To whom it may concern:

I am a dedicated and experienced Sales/ Collections Representative

looking to achieve my career goals. I have high levels of organizational

skills, and knowledge of most Windows and Microsoft based tools. I am

available for work full time, morning and evening. I look forward to

starting a lasting career that will be challenging and demanding. Please

contact me by the phone or email information listed below.

Sincerely,

Joshua Gray

904-***-**** - Cell

ab9fka@r.postjobfree.com

ab9fka@r.postjobfree.com 4915

Baymeadows Road # 2F

904-***-****

Jacksonville, Fl 32217

Experience:

Central Credit Services Collector April 2013 /

Current

Stellar Recovery Services Collector Sep 2012 /

Apr 2013

Enhanced Recovery Company Senior Collector Oct 2008 /

Aug 2012

Primary Functions as a Collections Specialist at employers above:

. Manage a high volume of inbound and outbound calls, while building

rapport and maintaining a high level of quality customer contact

experience.

. Collecting pre-legal/charged off accounts including auto deficiencies

(Chrysler and Toyota), HELOC (Chase), student loans (Sallie Mae), and

bank cards.

. Responsible for keeping track of payment arrangements, gathering

information by "skip-tracing," and using tools provided within the

company to optimize customer contact and account maintenance.

. Evaluating ability to repay, and using persuasive and effective

communication skills to fulfill current obligations to the benefit of

the customer and the original creditor.

. Managing company metrics which include: Handle Time, After Call Work,

Promise to Pays, Call Volume, and Percent to Goal. Also received

annual training on FDCPA requirements.

Achievements - Within 2011 met budget requirements ten out of twelve

months with an average of 170% of goal; was awarded MVP two months for

being a high end producer while still making time to help my peers,

and top collector in office.

Citi Card Financial Sales Service Representative Jan

2008 / Aug 2008

. Quickly recognize customer concerns on high balance bank cards, and

provide resolutions that helped to maintain and build lasting positive

relationships.

. Achieving sales goals by having the ability to recognize the financial

needs of the customers and to promote Citi's financial products and

services. Maintaining product knowledge through constant research and

study.

. Strong interpersonal, communication and organizational skills, with a

professional demeanor, strong integrity, ethics and self-motivation.

Achievements - Company-wide award for #1 in sales. Regularly

recognized for high sales production while maintaining above average

Quality Assurance scores. Selected to train a company product in which

I excelled to select focus groups, and on an individual basis to

struggling peers.

Japanese Engine Specialists Volunteer Feb 2006 / Dec

2008

. Taking inbound calls from customers to order car engines, and

computers.

. Communicating with distributors to ensure product availability, and

schedule deliveries.

. Company marketing via online social and professional networks, and web

site maintenance and updating.

Education:

Crescent City Senior High - Diploma 2001-

2005

St Johns Community College - Computer Science

2005-2006

Skills:

Excellent written and verbal skills. Motivated to exceed established

goals. Proficient in Microsoft Office Outlook, Excel, and Word.

Familiar using Accurint, Cbc Innovis, Latitude, Noble, And Livevox.

References available upon request.

Contact this candidate