Customer Service Assistant

Ashley Harrington

******************@*****.***

**** ********* ***. ****: 847-***-****

North Chicago, Il 60064

OBJECTIVE

Seeking a new career and a full time position with potential for advancement

SUMMARY

Particular expertise is working with all layers of management and punctuality. Able

to provide thoroughness, accuracy, creativity, and demonstrates strong initiative

with the ability to exercise independence while performing daily duties.

Skills

Customer Service Clerical 55 WPM Fast Learner

Microsoft Office Suite Time Management/Punctuality Organized

Professional Attitude Verbal/Non Verbal Team Player

Communication

Professional Experience

North Chicago Public Library June 2005 Present

Adult Reference Assistant, August 2011 Present

Children’s Associate, February 2009 – August 2011

Technical Services Assistant, June 2007 – August 2007

Circulation Clerk, June 2005 – August 2005 and June 2006 – August 2006

Adult Reference Assistant

Close inter action with patrons of all ages. Locate materials within the library and through Inter Library Loan. Provide information

regarding patron’s questions. Assist with planning programs and maintaining event calendar for the library. Maintain Spreadsheets

of incoming and outgoing materials loaned from other libraries. Update forms within the library as necessary. Update events on

library website. Perform tasks delegated by Supervisor and Library Director. Communication via the phone or email to patrons,

vendors, or other libraries on a regular basis. Opening and closing the library as necessary. Supervise student summer workers and

Adult Shelver in the Adult Department.

Children’s Associate

Maintained an orderly department. Organized files, Maintained calendar of events and programs. Shelved books, Developed

Reading Program, Provided assistance to locate materials, Ordered books, Organized programs and created flyers, Supervised

student summer workers and volunteers in the Children’s Department. Worked alongside the Children’s Librarian and Library

Director on other projects.

Technical Services

Prepared books to be placed in system: Identified OCLC number through First Search, Placed bar code, Placed security sensor and

inner pocket, Created and placed spinal labels including genre spinal label, Covered book, Stamped book, Placed books in order on

cart to be processed.

Circulation

Answered Phones, Filed, Faxed, Photocopied, Took messages, Made Library cards, Collected Fines, Helped with payment plan

option, Checked in/out materials, Customer Service, Recorded monetary transactions, booked rooms for events, opening and

closing the library as necessary.

Northern Illinois University Telefund

Annual Fund Caller, February 2005 May 2005

Contacted alumni and friends of Northern Illinois University through the Huskie Telefund in an effort to implore alumni for funds for

Northern Illinois University. Call center based. High volume calling. Customer Service. Sales.

Education

Northern Illinois University May 2009

Bachelor of Arts: Corporate/Organizational Communication

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