Administrative Assistant Customer Service

Amy J. Friedman

** ******* ****

Thornton, PA ***73

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*******@*******.***

CAREER OBJECTIVE: Seeking an Executive Administrative Assistant position supporting a CEO or Senior

Executive in a successful fast-paced environment where my proven organizational skills, ability to recognize

company priorities and success at handling multiple responsibilities simultaneously, will help advance and grow

the company.

PROFESSIONAL STRENGTHS:

• Sixteen years of Executive Administrative experience; most recently as Executive Administrative

Assistant to twelve college presidents.

• Proven ability to resolve complex day-to-day administrative and operational challenges.

• Diplomatic in communications with varying personalities, affording me the ability to work with a wide

variety of business associates and stakeholders.

• Ability to coordinate calendars, schedule meetings and events, plan catering and plan travel.

• Proven ability to produce and edit complex documents including Corporation Bylaws, Statement of

Policy Documents, Strategic Plan and Policy Manuals.

• Proven ability to coordinate multiple projects simultaneously and deliver them on time.

• Proficient at preparing and managing the operating budget of the Corporation.

• Ability to do industry research, analysis and prepare documentation for meetings.

• Provide all administrative/secretarial functions including answering telephones.

• Detail oriented when producing and edited all correspondence including meeting agendas, meeting

supplements and meeting minutes.

• Proficient in Word, Excel and PowerPoint.

PROFESSIONAL EMPLOYMENT:

Peak Performance Life Coaching, Thornton, PA

December 2010 to Current

• Began Peak Performance Life Coaching to provide Life Coaching services to clients based on the

principles and methodology of The Habit Change Company.

• Have continued to work as an independent contractor for The Habit Change Company when they

require additional coaches for clients in their programs.

Associate Representing AFLAC, Newport, DE.

2012 to Current

• Marketing to Corporate Business Owners.

• Business to Business Outside Sales.

• Customer Service.

• Accounts Management.

• Claims Administration.

• Recruiting.

• Mentoring new Associates.

Colonial States Athletic Conference, Aston, PA.

2005 to 2011

Commissioner and Executive Administrative Assistant to the Board of Directors

• Provided executive level administrative support to the presidents, the chairs of each governance group,

the Strategic Planning Committee and the Standards and Ethics Committee.

• Scheduled and planned all meetings for each governance group within the Corporation including site

selection, meals arrangements, meeting materials and meeting minutes.

• Briefed all committee chairs prior to each meeting to insure preparedness and knowledge of current

trends.

• Responsible for administrative tasks of compiling and analyzing data and conducting research on

industry trends for the Board of Directors.

• Prepared financial reports and maintained all essential documents for the Corporation.

• Answered a high volume of calls and email inquiries.

• Ordered all supplies and equipment.

• Organized and implemented all special events including joint meetings of all executives, annual retreats

and a Fall Championship Festival.

• Responsible for maintaining a good rapport with all officers, conference members and staff.

• Planned and conducted all Conference championships, securing sites when necessary and planning

hotels and meals.

• Prepared and managed the Corporation’s annual budget, presented an annual investment strategy, paid

bills and distributed Grant Funds preparing all required paperwork to the funding agency.

• Provided all executive administrative support to the Strategic Planning Committee and prepared the

final document.

• Monitored annual requirements in the Strategic Plan to confirm implementation.

• Scheduled all conference calls for the Corporation.

National Football Foundation, Morristown, New Jersey

2004 to 2005

“Play It Smart” Academic Coach

• Served as the Academic Coach for the football teams at two Indianapolis inner city schools.

• Set up tutoring, organizational notebooks, reviewed note taking skills for 120 athletes, to improve

academic records.

• Arranged with faculty ACT/SAT preparation.

• Advised on NCAA eligibility status for Division I and II athletic scholarships.

• Instituted life skills training and team building programs and involved the athletes in Community

Service.

• Worked with Division I, II and III, football coaches, to place athletes in programs where they could be

successful.

United States Field Hockey Association, Colorado Springs, Colorado

2001 to 2003

Executive Director

• Served as the chief administrative officer of the USFHA.

• Prepared the annual budget and manage the fiscal affairs of the corporation.

• Supervised all USFHA professional personnel (15) including employment, evaluation, promotion and

termination.

• Supported staff and volunteer leadership in the programs of the corporation such as fundraising, public

relations, marketing, sport development, communications, events, and elite teams.

• Provided executive level administrative support to the President of the Board of Directors.

• Scheduled and planned all meetings for the Board including site selection, meal arrangements, meeting

materials and meeting minutes.

• Maintained positive relations with the United States Olympic Committee.

• Annually prepared and presented funding requests for USFHA to the USOC.

• Extensive international travel with elite teams, including the Olympics in Athens.

National Collegiate Athletic Association, Indianapolis, Indiana

1998 to 2001

Assistant Director of Championships

• Primary responsibilities included championships operations including site selection, housing

arrangements, security and budget reconciliation.

• Served as executive assistant to the chairs of the following committees: Division I Women’s Soccer,

Division III Field Hockey, National Collegiate Men’s and Women’s Skiing, Division II Women’s

Basketball, Division III Softball, Division II Women’s Soccer, Division III Wrestling, National

Collegiate Men’s and Women’s Fencing, Division II Softball and National Collegiate Women’s

Rowing.

• Prepared all written materials, correspondence and coordinated mailings in each sport to each

institution.

• Scheduled conference calls and prepared weekly ranking materials for each committee member in seven

sports.

• Answered a high volume of calls and email inquiries.

• Organized and produced materials for championship selection meeting in Indianapolis for Division I

Women’s Soccer Committee and coordinated televised “selection show.”

• Responsible for maintaining a good rapport with all committee members, NCAA Publications, Finance,

Marketing, Statistics and Rules departments and NCAA membership. Responsible for maintaining a

good rapport with all officers, conference members and staff.

• Scheduled and planned annual three-day meetings for each of the above committees including site

selection, travel arrangements, meals, meeting materials and production of minutes.

• Prepared supplemental documents for the Executive Committees in each division to report sport

committee activity and requests for policy changes.

Midwestern Collegiate Conference (now the Horizon League), Indianapolis, Indiana

1994 to 1998

Associate Commissioner; Administrative Assistant to Commissioner and the Executive Council of the

Presidents

• Provided administrative support to institutions on all available Membership Services.

• Conducted specific championships and provided administrative assistance for the Championships the

commissioner directed.

• Provided support to on-campus compliance officers and interpreted NCAA Legislation questions.

• Assisted with preparing and reports on potential rules violations and served as a liaison to the NCAA

during the process.

• Provided Administrative assistance to the Commissioner producing materials for the Board of Directors,

the Executive Council, Faculty Athletic Representatives, Long-Range Planning Committee, Student-

Athlete Advisory Committees, Equity Committee and officiating in women’s basketball and men’s and

women’s soccer.

• High volume of phone calls and email screening.

• Trained a volunteer core from Indianapolis to work as Site Security for two different Men’s Final Four

Championships hosted by the city. This included scheduled 2-3 training sessions for 50 people, tracking

attendance at training, providing specific instructions for security of teams, movement of teams to and

from locker rooms coordinating movement of officials, checking credentials in press row and access and

egress to the playing floor before, during and after all games.

• Administrative assistant to Final Four coaches for all practices.

• Responsible for resolving any problems requiring facility staff assistance during practice time.

Answered a high volume of calls and email inquiries.

Coe College, Cedar Rapids, Iowa

1992 to 1993

Director of Athletics; Associate Professor of Physical Education.

• Responsible for all operations of the athletics department including preparing individual

sport budgets and budget oversight.

• Supervised all head coaches including performance reviews, hiring and terminations.

• Streamlined department policies to run the department more efficiently.

• Prepared all correspondence and materials for department meetings.

• Located off campus practice facilities when needed and negotiated terms and fees for

usage.

• Coordinated travel for all teams.

• Created and taught an intersession course on life skills and leadership development called

“Non-competitive Games and Initiative Tasks.”

Eastern College Athletic Conference, Centerville, Massachusetts

1986 to 1992

Assistant Commissioner

• Primary responsibilities included all aspects of conducting 92 annual championships.

• Key aspects of administering the champions included preparing and mailing all correspondence

to membership in consideration, assisting committees in rankings and pairings, working with

coordinators of officials on all game assignments and finally budget reconciliations for each

participant including institutional billings and institutional reimbursement based on

advancement in the championship.

• Identification, training, assigning and supervising women’s basketball officials for three

division I conferences and 52 collegiate additional programs in divisions II and III.

• Administrative support to the Commissioner in preparation of materials for two annual

conventions including entertainment of membership from Presidential through athletics director

levels.

State University of New York, Albany, New York

1979 to 1986

Assistant Professor

• Teaching responsibilities in Physical Education Department included creation of and teaching a

full semester “Non-competitive Games and Initiative Tasks”, Life Skills Course, open to all

students at University.

• Head Coach Soccer (7 years); Head Coach Basketball (3 years); Assistant Coach-Track and

Field (4 years).

• Scheduled all contests and arranged transportation and meals for all teams.

Franklin Pierce College, Rindge, New Hampshire

1977.1978

Women’s Athletic Director

• Responsible for budget, scheduling and administration of programs; Head Coach of Volleyball,

Basketball and Softball and Intramural Coordinator.

• Scheduled all games in women’s sports, travel, meals and secured all officials.

• Coordinated securing and training intramural officials from student-worker pool.

• Submitted payment for officials and intramural workers.

Longmeadow High School, Longmeadow, Massachusetts

1976 to 1977

One-year internship teaching physical education concurrent with graduate school.

Masconomet Regional High School, Topsfield, Massachusetts

1975 to 1976

One-year position as Physical Education Specialist in “Project Adventure” and Head Coach of

Basketball, Softball and JV Field Hockey.

EDUCATION AND CERTIFICATIONS:

International Coach Federation (ICF); ACC level of certification.

Habit Change Company (through Neumann University, Aston, PA)

Certified Habit Change Coach (CHCC)

126 hours of Master’s level classroom instruction and Coaching Residency

Springfield College, M.P.E.

Springfield, Massachusetts

Degree: Administration of Health, Physical Education, Athletics and Recreation.

Springfield College, B.S.

Springfield, Massachusetts

Degree: Physical Education with a Coaching Concentration.

References will be furnished upon request.

Contact this candidate