Quality Assurance Management

SALMAN SYED

*** ****** ****** 289-***-****

Milton, ON L9T 7T4 ***********@*****.***

BUSINESS ANALYST

. 15+ years' experience analyzing corporate IT systems for government,

energy, insurance, telecommunication and services sectors

. Involved in updating the thousands of records related business parameter

tables of CRM Applications, so that reference data is available for the

successful launch of new wireless products and services, that ultimately

generated $ 100,000 in revenue

. Reviewed VCR (Vendor Change Request) and TSD (Technical Specification

Documents) to meet quality and regulatory requirements to identify

missing desired functionality or mismatch

. Worked with technical staff and business owners to make sure desired

functionality meets client satisfaction;Consulted internal staff and

clients on current business solutions

. Audited approximately 600 database management procedures related to ERP,

SAP and Oracle services, identified those that were not user friendly,

rebuilt procedures, documented and uploaded to corporate web based

library (EKM)

. Extensive experience with ITIL and developed expertise in HP OVSD and IBM

PIM-ISM. Used IBM ISM ticketing tools incident and problem ticket work

flow

. Worked with end user to design and manage all business processes

including full life cycle to accurately translate these needs into the

efficient operation of various markets

. Increased reliability of process through cooperative relations and

innovate business improvements

. Developed expertise in PL/SQL, SQL*Plus, Quality Assurance and Enterprise

Risk Management in

compliance to Sarbanes Oxley Act (SOX) internal control over

financial reporting (Bill 198 Canada &

Bill 100 USA). Experience with SOA, Agile mythology and SAP FICO, SD, BW

modules

. Supported project management through implementing industry best

practices, adhering to applications, procurement, delivery and

maintenance

. Involved in modifications and/or enhancements of existing reporting

functionality

. Able to prioritize and meet operational deadlines in a fast paced

environment

. Motivated team player who works well independently and in a team

environment

. Strong problem-solving skills, self-motivated, detail oriented,

inquisitive and flexible

AREAS OF EXPERTISE

. Languages: C, C++, Java, Visual basic, ASP, XML, HTML, PL/SQL

. Databases: Oracle 8i, 9i 10g, MS Access

. Environments: Windows NT, Win 98, IIS, MS DOS 6.22, UNIX, Netware 5.0

. Applications: SAP, MS Office, Word perfect, Visio, Power Point,

SharePoint, Norton Utilities, MS Outlook, Crystal Reports 8.5/9/10, Erwin

3.5/4.1,Toad, MS Outlook, SAP CATT, QTP, HP OVSD, IBM PIM-ISM, Beyond

Compare, Informatica, Matrix4GT, HP Quality Centre

. Protocol: HTTP, TCP/IP, FTP

EXPERIENCE

Public Mobile, Toronto, ON

Feb 2013 - June 2013

Data Analyst

. Involved in Reference Data update on business request to keep data

available to application user

. Reviewed change request received from business to add/update reference

data to make sure data integrity maintained

. Generated daily and weekly reports for business to help to make strategic

decision and to forecast bench marks for future growth

SALMAN SYED

289-***-**** Page 2

Innovation Dimension, Mississauga, ON

Jul 2011 - Jan 2013

Business System Analyst

. Created functional requirements based on high level objectives provided

by Product Management and external clients, developed non-functional

requirements

. Performed job shadowing to analyze and document user workflows and

developed use cases

. Reviewed existing business processes and services, identified potential

changes and submitted recommendations

. Created and documented test plans, scenarios, end-user guides, training

materials, and solution documents

. Analyzed, improved and documented business processes, policies and

procedures

. Participated in project activities, and delivered of end-user training

manuals and training

. Identify, defined and documented detailed business and system

requirements with the involvement of business subject matter experts

utilizing the system development life cycle (SDLC) methodology

Rogers Communications Inc., Brampton, ON

Jan 2009 - Jun 2011

Senior Business System Analyst

. Developed strategic project plans and standards in conjunction with end

user requirements

. Involved in Reference Data update on business request to keep data

available to CRM application user (Configuration Management Database)

. Worked on Customer Relationship Management (CRM), Business Support

Systems (BSS) and Operations Support Systems (OSS) applications

. Facilitated delivery of all CRM system updates through the change

management process

. Reviewed change request received from business to add/update CRM

reference data to make sure data integrity maintained

. Involved in QA by performing sanity testing and execution of Matrix4GT

pre-validation report to confirm changes are incorporated

. Confirmed synchronization by comparing databases before pushing changes

in Production

. Initiated RFC in PIM-ISM to push weekly changes in Production for CRM

Application

. Provided ICM Queue and Matrix4GT tool access to employees enabling them

to perform job

. Involved in operation readiness documentation creation - Business

Transformation Project

. Performed Business UAT testing on CRM application (ICM and CIH upgrades)

to make sure desired functionality was present as requested, involved in

logging and resolving defects

. Ran orientation sessions for end users and prepared end user documents

. Gathered and defined business requirements, analyzed and mapped processes

(current/future state)

. Involved in Planning, leading and coordinating the Organizational

Readiness Testing (ORT)/Dry Run

. Participated weekly Change Meetings and Emergency Change Calls

(Business Hours Support)

. Involved in weekly change scheduling, performed post-change review

sessions to improve change

management process

. Developed expertise in change management tools like HP-OVSD and IBM-

PIM ISM and adopted best

practices of change management

. Ensured system deliverables meet business requirements by participating

in identifying, designing and testing solutions. Ensured requirements

integrity by managing changes to requirements

ABC - Alberta Blue Cross, Edmonton, AB

Feb 2007 - Dec 2008

Business Analyst

. Worked with stakeholders/end users to understand current business

processes and future requirements and accurately translated business

needs into design specifications

. Created BRD (business requirement document), use case, test cases and

involved in UAT planning and execution of test cases

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. Developed customer feedback assessment procedures and processes that

ensured high customer satisfaction and timely product delivery via team

efforts and JAD sessions

. Identified material weakness of an existing system of business process

and suggested COSO II and COBIT controls to mitigate the risk profile

. Monitored implementation of suggested controls/changes in system that had

been developed or modified; and ensured that solution met the needs of

customers and businesses

. Performed business requirement analysis; identified and recommended

controls to mitigate risks, involved in data cleansing and quality

assurance activities

. Assisted with the gathering and documentation of functional requirements

for the implementation of Customer relationship management (CRM)

application

. Involved in data cleansing for Administration Replacement System Project,

worked on public health data in collaboration of Alberta Health to retire

the Mapper application of ABC

. Performed data analysis, evaluation and mapping to maintain data

integrity and quality for proposed business need

. Developed and maintained system documentation, created data and process

rules, data and process flow charts, diagrams, functional work flow

diagrams, inputs and outputs outlining system capabilities and processes

. Maintained high standards of data confidentiality by defining the roles

who can access what

. Defined rules to set the premium of different insurance products based on

age, weight, medical history, smoking/non-smoking habits etc. to meet the

needs of customers and businesses

. Performed business requirement analysis; identified and recommended

controls to mitigate risks, involved in data cleansing and quality

assurance activities

IESO - Independent Electricity System Operator, Mississauga ON

Nov 2005 - Sep 2006

Business System Analyst / System Engineer Solutions

. Reviewed VCR and TSD to meet quality and regulatory requirements to

identify missing desired functionality or mismatch to satisfy market

operation, supply, security and settlement services

. Worked with settlement business users to understand requirements and

current business processes and translated business needs into design

specifications for enhancement

. Formulated QA test plans, designed test case scenarios, created input

data and conducted tests to verify claimed functionalities were

incorporated in new application/enhancement

. Documented and presented my results to Team Leads of Reconciliation &

Settlement Depts.

. Enhanced the capability of existing Application by incorporating

Harmonized Sales Tax (HST)

. Provided regular project status reports to Team Lead, to apprise on

progress of ongoing projects; successfully met strict deadlines of

project deliverables, adhered to planned project scope, escalated when

required, developed, maintained, and enhanced Quality Assurance

standards and procedures

. Involved in unit testing, sanity, system integration testing and user

acceptance testing

. Resolved defects by logging failures so that QA Analysts may follow up

to ensure resolution

Hewlett Packard Canada Co. Toronto, ON

Mar 2003 - Oct 2005

Senior Business Analyst (ERP Oracle and SAP Services)

. Critiqued Service Level Agreements (SLA) for corporate clients such as

Halliburton, Delphi, Allison, Landmark and KBR, identified extra services

being provided to each customer and reduced work load from technical

resources

. Conducted technical analysis and research to determine feasibility, time

and compatibility for proposed system enhancement and integration

. Audited approximately 600 database management procedures related to ERP,

SAP and Oracle services, identified those that were not user friendly,

rebuilt procedures, documented and

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uploaded to corporate web based library (EKM) where all authorized staff

could access easily from all over the world for corporate clients such as

HP IPG, HP Shopping, USRP

. Performed business requirement analysis and audited existing

documents/procedures to identify the missing procedure documents and pin

point gaps

. Worked closely with manager, SAP & Oracle Team Leads and technical

resources in design

phase of documents; prepared layouts for Level I, II and III document

and standardized

documents / procedure across clients such as Celanese, GMLG and GM OTD

. Prepared level I, II and III procedures documents to bridge technical gap

among senior, intermediate and junior members of ERP technical team

. Fostered continuous learning within user community through coaching and

training

EDUCATION

B.S. Computer Science, DeVry University of Technology

Oracle Certified Professional (9i and 10g)

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