Project Management

Luvnisha Singh

** ****** *****, ******** ******, Ontario, Canada

E-mail: *************@*****.*** Ph: (M) 647-***-****

PROFESSIONAL SUMMARY

* ***** ** ********** ** Business Analyst & Project Coordinator with exceptional record of delivering high

performance technology solutions to meet challenging business demands.

Excellent at managing requirement & gathering, change management, governance, and acceptance

testing throughout SDLC and PMLC.

Experience at coordinating diverse groups who contribute to business requirements and build

consensus for requirements across the various user groups

Excellent at managing multiple projects, assignments and tasks, set priorities, and adapt to changi ng

conditions and work assignments.

Efficient at managing conflicts, issues and changes to ensure that stakeholders and the project team

remain in agreement on the solution scope.

Efficient at coordinating and managing projects effectively and ensure they are delivered on time, on

budget, and to agreed quality standards

Experience at analyzing and defining both the 'As Is' and 'To Be' business processes and perform a

gap analysis

SPECIFIC SKILLS

Experience in creating documentation such as Project Proposals, Business Cases, Business

Requirements Documents, Functional and Non-Functional Requirements, Process Flows, Use

Cases, RFP, RFI and Vendor Management.

Experience in migrating and automating old business process to SAP Business Management

Solutions.

Experience in Manual, Functional and User Acceptance Testing.

Expertise in translating user requirements into technical specifications and mapping the process

design, work flows for SDLC with documenting and managing business requirements.

Facilitated JAD sessions with the management, vendors, users and other stakeholders for open and

pending issues to develop specifications.

Analyzed Business requirement and created test cases to include business rules.

Experience in conducting User training and preparing User Manuals for required business Unit.

Ability to manage project work while maintaining quality and meeting stakeholder expectations

TECHNICAL SKILLS

SDLC Methodologies: Agile, W aterfall

Business Modeling Tools: MS Visio,

Project Management Software: MS Project, SharePoint

Database: MS Access, SQL Server 2005, Oracle

Reporting Tools: Crystal Reports, Excel

WORK EXPERIENCE

Business Analyst & Project Coordinator at EMC July 2012 – Dec 2012

Manage change requests to scope, requirements, and timeline - accountable to identify/raise project

issues and drive the resolution of delivery issues in strong collaboration with technology team

Adept with MS Project to manager schedules, deadline, resources, collaborate with different teams

Documented Software System Requirements (SSR) and BPR for SAP and BW teams. Facilitate

workshops for business and project teams

Responsible for development of initial project proposals, detailed business cases and high -quality

business requirements for new projects.

Responsible for developing use cases, UAT, workflow, screen mock -ups, and conversion

requirements

Interface with SMEs to prepare Business Process documents for ongoing projects

Conduct Joint Application Development (JAD) sessions with stakeholders throughout SDLC to

resolve open issues.

Responsible for ensuring successful adoption of new releases and business communication, user

training and user acceptance testing

Present periodic Dashboard reports on the current program, future opportunities and client issues

Develop artifacts and project deliverables (i.e. Project Proposals, Business Cases, Business

Requirements Documents, Functional and Non-Functional Requirements, Process Flows, Use

Cases, traceability matrix).

Dec 2009 – June 2012

Business Analyst: COLT, UK

Acting as a liaison between the business users and technical teams to build applications based on

the business requirements - provided a single point of contact for user communication (managed

issue tracking, prioritization and resolution).

Lead, develop and evaluate plans and requirements for a variety of projects

Responsible for developing Functional Specifications for new development, modifications and

enhancements. Communicating these requirements to the development team

Ownership of functional requirements throughout the project life -cycle

Responsible for documenting the functional requirements/change requests, and work with the

business contact points for finalizations and signoffs

Responsible for Proof of concept development. AS-IS and TO-BE processes and User Acceptance

Testing

Responsible for tracking Project Details, updating Scorecards for Project Management using Crystal

Reports

Employer: McDonald’s Corp Head office, Oakbrook, IL

Business Analyst Trainee May 2008- Oct 2009

Preparing the Test Cases for business units covering their day to day activities and expectation part

of service ready.

Attending meetings with Sr. Business Analyst and managers and understanding various process

plans, business process, and functionality in detail.

Involved in documenting the business process selected for process optimization.

Involved in preparation of Test Cases for the re-engineered tasks which were then used by functional

team for testing on the business application.

Involved in creation of the people infrastructure to govern and support the Share Point environment.

Involved in all phases of software development life cycle SDLC like requirement gathering, analysis,

functional and technical document creation, database design, coding, testing, deployment &

integration and support & maintenance.

Analyzed and designed database for the application using SQL Server and designed user interface

POC for POS application

EDUCATION

Master in Information Technology & Management

Illinois Institute of Technology, Chicago, USA

Bachelors in Electronics & Telecommunication Engineering

Mumbai University, India

CERTIFICATION/TRAINING

Post-graduation Certification – Supply Chain Management

Humber College, Toronto, CA

Project Management

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