plaster, unloading trucks, loading trucks

Ravanna S. Bey III

***** * ********** **. ** Mirage, AZ 85335

623-***-****, ***.*****@*****.***

Objective: To secure a challenging and responsible position that will allow me to utilize and expand my

experience.

Education

Glendale Community College 09/10 05/08

Cactus High School 09/05 05/07

High School Diploma

Job Experience

Apac Customer Service/NCO (Certified Apple Tier 1 Advisor) 06/01/13 current

• Processes routine account inquiries and transactions, such as renewals opening and closing of membership

accounts

• Processes basic member support billing inquiries (discretionary power within defined threshold)

• Responds to and resolves basic member complaints

• Diagnose and provide a path to resolving inquiries related to all aspects of the iPhone device, including

hardware, software, networking, and interactions with the host computer OS and applications

• Communicates benefits of support to prospective members and provides additional assistance to members

utilizing cross selling

• Accurately logging all interactions via Apple Contact Management System. Achieve call center metrics

including average handle time and customer availability

o Creating online accounts

Reset passwords and security questions

o

Update online payment information

o

Hurricane Grill & Wings (Line cook) 06/20/12 02/05/13

• Over seeing product quality

• Unloading the truck orders

• Ability to understand all aspect of food safety

• Daily cleaning the freezers, floors and ovens

• Attending to customer service ensuring complete customer satisfaction

• Supporting crew members

Pizza Hut (Delivery Driver) 02/05/13 07/22/13

• Greet customers in a warm and friendly up beat manor

• Take customer orders/ensure accuracy of orders being placed

• Customer orders being made and delivered correctly and in a timely fashion

• Check back on customers to ensure customer satisfaction while enjoying their meal

• Handle over a hundred cash/credit card transactions daily

• Personal cash register in apron to complete all cash transactions while delivering orders

• Help assistant managers run shifts smoothly

Sierra Winds (Server & Line Cook) 12/23/10 4/07/12

• Welcome customers

• Take customer orders/ensure accuracy of orders being placed

• Deliver complete exact orders including meals and beverages

• Frequent Check back on customers to ensure customer satisfaction while enjoying their meal

• Shared front register with other servers

Volunteer Internship Arrowhead Hospital EMT 08/08 08/09

• Taking Blood Pressure

• Comprehending Medical spreadsheet

• Provided Registered nurse with necessary equipment for individual treatments

• Assisting with patient symptoms and diagnosis

References:

• Carol Mead Peoria AZ. 623-***-****

• Aaron Kelly Surprise AZ. 623-***-****

• Patrick Hooper Peoria, AZ 623-***-**** (Revana)

Contact this candidate