Sales Representative Customer Service

Golden R. Smith

**** ****** **** ***** *********, NC 28262 704-***-**** *************@*****.***

PROFILE

Highly skilled, results-driven, and team oriented professional with the ability to motivate a group, deliver through

ambiguity, and excel under pressure. Proven and tremendous track record of achievement with established

success in exceeding expectations, revenue generation, and executing leadership. Demonstrates invaluable

interpersonal skills necessary to develop consumer loyalty, team cohesiveness, and stimulate company growth.

CORE COMPETENCIES

Data Analysis Competence High Impact Sales Leadership Healthcare Industry Expertise

Large & Small Group Presentations Software Development Fund Raising Responsibility

Account Selling Management Public Speaking Expert Financial Management

Partnership Expansion Event Planning Organizational Leadership

Communication & Active Listening Team Development Information Technology Prowess

EXPERIENCE

Digital Solutions Technology Inc. 07/2011-Present

Senior Sales Representative

Effectively marketed the Mach II Digital Engineer Software system designed to provide chemical process facility managers

and engineers with the necessary chemical relief valve documentation required to meet OSHA 29 CFR 1910 standards.

Achievements

Increased sales revenue by 3.4%.

Developed and maintained high level relationships with prospective clients.

Developed company’s marketing materials designed to increase market penetration.

Abbot Laboratories, Inc. 09/ 2005-01/2011

Neuroscience Specialty Representative

Promoted to district mentor with the responsibility to lead in the facilitation of strategies used to increase brand awareness

and market expansion. Developed strategic partnerships with industry experts, facilitated the delivery of presentations aim

to increase product knowledge, which resulted in a 2.5 percent increase over targeted goals.

Achievements

Ranked number 27 in the nation in 2011 for product growth.

Excelled and commanded a position in the top 20 % of company sales in 2010 and 2011.

Consistently finished at 100% of goal for the product 15 out of 18 trimesters during tenure.

Managed and increased sales revenue in a 6 million dollar territory.

Recognition

Five year Service Award, 2010

Final Countdown National Award, 2010

Recapture Share National Award, 2010

Medicaid Challenge National Award, 2010

Recapture Share National Award, 2010

Dreams in Motions National Award, 2008

Largest Competitor Margin Reduction National Award, 2008, 2007

Forest Pharmaceuticals Inc. 10/2003-09/2005

Professional Sales Representative (05-09/2005), Pharmaceutical Sales Representative (10/2003-5/2005)

Promoted to Professional Sales Representative with the charge of continuing to demonstrate high levels in creased revenue,

as well as serving as a leader in the region and nation. Acquired high production percentages in the primary care and

specialty environments while managing a territory responsible for producing 5 million dollars in annual sales.

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Golden R. Smith

1616 Marble Hill Drive Charlotte, NC 28262 704-***-**** *************@*****.***

Achievements

Grew market share from 15.9 to 21.30 in 6 quarters.

Ranked number 48th in the nation, out of approximately 2500 representatives.

Ranked number 2 in the region.

Recognition

National Sales Award, 2005

nd

National Sales Representative of the Quarter (2 quarter), 2005

th

National Sales Rep of the Quarter (4 quarter), 2005

Charlotte Copy Data, Inc. 02/1997-09/2003

Senior Territory Manager

Consistently exceeded sales quota of $480,000 in annual sales revenue and maintained a 98.4% customer retention rate among

existing customer accounts.

Achievements

106.3% quota achievement for 2001.

104.3% quota achievement for 2000.

97.4% quota achievement for 1999.

101.4% quota achievement for 1998.

Recognition

Salesman of the Month: April 2002, July 2002, July 2001, and 5 times in 1997.

Modern Nissan/Classic Cadillac/GMC Truck 05/1995-01/1997

Automotive Sales Consultant

Specialized in the delivery of exemplary customer service which resulted in increased company revenue.

Achievements

Finished in the top 3 out of 16 salespersons, becoming Salesman of the Month from 5/1995 to 1/1997.

EDUCATION

North Carolina State University

Bachelor of Arts, Philosophy; Minor: Communications

PROFESSIONAL DEVELOPMENT

Abbot Laboratories, Inc.

Miller Heiman Strategic Selling

Integrity Selling: Congruence of Knowledge, Skills, & Values

REFERENCES

Available upon request.

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