Customer Service Information Technology

Location:

Posted:

June 25, 2013

ANDREA PARK

**** ******** ****** * Dublin, Ohio *3017 * 614-***-**** * ******@*****.***

Summary of Qualifications

• Professional and energetic work attitude

• Experience in customer service

• Highly motivated in achieving goals and deadlines

• Ability to multi-task in a fast-paced work environments

Honors

• Partial Academic Scholarship

• Presidents List

• 3.4 GPA

Education

Masters, Information Technology Security and Assurance

Kaplan University, Chicago, Illinois 4.0GPA Expected Graduation 10-2014

Bachelors, Information Technology,

Kaplan University, Chicago, Illinois, 3.4 GPA Graduated 12-24-2012

Associates, Paralegal Studies, June 2007

Crown College, Tacoma, Washington, 3.4 GPA

Employment History

Last Name & Page number

9/2007-01/2008

Safelite Autoglass Sales Representatives Columbus, OH

• Promote and sell company products that increased overall account revenues

• Help set, arrange, and process appointments with new customers

• Resolve conflicting issues to the satisfaction of the customers

9/2005-3/2006

Allied Mineral Products Information Systems Intern Columbus, OH

• Prepared and installed computer programs to provide the company’s needs and standards

• Provided troubleshooting issues, which greatly improved the quality and timeliness of each project

• Coordinated and supervised the projection systems, which helped management, prepare for

presentations and meetings.

• Increased my responsibility by working with little supervision

9/2003-2/2005

2 Checkout.Com Fraud Analyst Columbus, OH

• Developed and implemented a strong sense of problem solving issues

• Investigated, analyzed, verified, and collaborated all fraudulent and non-fraudulent information

• Clarified and resolved all recurrent customer issues

• Utilized my organizational and detail oriented skills