fast-paced

environment demanding strong organizational, technical, and interpersonal skills. Highly

trustworthy, ethical, and discreet; committed to great customer service.

SKILLS AND ABILITIES

• Extensive experience in servicing customers, both in-person and by telephone,

in the transportation, collections and hospitality industry. An independent self

starter.

• Superior communications skills in dealing with customers, co-workers, and

employees. Both verbal and written skills are strong.

• Well-organized and highly efficient working in a multitask, dynamic

environment. Ability to plan, organized, and supervised the work of others.

• Computer Savvy in several computer programs including MS Word, MS

Excel, PowerPoint and Access. As well as Odyssey Dispatching Program, Limo

Magic Dispatching and Web-Tech GPS Based Vehicle Locating System.

PROFESSIONAL EXPERIENCE

Dispatcher/Customer Service Representative

BLS Limousine Services 2010-2012

Las Vegas, NV

• Supervised graveyard shift of 30 chauffeurs and a fleet of 44 limousines

and sedans.

• Dispatched 75 to 100 reservations/Kellies per day.

• Distributing the chauffeurs their daily trip sheets to insure they have all the

proper information for their passengers.

• Monitored GPS tracking of all limos to Insured all pick-up's and drop off's

were done timely and accurately.

• Direct contact with clients; setting up their reservations, adhering to the

client's needs and resolving any client issues.

Dispatcher/Customer Service Representative

ODS Limousine 2009-2010

Las Vegas, NV

• Responsible for scheduling and assigning chauffeurs to current and next

day reservations.

• Accepting ASAP reservations and assigning chauffeurs.

• Operate a two-way Nextel radio system as well as dispatch 200 Kellies

using Magic Limo dispatching system.

• Answer incoming calls and schedule future reservations.

Dispatcher/Customer Service Representative

Executive Limousine/Fox Limousine services

Las Vegas, NV

• Dispatcher, Reservationist, computers, insuring the best customer service

for the clients that book limousine transportation.

• Distributing the chauffeurs their daily trip sheets to insure they have all

the proper information for their passengers.

EDUCATION

High School Diploma Quartz Hill High

Palmdale, CA

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