Customer Service Manager

JENNIE WOLMART

*** **** ***** ******, *** York, NY 10029

646-***-**** / ab9f66@r.postjobfree.com

PROFESSIONAL SUMMARY:

Bi-lingual Sales Professional with strong interpersonal skills and expertise in retail management. Proven ability to

lead all aspects of business operations Prepared prescription labels by typing or operating a computer and printer .

EXPERIENCE:

08/11-09/12 BARNES AND NOBLE COLLEGE New York, NY

Seasonal Customer Service Representative/Cashier (Seasonal)

Assisted students and professors in locating, obtaining and trading textbooks

Operated electronic cash register on Point Of Sale(POS) to handle financial transactions for

customer purchases

Balanced and reconciled cash drawer at the end of the shift

Answered customer inquiries and provided information on procedures and policies

12/11-06/12 NYC DEPARTMENT OF PARKS AND RECREATION New York, NY

Seasonal Clerical Assistant

Performed various clerical duties including data entry, memos and emails

Copied data, compiled records and reports; typed office documents

10/05-10/08 DUANE READE New York,NY

Pharmacy Technician/Shift Manager

Supervised, trained and delegated duties to a staff of 10

Monitored checkout stations to ensure that they had adequate cash available and staffed

appropriately

Completed procurement, receipt of all merchandise; developed daily reports and sales

forecasts

Resolved customer complaints; provided superior customer service and support

Prepared, counted and labeled medication; retrieved and verified prescriptions

09/99-10/02 AU BON PAIN New York, NY

Front End Manager

Managed, trained and assigned duties to eight cashiers per shift in (POS) System

Prepared and processed bank deposits and made $3,000 drop-offs on a daily basis

Creatively coordinated merchandise on displays to promote sales

Ensured cashiers had sufficient change in cash drawer at all times

EDUCATION:

05/13 ANDO INTERNATIONAL Long Island City, NY

Introduction To Health Insurance

Introduction to CPT and ICD-9 coding Scheduling Patients Appointments

Electronic Medical Records Management

04/13 STRIVE, Inc New York, NY

Office Operations Training

Certification in Microsoft Word 2007 Certification in Microsoft Excel 2007

Outlook Training Customer Service

Data Entry Typing

04/00 INTERBORO INSTITUTE New York, NY

Major: Business information Systems (60 Credits Received)

Clerical Certification Received

Bi-lingual: speak English and Spanish fluently, Certificated in Microsoft Office (Word and

SKILLS:

Excel), the POS System and Plan-O- Gram; Knowledgeable of cash management principles

and procedures, Able to train and motivate employees to meet and exceed customer service

expectation, Ability to deal with a diverse customer population, work under pressure.

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