Customer Service Administrative Assistant

J A'N I E R L. M Y L E S

**** *. ******** **.(PASADENA, CA. 91104-- ***-***-****--***********@***.***

EDUCATION

University of California, Santa Barbara, CA - Bachelor of

Arts in English

Universidad de Belgrano, Buenos Aires, Argentina - Fall

2012

PROFESSIONAL EXPERIENCE

Administrative Assistant - UCSB A.S., Santa Barbara, CA

April 2012 - September 2013

. Maintained the Human Resource file system for over 200 employees; assists

with employee orientation, development and training

. Received and verify invoices, requisitions and check deposits for goods

and services

. Presented a professional, welcoming first contact to all clients,

funders, vendors, board members, staff, etc. - by phone, in person, and

email. Responsibility for development & implementation of efficient

office systems

. Responsible for organizational functions and general meeting support:

including arranging, follow up calls, maintaining office space schedules,

securing supplies

Teaching Assistant, Rose Program - Altadena, CA

Summer 2011

. Presented subject matter to students under the direction and guidance of

teachers, using discussions or supervised role-playing methods.

. Conducted demonstrations to teach such skills as sports, dancing, and

handicrafts.

. Instructed and monitor students in the use and care of equipment and

materials, in order to prevent injuries and damage.

. Provided extra assistance to students with special needs, such as non-

English-speaking students or those with physical and mental disabilities

UCSB Undergraduate Office Assistant - UCSB South Hall Student Services,

Santa Barbara, CA

Nov. 2010 - June 2011

. Managed UCSB English, Philosophy, Linguistics and Writing departments

with the assistance of undergraduate and graduate staff

. Supplied daily office assistance and strengthened internal and external

mailing lists and mailings process by implementing a new policy

. Improved confidentiality in all aspects of students, staff and department

information

. Supervised the delivery of premium service to UCSB students

. Resolved undergraduate and graduates questions as part of a UCSB help

desk serving 4,000 students and staff

Teacher's Aide, Rose Program - Altadena, CA

Summer 2010

. Assisted the Lead Teacher in incorporating required activities into

lesson plans that support children's development.

. Design and complete documentation panels for the classrooms and hallways.

. Under direction of Lead Teachers delegate duties as necessary and give

constant feedback to facilitate professional growth.

Student Business Intern - Business Technology Center of Los Angeles County,

Altadena, CA

Dec. 2007 - Sept. 2009

. Enhanced office performance by supplying assistance towards daily

administrative duties in managing a building and business incubator.

. Responsible for daily tasks such as distributing mail, ordering

supplies, organizing billing files, executing EXCEL files, word

processing, activating security cards for tenants, scanning, customer

service, etc.

. Arranged confidential information for special projects as assigned

. Created payment vouchers and assisted with the review, verification and

reconciliation of invoices and statements

. Maintained Accounts Payable and Accounts Receivable logs

PRESENTATIONS

"Business Skills, UCSB, 2012"

Tutored 30+ undergraduates in the following areas

. Resume Building, How to write an effective cover letter, Interviewing

Skills & General Professional Etiquette

"What Concerns Undergrads, Associated Students- UCSB, 2013"

. Presented issues concerning general undergraduate students for the Vice

Chancellor of UCSB

RESEARCH PAPER

To: LOIS CAPPS, Member of Congress, Representing California's 23rd

District

Titled: "Funding for Adequate Training Facilities, That Specialize In

Trafficked People From All Demographics."

Summary- This policy brief provides an overview of the funding request

for policymakers, advocates, and other global justice implementers who

want to learn about the facilities' purpose, allocate funding for its

developments and implementation of multiple facilities throughout the

country, and understand unresolved issues that the facility will face

intersectionally.

EXTRACURRICULAR ACTIVITY

Internal Chair for Alpha Kappa Psi & Active Member (Co-Ed Professional

Business Fraternity)

October 2011 - Present

UCSB, Santa Barbara, CA

. Organized social and professional events within our chapter

. Kept the chapter informed about activities and events

. Attended our student chapter executive meetings and provide guidance as

necessary

. Contributed in event planning and gathering of necessary material

UCSB Judo Club Public Relations Coordinator

February 2010 - December 2011

UCSB Santa Barbara, CA

. Coordinated club activities, events and fundraisers with the assistance

of the Judo Club Committee

. Created club awareness among students through education

. Distributed social media throughout the UCSB campus

ADDITIONAL PROFESSIONAL SKILLS

. Languages and International Travel: Basic Spanish, Studied Abroad in

Argentina

. Technical: Proficient in Microsoft Office Applications, Windows and

Mac OS X 10.3.9 or higher,

. Office: Human Resources, Business Records and Office Management,

Administrative Support, Financial record keeper, Special Event Planner

and Proficiency in Customer Service

. Personable: presents a strong, professional, positive image to others,

which inspires confidence

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