Customer Service Manager
Resume:
Thomas Lewis
Santa Fe, TN 38482
Cellular 931-***-****
Work 931-***-****
**********@***.***
OBJECTIVE
To obtain a position where the skills, education and experience I posess will be best utilized for present and future
growth.
SUMMARY
I have obtained a wide variety of skills during my previous work experience. I am also a hard worker and have a great
personality. A few skills of the skills I posess include:
-Excellent Customer Service
-Ability to follow specific instructions
-Management
-Analytical and problem-solving ability
-Excellent Organization
-Accuracy and Detail-Oriented
-Computer problem troubleshooting and repair
EXPERIENCE
Local Union # 1554, Nashville, TN
Millwright, 2007 - Present
Duties include re-tooling conveyor, troubleshooting problems that may occur, cutting, grinding, welding, using a torch,
precise measuring down to the 32nd. Also, includes working with computers and/or Robotics, Aerial Lifts and Fork
Lifts.
Oasis Package Store, Columbia, TN
Clerk, 2008 - 2012
Duties included greeting and assisting customers while running cash register. Constantly maintaining inventory, which
involved providing weekly orders to salesmen and keeping shelves stocked.
Caring Hearts, Columbia, TN
Care Taker, 2008 - 2008
Home Health Assistant for physically challenged individuals. I was called as needed to help people with everyday
needs. Duties included a wide variety of tasks.
Financial Data, Franklin, TN
Balance Clerk, 2007 - 2007
Processing and balancing transactions for multiple financial institutions. Other duties included sorting documents for
bulk filing, imaging documents, answering calls from clients, printing, stuffing and mailing statements and notices.
Also, responsible for troubleshooting problems with printers and sorters.
UPS, Columbia, TN
Driver Helper during Holiday Season, 2006 - 2006
Responsible for prompt deliveries of packages for residential and business locations.
Dell/Adecco Technical, Nashville, TN
Gold Technical Support, 2006 - 2006
Duties included assisting both corporate and home users with problems concerning Dell computers. Responsible for
guiding customers and technicians through troubleshooting steps to isolate problems by phone. This included but was
not limited to hardware and software issues.
Self Employed, Columbia, TN
Handyman, 2004 - 2005
This job was part-time while I was a student. It included yard work, cleaning fence rows, hauling hay, re- surfacing
driveways, carpentry work, electrical, plumbing, painting, photography, computers and landscaping.
Amesbury Cafe' and Catering, McMinnville, TN
Manager, 1997 - 2003
Duties included all phases of keeping a restaurant in business- dishwasher, prep, cook, server, cashier, host and
manager. Also, included setting schedules, making bank deposits, upgrading computer registers, organizing caterings,
customer service, accounting and manager of approximately 25 employees and ran 3 shifts of cafeteria employees at
a local plant.
US Army/National Guard, Columbia, TN
Specialist/E-4-DAS3 system, 1992 - 2000
Responsible for computer repair including but not limited to monitors, printers, card punch, tape drive, disk drive, CPU,
remotes and links
Oasis Packaging, Columbia, TN
Clerk, 1989 - 2000
Duties included running cash register, stocking shelves, maintaining inventory for ordering purposes, making bank
deposits and providing customers with excellent customer service. Also, assisted customers with making wine choices
and suggesting drink recipes.
EDUCATION
Tech Skills, Nashville, TN
2006
Certifications A+, N+, MCP Certified
US Army/National Guard, Fort Gordon/Augusta, GA
1992
Certification-DAS3 Computer Repair
Columbia State Community College, Columbia, TN
A.S., Liberal Arts, 1988
A.S. General Transfer with classes taken in computer software and electronics. Performed student work with helping
with the installation of Telecommunications for the college.
Culleoka High School, Culleoka, TN
H.S., College Prep, 1985
Obtained High School Diploma with College Prep.
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