Customer Service Sales

Tonya Proctor

**** ******* ***.

Desoto, Texas **115

Cell: 469-***-****

Email: ******************@*****.***

Objective:

To obtain a position that utilizes my Genuine Personality, strong Customer Service and Leadership

skills, and provides me with an opportunity for continuing growth.

Summary of Qualifications:

Strong Computer Skills

Excellent Customer Service Skills

Excellent Supervisory skills and experience

Work History:

Jan 01, 2002 – Jan 18, 2012 DALLAS OFFSET INC. – DALLAS, TEXAS

Customer Service Rep.

Effectively and efficiently cater to the needs of clients. Received and

expedited clients job by making sure all information is entered accurately and expedited according to

the Customers’ expectations. Make sure that every client is pleased with the outcome of the job. Call

and communicate with customers. Book jobs with outside vendors, prepare shipping and direct mail.

Direct communication with inside and Outside Sales Department, Direct communication with

production department to insure jobs are going according to Clients specification.

July 1, 2000 – August 18, 2001 ALPHAGRAPHICS DALLAS, TEXAS

Accounts Receivable/Accounts Payable Clerk – Customer Service Rep.

(Accounts Receivable/Accounts Payable Clerk) Received all incoming

mail sorted, and entered into quick books logged all checks into the A\R log, and prepared for deposit,

paid all bills, called all customers that had outstanding balances for collections on accounts, sent out

letters, sent seriously overdue accounts to collections and filed invoices.

(Customer Service Rep) Assisted Customers over the front counter by receiving their order and

entering it into the scheduler for production also assisted customer over the phone. Preparing quotes

and maintaining the Outside Sales Rep. Accounts.

May 11, 1994 – June 19, 2000 OFFICE MAX – DALLAS, TEXAS

COPYMAX SUPERVISOR

To positively contribute to Customers shopping experience, by

effectively training, supervising, and directing Copy Center Associates while providing a personal

example of the desired level of Customer Service to achieve company standards. Train all new

associates in their job duties. Resolve Customer order problems. Enhance staff sales techniques to

improve sales. Ordered all Copy Center supplies, reconciled all vendor statements and invoices to

ensure accurate billing. Organize and prepare for Audits.

References given upon request

Contact this candidate