Sales Quality Assurance
Resume:
To whom it may concern:
I am a dedicated and experienced Sales/ Collections Representative
looking to achieve my career goals. I have high levels of organizational
skills, and knowledge of most Windows and Microsoft based tools. I am
available for work full time, morning and evening. I look forward to
starting a lasting career that will be challenging and demanding. Please
contact me by the phone or email information listed below.
Sincerely,
Joshua Gray
904-***-**** - Cell
****.******.*@*****.***
****.******.*@*****.*** 4915
Baymeadows Road # 2F
Jacksonville, Fl 32217
Experience:
Central Credit Services Collector April 2013 /
Current
Stellar Recovery Services Collector Sep 2012 /
Apr 2013
Enhanced Recovery Company Senior Collector Oct 2008 /
Aug 2012
Primary Functions as a Collections Specialist at employers above:
. Manage a high volume of inbound and outbound calls, while building
rapport and maintaining a high level of quality customer contact
experience.
. Collecting pre-legal/charged off accounts including auto deficiencies
(Chrysler and Toyota), HELOC (Chase), student loans (Sallie Mae), and
bank cards.
. Responsible for keeping track of payment arrangements, gathering
information by "skip-tracing," and using tools provided within the
company to optimize customer contact and account maintenance.
. Evaluating ability to repay, and using persuasive and effective
communication skills to fulfill current obligations to the benefit of
the customer and the original creditor.
. Managing company metrics which include: Handle Time, After Call Work,
Promise to Pays, Call Volume, and Percent to Goal. Also received
annual training on FDCPA requirements.
Achievements - Within 2011 met budget requirements ten out of twelve
months with an average of 170% of goal; was awarded MVP two months for
being a high end producer while still making time to help my peers,
and top collector in office.
Citi Card Financial Sales Service Representative Jan
2008 / Aug 2008
. Quickly recognize customer concerns on high balance bank cards, and
provide resolutions that helped to maintain and build lasting positive
relationships.
. Achieving sales goals by having the ability to recognize the financial
needs of the customers and to promote Citi's financial products and
services. Maintaining product knowledge through constant research and
study.
. Strong interpersonal, communication and organizational skills, with a
professional demeanor, strong integrity, ethics and self-motivation.
Achievements - Company-wide award for #1 in sales. Regularly
recognized for high sales production while maintaining above average
Quality Assurance scores. Selected to train a company product in which
I excelled to select focus groups, and on an individual basis to
struggling peers.
Japanese Engine Specialists Volunteer Feb 2006 / Dec
2008
. Taking inbound calls from customers to order car engines, and
computers.
. Communicating with distributors to ensure product availability, and
schedule deliveries.
. Company marketing via online social and professional networks, and web
site maintenance and updating.
Education:
Crescent City Senior High - Diploma 2001-
2005
St Johns Community College - Computer Science
2005-2006
Skills:
Excellent written and verbal skills. Motivated to exceed established
goals. Proficient in Microsoft Office Outlook, Excel, and Word.
Familiar using Accurint, Cbc Innovis, Latitude, Noble, And Livevox.
References available upon request.
Contact this candidate