Customer Service Management
Resume:
Jane C. Weidner
************@*****.***
Business Address Home Address
(Same as Home) 1654 Trouville Av
Grover Beach, CA 93433
Secret Clearance Cell 805-***-****
Career Objectives
Solution–oriented Project Engineer, sincere about taking on challenges in planning, analyzing and implement ation
of improvement processes within an organization, and an opportunity to enhance my talents in a positive direction
by growing my skills within project and process environments.
Summary of Qualifications
Excellent customer service and organization skills
Able to multi-task in a fast-paced environment
Knowledgeable in current Systems Engineering protocols
Expertise with Integration Program Planning – Capture Process & Integrated Master Plan (IMP) /Integrated
Master Schedule (IMS)
Proficient in Microsoft Project & Milestones (Scheduling software tools)
Experienced with Risk & Enhancement Management System (REMS) tool & very knowledgeable with
Risk & Opportunities Process
Trained in Automated Reporting, Tracking, and Evaluation Management Informa tion System (Artemis) –
Cost Account Manager (CAM) & Management Control/Finance
Certified Black Belt & Lean thinking and Six Sigma knowledge (Six Sigma seeks to improve the quality of
process outputs by identifying and removing the causes of defects (errors) and minimizing variability in
manufacturing and business processes – from Wikipedia)
Full comprehension of Capability Maturity Model Integration (CMMI) Process - Level 5
Experience & Service
Lockheed Martin – IS & GS –
Project Engineer Sr
Integrating Program Planning (IPP) 07/01/2006-Present
Approaches all activities with the utmost integrity, taking full responsibility for all decisions and actions
thereby ensuring and expressing accountability
Values and creates environment for mutual respect and respect for diverse viewpoints
Demonstrates "Can Do" attitude in cultivation of two basic dynamics: a vision of purpose and the execution
to realize that purpose
Cultivated to encourage Subject Matter Experts (SME’s) and others to share their knowledge and clarified
the issues at hand, through deft question asking.
Elicits inputs from the diverse mix of personalities and disciplines, while assertively keeping the group on
track and respectful of one another in the quest for agreement on a common goal
Supports front-end programmatics to develop a consensus among disparate views and opinions, and helps
position the program to reflect a winning strategy
Led great engineers to produce the Enterprise System Development workflows, creating a standard for
future projects
Worked in close concert with the ARIS modelers from both Space and Aero, collaborating to generate a
unified modeling concept that would benefit the entire Corporation. This provide d a common approach yet
allowed for diversity between the Business Units.
Systems and Software Initiative (SSI) - challenging assignment of leading the Technical Planning Project
(TPP) modeling effort, requiring collaboration with other Lockheed Martin Business Units (2008-2009)
Proposal support working within the Propel tool that allows multiple simultaneous users on a proposal team
to develop the Customer Statement of Work (CSOW), Customer Work Breakdown Structure (CWBS),
05- 2013 ************@*****.***
Organization Charts, Integrated Master Plan (IMP) and Contract Deliverables Requirements List (CDRL)
tables on a common database tool.
Database Architect Lockheed Martin 8/01-6/30/2006
Black Belt Trained 11/2005 & Certified 9/2006, Green Belt Trained 2001 & Certified 2002, accompanied
by Lean thinking / Six Sigma knowledge (Six Sigma seeks to improve the quality of process outputs by
identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and
business processes – Wikipedia)
Comprehension of Capability Maturity Model Integration (CMMI), played significant role helping Range
Safety Automation (RSA) to develop CMMI ‘binders’ for 3/06 Standard CMMI Assessment Method for
Process Improvement (SCAMPI) B
Experience with Clear Quest Design/Administration (Software defect tracking tool)
Experience with Metric Center Design/Administration (Performance management & metrics software)
SQL Server administration, SQL database experience & relational database management systems
(RDBMS).
Knowledgeable of PC programming, Web design and scripting skills
Database Administrator Lockheed Martin 9/20/1999-8/2001
Applied knowledge of computer systems and processes
Reviewed and created an overall assessment of an interface database
Evaluated designs and made restorative recommendations regarding enhancements and/or improvements
Assisted in the updating process-oriented documentation
Created data input procedures to ensure accurate, appropriate and effective use of the data
Established referential integrity on database tables to secure data accuracy and integrity controls
Tested and attached security within limits of documentation system.
Created and presented overviews of system training
Information Systems Administrator Apio, INC 8/1998-9/1999
Assisted in everyday activities with Information Systems Department - user assistance with PCs,
networking errors, Advanced Interactive eXecutive (AIX) troubleshooting on a legacy accounting system
and assisted in database management and monitor transaction activity and utilization
Database experience with Access & SQL
Designed a system for password control by formulating policies, procedures and standards relating to the
NT system
Office Manager / Sales Sterling Communications 1994-1998
Established the opening of a new store-front business, for Sales & Service of Cell Phones, Pagers & 2-way
radios
Managed accounts payable and accounts receivable
Senior Project from Cal Poly - modeled and fabricated a personal Access database to control management
of Pagers and Cell Phones
Education
George Washington University (GWU) – EMSE Cohort Program
Masters in Science, Engineering Management Systems Engineering (EMSE) - June 2012
California Polytechnic University (Cal Poly) - San Luis Obispo
Bachelor of Science, Business in Management Info Systems (MIS) 1998 (3.8)
Allan Hancock - AS/AA, Business/Accounting 1996 (3.9)
Skills
Technical Kick-off Workshop (TKO) (July 2009)
Artemis Training: CAM (December 2008), Program Control/Finance (April 2010 )
Capture Process Fundamentals (August 2007)
Basis of Estimation (BOE) Subject Matter Expert (SME) (May 2007),
Attended PM100, Program Management Lead training (April 2007),
Earned Value Management Training (November 2006),
Black Belt Certification September 2006 (Trained November 2005),
Dale Carnegie Training November 2005
Greenbelt Certification November 2002 (Trained September 2001)
05- 2013 ************@*****.***
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