Sales Customer Service

M. PATRICE GOLINVAUX

*** *. ********** ***** #***, Mt. Prospect, IL 60056: 563-***-**** ::

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SALES / MARKETING

Teamwork ~ Adaptable ~ Ambitious

Marketing and customer service professional with more than 10 years'

combined experience securing major and capital gifts, marketing and sales

that provide proven results. The ability to connect positively with people

from all walks of life coupled with a burning desire to make positive

changes cements relationships and enhances future sales or donations.

CORE COMPETENCIES

< Major Gifts Development / Fund Raising

< Cold Calling over 40,000

< Management

< Contact Management Software

< Auto Responders

< Marketing / Research Development

< Work Flow Analysis

< Trainer

< Business Strategy Development

< Community Solicitation Involvement

< DRIP Campaigns

< Entrepreneurial Development

< Blogging SEO Optimized

< Newsletter Development

Computer Experience: Microsoft Word, Excel, PowerPoint, Quicken, CRM, Word

Press, multiple job specific software programs

ACHIEVEMENTS SUMMARY

1. Expertise in the challenge of working with people and selling the

features and benefits of tangibles or intangibles; recruitment experience

includes business partners, expanding customer use to develop their

businesses, volunteers, and donors.

2. Excellent planning and closing skills; quickly turn cold calls to warm

calls resulting in closed sales. Successfully solicited over $25,000

through a combination of corporate fundraising and community initiatives.

3. Work well as a member of a team, balancing the needs of the client with

the priorities of the organization; extensive community involvement

resulting in extensive network contacts. Enrolled and trained 200

associates.

4. Played a key role in media and set up in an endeavor that blossomed into

the Gambling Enterprise in 1991 and now funds almost $1Million annually

in grants for county wide projects. This effort earned a 60 second spot

on the "Today" show.

5. Proven ability to increase sales; responsible for store wide promotion

for Valentine's Day, increased sales 700% from previous year.

6. Served on a committee of local business leaders, chaired the annual

fundraiser two years in a row. This capitol campaign generated over $10

M through gifting, estate planning, and foundations for the college.

7. Participated in Symposium for Iowa Welfare Project in Des Moines, Iowa.

8. Developed and proposed an idea, developed a working board of directors

that $13,000 in two years for the local county mental health center with

targeted events.

EMPLOYMENT HISTORY

TJ MAXX, Estero, FL, (11/1/11 - 8/17/12)

Sales Associate

. Successfully increased sales during a down-turned economy by identifying

individual likes and upselling accessories and additional clothing.

. Assured end cap displays and sales items were placed to catch customer

views and greeted customers upon entering the establishment with great

enthusiasm.

XANGO & LYONESS, Miami, FL, (2009 - Present)

Marketing Manager

. Provide oversight and direction for personally enrolled shoppers and

business members in association with this international online shopping

community.

. Give health and wellness counseling as well as business development

training for customers and distributers.

. Purchase leads, personally contact, assess qualifications and develop a

DRIP campaign utilizing CRM software to build interest in the product.

. Analyze trends and develop social media marketing campaigns designed to

meet demographic international needs.

MANNATECH & ZRII, (2002 - 2006)

Sales Manager / Marketing

. Screen, train and mentor new distributors and set hours.

. Network within the community to meet like-minded health and wellness and

develop relationships that results in increased sales and customer

loyalty.

. Utilize multiple social media opportunities to advance brand.

CUSTOMERS 4 LIFE.COM, (2004)

Director of Membership Development

9. Excellent computer knowledge including email series, and internet usage;

office skills include all aspects of administrative and office management

from the phone systems to research and marketing stats, writing reports,

newsletters, training new and existing employees, letter composition,

travel arrangements, and other daily planning.

WAL-MART, Clinton, IA, (2000 - 2002)

Sales Associate

EDUCATION

MOUNT ST. CLARE COLLEGE, Clinton, Iowa

Bachelor of Arts Degree in Social Science

Human Services Concentration

HUMAN SERVICES PRACTICUM

MOUNT ST. CLARE COLLEGE, Clinton, Iowa, Associate of Arts Degree

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