Customer Service High School

Sally Robinson

*** ****** ***** ******, ** Mobile: 469-***-**** ***************@*****.***

Receptionist/ Data Entry

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (10000 key

strokes AND 12000 ALPHA) Grasp work material rapidly

Computer Skills: Word Excel PowerPoint Windows Vista/XP

Professional Experience

La Madeline’s) Hostess/Waiter 9/07 1/08

Excelled in role requiring the ability to handle a variety of customer service and resolve customer issues

with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the

loss of key customs.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery and team player attitude.

Encore Payment Systems Telemarketing 9/03 9/08

Inbound and outbound sales

Clean and make sure my desk area was neat

Ensure customer satisfactory

Keyed in personal information

TGI Friday’s Hostess, 3/03 to 9/03

Work great with all customers

Able to satisfy and ensure customer guarantee

Great customer service skills

Works well under pressure

Clean and make sure the restaurant is clean

Enjoyed all of my former co workers

Blue Cross and Blue Shield Claims Examiner, 8 94/ 8/97

Entered data for physicians and hospitals

Research and resolve claim adjustments and requested discrepancies

Met all productivity goals, qualities, and time frames

Education

Bonham High School

High School Diploma 8/81

Everest College

Billing and Coding Diploma 12/07

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