Human Resources Process Improvement

Yolanda Fresquez-Alfaro, PHR, MBA/HRM

Human Resources Professional Assistant Controller Notary

*********@*****.***

Experience

HR Generalist/Assistant Controller at BKM Total Office of Texas

2008 - May 2013 (5 years)

Supervise Human Resources, Payroll, and Accounting Departments. Manage the company wellness and

rewards program. Manage Workers Compensation program and OSHA Reporting. Manage 401(k) benefits

program.

Interface with external vendors and suppliers for the review and acquisition of Benefits, Wellness, HRIS and

Payroll programs to meet the business needs. Process all recruitment requests and manage candidate

screening.

Maintain up-to-date recruitment progress report and related staffing communication. Manage new employee

orientation and the exit interview process. Analyze employee skills and propose training needs accordingly.

Monitor timely update of personnel records (personal details, position, salary, appraisal outcomes, leave

records, training and awards).

Manage payroll administration for accuracy and compliance.

Compile all data needed for the annual salary review and performance appraisal analysis. Detect and handle

complaints, disputes, and grievances and report them to the Chief Financial Officer. Develop and recommend

solutions.

Foster a productive working environment through employee relations activities and communication. Maintain

an up-to-date knowledge of employment law and compliance changes.

Manage EEOC and Affirmative Action reporting. Create and implement the dissemination of new workplace

policies to comply with legislation changes. Produce the HR Budget.

Monitor and alert the Chief Financial Officer to discrepancies between budgeted and actual salaries and

headcount.

Maintain general ledger accuracy. Produce financial statements. Produce monthly bank compliance financial

reports. Manage internal and external audits. Produce company annual budgets. Review processes and

implement changes for continuous process improvement.

6 recommendations available upon request

Asst. Controller at Drive Financial Services

June 2006 - March 2008 (1 year 10 months)

Unclaimed property reporting. Banking fee analysis. Coordinate positive pay transmission outsourcing

project. Coordination of ACH Vendor set up project.Accounts Receivable reconciliation and special projects.

Treasury Accountant/Contract Accountant at Del-Jen, Inc.

October 1995 - May 2006 (10 years 8 months)

• Provided support, cost accounting, billing and, financial statements for multiple government contracts.

• Conducted site visits for performance review and new contract start up employee training.

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• Processed payroll and prepared quarterly tax reports.

• Supervised Treasury Department in General banking, Accounts Receivable, and General Ledger

reconciliation.

• Developed, implemented, and managed country-wide fixed asset program.

• Developed and trained employees of joint venture partners.

• Certified ISO Auditor.

• Develop procedures and train new ISO auditors.

• Conducted yearly audits for ISO certification.

• Audited desk procedures for SOX compliance.

Finance Manager at Victory Outreach Ministries

1988 - 1992 (4 years)

Financial Statements, responsible for G/L accuracy, payroll, donation records, tax filings, accounts

receivable, and accounts payable.

Production Control Specialist, Senior at Hughes Aircraft Company

1983 - 1988 (5 years)

Inventory Audit Group Leader.

Languages

Spanish

Skills & Expertise

Bilingual-Spanish

Employee Relations

Payroll

HRIS

New Hire Orientations

Budget

Benefits Administration

Employee Wellness Programs

Workers Compensation

Compliance

Financial Reporting

Research

Process Improvement

Budgets

Education

University of Phoenix

MBA, Human Resource Management, 2006 - 2008

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University of Phoenix

BS, Business Management, 2001 - 2003

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Yolanda Fresquez-Alfaro, PHR, MBA/HRM

Human Resources Professional Assistant Controller Notary

*********@*****.***

6 people have recommended Yolanda

"Yolanda is a hard worker, very reliable and extremely intelligent. Yolanda has a knack for problem solving,

she also works great under pressure and has always had a positive and pleasant attitude."

Brenda Shockley, Human Resouces Specialist, Del-Jen, Inc., worked directly with Yolanda at BKM Total

Office of Texas

"Yolanda is an inspirational leader, she is respected and committed in everything she sets out to do. I am

impressed that she is able to overcome extreme difficulties and is ambitious and hard driving. She always

handles employee problems professionally and is supportive of her team. Her kindness, loyalty and quality of

service makes me proud to recommend her."

Lynne Stewart, Owner/President, SuperiorHire, was with another company when working with Yolanda

at BKM Total Office of Texas

"Yolanda and I have worked together on many occasions. She is very organized and thorough and is

extremely easy to work with. Yolanda has allowed for effective communications to be delivered to the

employees and has been great in helping me communicate to the Spanish speaking employees."

Dayle Scheinman, AIF®, VP, SES Advisors, Inc., was with another company when working with

Yolanda at BKM Total Office of Texas

"Yolanda was a very competent and efficient co-worker. She was able to guide me in the right direction with

clarity when it came to researching discrepancies. Her knowledge of balancing general ledger accounts was

phenomenal. It was a pleasure working with her and hopefully, one day we can again."

Helenne Asebez, Benefits Accountant, Del-Jen, Inc., worked with Yolanda at BKM Total Office of Texas

"I have had the pleasure of knowing Yolanda for over 30 years. I have always found Yolanda to be extremely

intelligent, conscientious, dependable, professional and a joy to work with. I would highly recommend her to

any prospective employer or client."

Amanda Chacon, Vice President, Business & Legal Affairs, FremantleMedia North America, Inc., was

with another company when working with Yolanda at BKM Total Office of Texas

"Working with Yolanda is a great pleasure! She is very professional and knowledgeable about the work she

does. She takes pride in caring about the employees and the company she works for. On a personal note, she

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is outgoing, full of laughter and joy. She loves traveling, see and doing new things. She posses a caring sole

and is a wonderful woman. Any one who gets the chance to know her is truely blessed."

Terrie Vanpelt, HR Generalist, BKM Total Office of Texas/Re-Creations, reported to Yolanda at BKM

Total Office of Texas

Contact Yolanda on LinkedIn

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